Patient Access Liaison

LUX Infusion

Patient Access Liaison protecting infusion patients’ therapy access at LUX Infusion. Monitoring insurance eligibility, authorizations, referrals, and documentation to prevent treatment delays.

Posted 8/11/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient referrals and authorizations within infusion or specialty therapy environments, ensuring compliance with insurance benefits and verification processes. Proficient in electronic health records and delivering high-quality customer service to patients and healthcare providers.

Highest-signal resume keywords

Patient Referral SupportInsurance Benefits VerificationElectronic Health Records FamiliarityCustomer Service ExcellenceOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyPharmacy TerminologyMicrosoft Office ProficiencyData EntryReferral Tracking

Soft Skills

Strong Organizational SkillsEffective CommunicationAbility to Manage Multiple Priorities

Tools & Technologies

CareTendPharmacy Patient Management Systems

Industry Keywords

Infusion TherapySpecialty TherapiesCompliance TrainingPayer Requirements

About the role

Key responsibilities & impact

Monitor monthly insurance eligibility and authorization status for assigned active patients
Review CareTend queues and ensure all authorizations are current and on file before service delivery
Identify coverage changes and obtain updated insurance or clinical documentation from patients, sales teams, and physicians
Notify Reimbursement Specialists when new benefits verification or prior authorizations are required
Serve as the primary point of contact for patients, providers, and field partners regarding benefits and authorization questions
Collaborate with reimbursement, nurse coordination, pharmacy operations, and data entry teams
Communicate potential delays proactively to downstream teams
Document patient, provider, and internal communications accurately in systems of record
Track referral status, volume, and workload metrics to organize daily activities and meet service goals
Support PAL-Pending duties as needed to ensure intake coverage and continuity

Requirements

What you’ll need

1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies
Experience delivering high-quality customer service to patients and healthcare providers
Familiarity with electronic health records or pharmacy patient management systems
Proficiency in medical or pharmacy terminology
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Moderate proficiency in Microsoft Office, including Word, Excel, and PowerPoint
High school diploma or equivalent
Willingness to travel up to 5% as needed
Experience supporting prescribers, patients, and field teams in infusion or specialty therapy environments is a bonus
General understanding of insurance benefits, payer requirements, and verification processes is a bonus
Familiarity with infusion therapy workflows and patient needs is a bonus
Participate annually in required legal and ethical compliance training
Comply with LUX Infusion’s legal, ethical, and compliance policies
Adhere to standards and procedures in the LUX Infusion Compliance Manual
Refrain from unethical or unlawful behavior
Ability to prioritize competing demands and manage multiple tasks effectively
Ability to assist directly or coordinate assistance to ensure access to LUX Infusion services for individuals with disabilities
Physical ability to occasionally stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, hear, and lift or move up to 25 pounds; required vision abilities include close, distance, color, peripheral, and depth perception, and adjusting focus

Benefits

Comp & perks

Purpose-driven work with direct patient impact
Patient-first, collaborative intake environment
Close partnership with clinical, reimbursement, and pharmacy teams
Opportunities to grow your expertise while supporting meaningful care journeys