Fixed-Term Coordinating Center Associate

UBC

Provide customer service support for healthcare stakeholders at UBC. Handling inbound and outbound contacts for the assigned programs and ensuring compliance duties are completed.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing multiple programs and tasks effectively. Proficient in data management and communication, ensuring accurate documentation and adherence to program standards.

Highest-signal resume keywords

Customer Service ExperienceData Entry ProcessMicrosoft Office ProficiencyExcellent Written And Verbal CommunicationMultitasking And Prioritization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data VerificationDocumentationSafety ReportingProgram Standards ReviewContact Log Management

Soft Skills

Critical ThinkingAdaptabilityDecision MakingAttention To Detail

Tools & Technologies

CTMSSecured Program Applications

Industry Keywords

Healthcare ProvidersStakeholder CommunicationProgram ManagementStandard Operating Procedures

About the role

Key responsibilities & impact

Provide consistent customer service support to all stakeholders for the assigned program(s)
Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable.
Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls.
Escalate potential problems or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.
Ensure all assigned project tasks are completed.
Review documents for program standards and take appropriate action.
Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs.

Requirements

What you’ll need

High School Graduate; some college preferred
3+ years of relevant experience
Customer service experience preferred
Proficient in multitasking and ability to prioritize tasks
Proficiency with personal computers including Microsoft Office
Excellent written and verbal communication skills
Ability to work on complex programs or multiple programs at the same time requiring critical thought processing
Ability to adapt in a dynamic work environment
Ability to maintain accurate information and make decisions with minimal supervision
Ability to work a flexible schedule that could include 24/7 on call coverage shifts

Benefits

Comp & perks

Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Flexible work environment
20 days PTO, accrued
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine(Virtual doctor appointments)
Wellness program
Adoption assistance
Short term disability
Long term disability
Life insurance
Discount programs