Patient Access Scheduler

Baptist Health

Patient Access Scheduler at Baptist Health scheduling patient appointments and verifying essential information in a call center environment. Requires compassionate service and meeting quality metrics.

Posted 7/28/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, data entry, and customer service within a high-volume call center environment. Proficient in medical and insurance terminology, regulatory compliance, and effective communication with diverse patient populations.

Highest-signal resume keywords

Patient SchedulingCustomer ServiceData EntryRegulatory ComplianceBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Mathematical CalculationsMedical TerminologyInsurance TerminologyEMR ApplicationsMicrosoft OfficeTyping Skills

Soft Skills

Detail OrientedOrganizedTeam PlayerCompassionateInterpersonal Communication

Certifications & Qualifications

Patient Access Training Course

Industry Keywords

HIPAAAHCAEMTALAMedicare Coverage StructureService Excellence

About the role

Key responsibilities & impact

Responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments).
Obtains and verifies necessary demographic and insurance information.
Registers patients and enters data into scheduling system.
Requires to be in a call center type environment and responsible for meeting individual quality metrics.
Practices the Baptist Health philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians and community members.

Requirements

What you’ll need

Complete and pass the Patient Access training course.
Ability to work in a high volume, fast-paced work environment.
Ability to perform basic mathematical calculations.
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
Desired: Basic knowledge of medical and insurance terminology.
Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
Bilingual English, Spanish/Creole preferred.

Benefits

Comp & perks

Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources that go beyond traditional benefits
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement to support continued learning and advancement
And so much more