Patient Access Associate – Outpatient Rehab

Houston Methodist

Patient Access Associate registering patients, verifying insurance, and collecting payments for Houston Methodist’s acute-care hospital system. Supporting accurate, compliant, customer-focused outpatient rehabilitation access.

Posted 8/5/2026full-timeThe Woodlands • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, insurance verification, and compliance with HIPAA and EMTALA regulations. Proficient in managing patient interactions and financial transactions while maintaining accuracy and efficiency in a healthcare setting.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationHIPAA ComplianceCustomer ServiceCashiering Functions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographic EntryMedical Necessity ChecksInsurance ProceduresEHR ManagementPayment PostingRegistration AccuracyMulti-TaskingDetail OrientationProblem SolvingProficient Computer Skills

Soft Skills

Effective CommunicationCalm Under PressureTeam CollaborationAdaptabilityProcess Improvement

Industry Keywords

EMTALAHealthcare LicensingPatient FlowCo-PaymentsDeductiblesCo-InsuranceConsent FormsPatient Health Information

About the role

Key responsibilities & impact

Obtain and enter accurate patient demographic and insurance information in the EHR
Perform cashiering functions and collect co-payments, deductibles, co-insurance, and other required payments
Perform medical necessity checks for compliance with Medicare guidelines
Interview patients, family members, and physicians to obtain registration information
Ensure correct insurance plan codes are used for billing
Explain consent forms, obtain signatures, and answer questions professionally
Address patient issues and concerns and alert management to unusual or difficult situations
Protect patient health information according to HIPAA guidelines
Use patient identifiers to correctly identify patients and medical records
Meet departmental registration accuracy and productivity goals
Verify insurance and determine patients' out-of-pocket expenses
Offer payment options when applicable
Accurately post and receipt patient payments and balance the cash drawer daily
Organize work time, set priorities, and assist other team members
Suggest process improvements and support efficient patient flow
Pursue continual learning and adapt to changing demands

Requirements

What you’ll need

High School diploma or equivalent education, such as GED, homeschool equivalency, or partial/full post-secondary education
Two years of experience in a strong customer service environment
One year of hospital registration experience preferred
Sufficient proficiency in speaking, reading, and writing English
Knowledge of basic registration/access functions and insurance procedures
Proficient computer skills and ability to learn and navigate multiple software programs
Ability to communicate effectively with patients, physicians, family members, and co-workers
Ability to multi-task, problem solve, and handle detail work accurately and rapidly
Ability to remain calm in stressful situations
Ability to meet ongoing skills, competency, and performance assessments
Ability to comply with EMTALA, HIPAA, hospital, governmental, and healthcare licensing agency requirements

Benefits

Comp & perks

Uniform required
Business professional attire permitted
Department-approved attire permitted
Potential employee assistance during emergencies through on-call requirements