LUX Infusion

Referral Specialist

• Serve as the primary contact for referral sources, patients, and associated field-based sales representatives
• Navigate new prescriptions through referral, service determination, and pharmacy management processes
• Build and maintain relationships with referral-source personnel
• Follow up with referral sources, patients, and caregivers to collect demographic, benefits, clinical, and prescription information
• Communicate benefit investigation outcomes, patient costs, financial responsibility, and assistance options
• Coordinate with Nurse Coordination for in-home nursing, prescription fulfillment, and shipping
• Coordinate with Pharmacy Operations to support patient onboarding and ongoing fulfillment
• Document provider, patient, caregiver, and field-team updates in systems of record
• Track referral turnaround time, volume, workload metrics, and completion goals
• Communicate referral status, outcomes, and next steps to stakeholders
• Participate in quality assurance activities, audits, meetings, presentations, and related administrative duties

Patient Access

• Monitor monthly insurance eligibility and authorization status for assigned active patients
• Review CareTend queues and ensure all authorizations are current and on file before service delivery
• Identify coverage changes and obtain updated insurance or clinical documentation from patients, sales teams, and physicians
• Notify Reimbursement Specialists when new benefits verification or prior authorizations are required
• Serve as the primary point of contact for patients, providers, and field partners regarding benefits and authorization questions
• Collaborate with reimbursement, nurse coordination, pharmacy operations, and data entry teams
• Communicate potential delays proactively to downstream teams
• Document patient, provider, and internal communications accurately in systems of record
• Track referral status, volume, and workload metrics to organize daily activities and meet service goals
• Support PAL-Pending duties as needed to ensure intake coverage and continuity

Patient Access Liaison

Account Executive

• Lead territory strategy and execution to drive sustained referral growth and patient onboarding
• Build, deepen, and manage high-impact relationships with providers, treatment centers, advocacy organizations, and industry partners
• Serve as a trusted resource within the bleeding disorder community through education, engagement, and thought partnership
• Collaborate closely with patients, pharmacy teams, clinicians, and internal partners to ensure seamless and coordinated care delivery
• Proactively manage a robust pipeline, using data and insights to prioritize opportunities and improve outcomes
• Mentor and guide less experienced team members, sharing best practices and elevating team performance
• Represent LUX Infusion at key industry events, conferences, and community engagements
• Stay ahead of industry trends, therapies, payer dynamics, and patient support resources
• Identify and implement better, more scalable ways to serve patients, providers, and teammates

Territory Account Executive

Nurse

• A Registered Nurse for Home Infusion inserts, monitors and removes an IV used to give medications, blood products and nutrition to a patient.
• During the IV therapy, the nurse monitors the patient for adverse reactions and ensures that the tubing, bandages and needle stay in place.
• When a patient needs blood levels checked, an IV nurse performs a veinous phlebotomy.
• During the entire IV therapy process, the nurse obtains sets of vital signs, completes the physical assessment and review of systems, documents all patient-related activities and records the medications they use.
• Provides and coordinates all aspects of staffing services to the patient with the assistance of the Company Directors, Nursing Coordinator and the Director of Nursing.
• Communicates with the patients to determine problems and/or solutions regarding their treatment.
• The Per Diem RN also conveys collected documentation from patient to all necessary internal and third-party external staff regarding scheduling and other pertinent patient information.
• Performs a variety of duties both clinical and nursing notes documentation. This position requires skill in planning, organizing, scheduling and coordinating the delivery of patient care by all staff personnel including but not limited to complete documentation of nursing care and submission of nursing notes.

Referral Specialist

Patient Access Liaison

Territory Account Executive

Home Infusion Nurse