Patient Access Concierge – Entry Level

Abax Health

Patient Access Concierge responsible for patient registration and insurance verification. Delivering high-quality customer service in a remote setup for a healthcare technology company.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact

Accurately collect and enter patient demographic, insurance, and medical information
Verify patient identity following all HIPAA and facility protocols
Ensure all required forms and signatures are completed during registration
Confirm patient insurance eligibility and benefits prior to service
Obtain and document pre-authorizations or referrals as required
Communicate any coverage issues or financial obligations to patients
Greet patients and visitors warmly, providing courteous and efficient service
Answer patient questions regarding appointments, insurance, and registration processes
Address and resolve patient concerns or direct them to the appropriate personnel
Schedule, reschedule, and cancel appointments as needed
Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation
Maintain accuracy and confidentiality in patient records
Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy)
Report and correct registration errors promptly
Discuss patient financial responsibilities, co-pays, and payment options
Collect co-pays and provide receipts when applicable
Answer phones, respond to emails, and perform general clerical duties
Maintain organized registration areas and supplies
Assist with training new registration staff as needed

Requirements

What you’ll need

High School diploma or GED required
Previous experience in a healthcare, customer service, call center, or administrative role preferred
Exposure to patient scheduling, insurance, or billing processes is a plus but not required
Strong customer service mindset with the ability to communicate clearly and professionally
Comfortable handling a high volume of calls and inquiries
Ability to learn insurance verification, authorizations, and patient access workflows
Basic proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and web ‑ based systems
Strong attention to detail and accuracy
Ability to prioritize tasks, follow processes, and work independently with minimal supervision

Benefits

Comp & perks

Employer sponsored Medical, Dental & Vision
Short-term and Long-term Disability, and AD&D Insurance Plans
Flexible Time Off Plan & Paid Holidays
Employee Referral Bonus