Houston Methodist

Patient Access

• Obtain and enter accurate patient demographic and insurance information in the EHR
• Perform cashiering functions and collect co-payments, deductibles, co-insurance, and other required payments
• Perform medical necessity checks for compliance with Medicare guidelines
• Interview patients, family members, and physicians to obtain registration information
• Ensure correct insurance plan codes are used for billing
• Explain consent forms, obtain signatures, and answer questions professionally
• Address patient issues and concerns and alert management to unusual or difficult situations
• Protect patient health information according to HIPAA guidelines
• Use patient identifiers to correctly identify patients and medical records
• Meet departmental registration accuracy and productivity goals
• Verify insurance and determine patients' out-of-pocket expenses
• Offer payment options when applicable
• Accurately post and receipt patient payments and balance the cash drawer daily
• Organize work time, set priorities, and assist other team members
• Suggest process improvements and support efficient patient flow
• Pursue continual learning and adapt to changing demands

Patient Access Associate – Outpatient Rehab

Onboarding Specialist

• Plan, coordinate, and complete complex documentation, coding, and billing reviews
• Serve as liaison between the Centralized Business Office and clinical departments
• Provide direction and guidance to coders and clinical providers
• Onboard physicians, nurse practitioners, and physician assistants on compliant clinical documentation and coding
• Review coding accuracy and provide results to coding supervisors
• Deliver ongoing documentation, coding, and billing education
• Communicate audit results and corrective-action exceptions to the Centralized Business Office
• Provide quality assurance and guidance to departments
• Design, deliver, and assess physician/staff training materials
• Monitor provider progress for adherence to regulations, policies, and procedures
• Design and complete the annual documentation and coding review plan
• Prepare review summaries and required action items
• Ensure charges are documented and billed appropriately and timely
• Review physician coding trends and identify opportunities to improve coding, documentation, and charge capture
• Audit new-provider documentation and coding to prevent charge and payment delays
• Maintain knowledge of coding industry standards, policies, and procedures
• Assist with drafting and editing billing-compliance and documentation policies, protocols, and procedures

Audit & Onboarding Specialist

Executive Assistant

• Function as an expert Senior Medical Assistant under the direct supervision of a Physician and/or Registered Nurse
• Assist with patient examinations, procedures, diagnostic studies, treatments, dressing changes, and routine clinical testing
• Perform administrative duties in accordance with CLIA, HIPAA, NCQA, government standards, and company policies
• Schedule patient appointments, ensure medical necessity compliance, and verify eligibility for care
• Serve as a preceptor and clinical resource for Medical Assistants; train, orient, guide, and mentor colleagues
• Complete pre-visit planning, obtain and document vital signs, chief complaints, medication reviews, and medical/social history
• Document care, diagnostic measurements, treatments, and procedures in the patient’s EMR
• Follow up with patients regarding recommendations, medications, lab/x-ray results, and specialist or community resources
• Coordinate care with hospitals, emergency departments, consulting physicians, and community resources
• Ensure patient utilization and activation of MyChart
• Report patient observations, conditions, problems, and abnormal clinical findings to physicians and nurses
• Perform EKGs, rapid strep tests, urinalysis, and urine pregnancy tests
• Sterilize instruments and equipment; prepare, clean, and maintain exam and treatment rooms
• Stock exam rooms, take inventory, and order supplies
• Manage time, prioritize tasks, and minimize incidental overtime
• Participate in performance improvement and professional development activities
• Maintain and update the My Development plan

Certified Senior Medical Assistant – OB/GYN

General

• Perform routine, common, and special diagnostic CT procedures, progressing toward higher-complexity exams
• Provide direct assistance to physicians during diagnostic and special CT procedures
• Assess and respond to patient needs to optimize patient care, image quality, and patient experience
• Position patients and adjust physiology, procedure preparation, and technical factors
• Modify technical factors to achieve desired imaging results and recognize procedure complications and limitations
• Explain procedures and provide instructions to patients and family members
• Follow radiation safety, ALARA, infection control, sterile, and aseptic techniques
• Perform daily imaging equipment quality control and report malfunctions
• Monitor and respond to patient reactions to contrast media or medications
• Document patient procedures accurately and enter charges when services are delivered
• Participate in department projects, shared governance, in-services, and continuing education
• Communicate and collaborate with the patient care team and report pertinent patient care information

