Patient Access Concierge – Experienced

Abax Health

Responsible for patient registration, insurance verification, and providing customer service at Abax Health. Handling appointments, financial counseling, and maintaining compliance with HIPAA requirements.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Patient Registration: Accurately collect and enter patient demographic, insurance, and medical information.
Verify patient identity following all HIPAA and facility protocols.
Ensure all required forms and signatures are completed during registration.
Insurance Verification: Confirm patient insurance eligibility and benefits prior to service.
Obtain and document pre-authorizations or referrals as required.
Communicate any coverage issues or financial obligations to patients.
Customer Service: Greet patients and visitors warmly, providing courteous and efficient service.
Answer patient questions regarding appointments, insurance, and registration processes.
Address and resolve patient concerns or direct them to the appropriate personnel.
Scheduling and Coordination: Schedule, reschedule, and cancel appointments as needed.
Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.
Compliance & Documentation: Maintain accuracy and confidentiality in patient records.
Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy).
Report and correct registration errors promptly.
Financial Counseling (as applicable): Discuss patient financial responsibilities, co-pays, and payment options.
Collect co-pays and provide receipts when applicable.
General Administrative Support: Answer phones, respond to emails, and perform general clerical duties.
Maintain organized registration areas and supplies.
Assist with training new registration staff as needed.

Requirements

What you’ll need

High School diploma or GED required
1-3 years of experience in patient access or revenue cycle roles, including insurance verification, prior authorizations, No Surprises Billing, and scheduling required
Experience communicating with patients via phone, text, and email using web ‑ based systems required
Experience with CERNER or EPIC EMRs is preferred
Experience working in a contact center environment is a plus
Ability to manage a high volume of calls while providing professional, patient ‑ centered service
Strong verbal and written communication skills, including the ability to resolve issues calmly and effectively
Proficiency with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)
Strong organizational skills with high attention to detail and accuracy
Ability to prioritize tasks, work independently, and adapt to changing operational needs

Benefits

Comp & perks

Employer sponsored Medical, Dental & Vision
Short-term and Long-term Disability, and AD&D Insurance Plans
Flexible Time Off Plan & Paid Holidays
Employee Referral Bonus