Abax Health

Patient Access

• Patient Registration: Accurately collect and enter patient demographic, insurance, and medical information.
• Verify patient identity following all HIPAA and facility protocols.
• Ensure all required forms and signatures are completed during registration.
• Insurance Verification: Confirm patient insurance eligibility and benefits prior to service.
• Obtain and document pre-authorizations or referrals as required.
• Communicate any coverage issues or financial obligations to patients.
• Customer Service: Greet patients and visitors warmly, providing courteous and efficient service.
• Answer patient questions regarding appointments, insurance, and registration processes.
• Address and resolve patient concerns or direct them to the appropriate personnel.
• Scheduling and Coordination: Schedule, reschedule, and cancel appointments as needed.
• Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.
• Compliance & Documentation: Maintain accuracy and confidentiality in patient records.
• Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy).
• Report and correct registration errors promptly.
• Financial Counseling (as applicable): Discuss patient financial responsibilities, co-pays, and payment options.
• Collect co-pays and provide receipts when applicable.
• General Administrative Support: Answer phones, respond to emails, and perform general clerical duties.
• Maintain organized registration areas and supplies.
• Assist with training new registration staff as needed.

Patient Access Concierge – Experienced

• Accurately collect and enter patient demographic, insurance, and medical information
• Verify patient identity following all HIPAA and facility protocols
• Ensure all required forms and signatures are completed during registration
• Confirm patient insurance eligibility and benefits prior to service
• Obtain and document pre-authorizations or referrals as required
• Communicate any coverage issues or financial obligations to patients
• Greet patients and visitors warmly, providing courteous and efficient service
• Answer patient questions regarding appointments, insurance, and registration processes
• Address and resolve patient concerns or direct them to the appropriate personnel
• Schedule, reschedule, and cancel appointments as needed
• Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation
• Maintain accuracy and confidentiality in patient records
• Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy)
• Report and correct registration errors promptly
• Discuss patient financial responsibilities, co-pays, and payment options
• Collect co-pays and provide receipts when applicable
• Answer phones, respond to emails, and perform general clerical duties
• Maintain organized registration areas and supplies
• Assist with training new registration staff as needed

Patient Access Concierge – Experienced

Patient Access Concierge – Entry Level