CT Technologist

Nurse

• Provide professional nursing care in collaboration with bedside nurses through two-way audio/visual technology
• Assess vital signs and monitoring data through specialized software
• Provide direct patient nursing care to a diverse patient population
• Conduct nursing assessments and assist with examinations and treatments
• Maintain medical records
• Coach and mentor department staff in clinical and professional practice
• Lead unit and shared governance activities and serve as charge nurse as needed
• Assess unit practice and improvement needs and serve as a clinical resource
• Coordinate unit and hospital-wide education with management
• Develop, update, communicate, and audit patient plans of care, including discharge planning
• Prioritize care and advocate for patients and families regarding clinical and ethical concerns
• Develop and implement patient teaching strategies
• Lead care for complex patients and coordinate the interprofessional healthcare team
• Recognize and respond to patient deterioration, rapid responses, CERTs, and emergency codes
• Lead quality, safety, evidence-based practice, and performance-improvement initiatives
• Manage resources, patient throughput, documentation, and unit financial targets
• Serve as a clinical resource and develop educational materials and programs

Registered Nurse – Virtual ICU

Technician

• Inspect, sort, decontaminate, and sterilize personal protective equipment, medical equipment, medications, and other clean room areas
• Coordinate pick-up and delivery of various equipment requiring disinfection with hospital unit representatives
• Provide safe, timely, and reliable service
• Maintain consistent and continuous workflow between the work area and customer departments
• Ensure excellent customer service
• Communicate with staff from the interdisciplinary health care team concerning patient safety to improve outcomes and the safe transition of care through effective assignment and shift handoffs, using a structured format
• Respond positively and respectfully to requests for assistance
• Collaborate with department representatives to foster healthy relationships
• Identify and immediately report failures of equipment for disinfection, sterilization, and safety monitoring of the work environment
• Perform sorting, inspection, and decontamination/sterilization of medical and pharmaceutical equipment according to prescribed manufacturer instructions and institutional policies and procedures
• Provide timely turn around for equipment requiring decontamination/sterilization
• Organize workload utilizing available work time by assisting others and performing additional tasks as needed
• Maintain visual product inspection and quality control indicators for effective sterilization

Equipment Processing Technician – Scope Washer

Pharmacist

• Providing day-to-day comprehensive pharmacy services that range from routine to advanced functions
• Controlled substance management
• Chemotherapy compounding
• Unit dose dispensing technology
• Satellite operating room and intensive care unit pharmacy assignments
• Medication histories
• Advanced medication compounding
• Assists with data collection and training new employees, residents, and interns
• May perform other functions normally associated with a Pharmacy Technician
• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results
• Collaborates with other health care professionals as needed for problem resolution and/or achievement of identified patient specific goals
• Proactively supports and assists with training new employees and all other pharmacy learners (e.g. residents, interns, students and volunteers)
• Assists with optimizing the safety and efficiency of pharmacy operations
• Participates in workgroups, committees, and continuing education activities for technical staff
• Performs advanced technician services to ensure efficient and safe medication distribution with activities that include but are not limited to controlled substance management, chemotherapy compounding, unit dose dispensing technology, satellite Operating Room and intensive care unit pharmacy assignments, medication histories, and advanced medication compounding
• Provides support to the workflow, and reports problems to the appropriate parties
• Accurately documents and completes paperwork for assigned role/function
• Reports “near misses” and inputs errors promptly to improve processes and identify trends
• Contributes to identification of corrective actions and improvement activities, and to meeting departmental and hospital targets for quality and safety.

Senior Pharmacy Technician – Virtual Medication Histories

• Responsible for maintaining high standards for decontamination, assembly, inspection, wrapping, and sterilization of surgical instruments and medical equipment for Surgical Services and all ancillary departments.
• Work in conjunction with the Operating Room (OR) staff to provide timely sterile products, trays, and case carts where applicable.
• Maintain consistent and continuous workflow between the OR and Sterile Processing while practicing excellent customer service.
• Demonstrate advanced knowledge of sterilization techniques, surgical instruments, and an in-depth understanding of the Sterile Processing department's relationship with other departments within the hospital.
• Initiate recommendations for improvement of department scores for employee engagement.
• Collaborate with staff from the interprofessional health care team concerning patient safety to improve outcomes and the safe transition of care through effective assignment and shift handoffs.