Referral Specialist

LUX Infusion

Referral Specialist coordinating patient referrals and prescriptions for LUX Infusion, a U.S.-based infusion-care provider. Managing service determination, benefits information, nursing coordination, pharmacy fulfillment, and stakeholder communications.

Posted 8/11/2026full-timeGarnet Valley • California, Kansas, Pennsylvania • 🇺🇸 United StatesJunior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referrals and prescription activities within infusion or specialty therapies, while effectively communicating with patients, healthcare providers, and field representatives. Proficient in utilizing electronic health records and managing pharmacy patient information to ensure seamless service delivery.

Highest-signal resume keywords

Patient Referral ManagementCustomer Service in HealthcareElectronic Health Record ExperienceMedical Terminology ProficiencyInfusion Therapy Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Referral ManagementPrescription Activities ManagementPharmacy Patient ManagementMedical Terminology ProficiencyData DocumentationQuality Assurance ParticipationMetrics TrackingInsurance Verification ProcessesTime ManagementRecord Keeping

Soft Skills

Excellent Communication SkillsMultitasking AbilityOrganizational SkillsTeam CollaborationScheduling Flexibility

Tools & Technologies

Microsoft Office SuiteElectronic Health RecordsPharmacy Management SystemsTechnology Platforms

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Infusion TherapySpecialty TherapiesHealthcare SettingReferral SourcesPatient OnboardingPharmacy OperationsBenefit InvestigationPatient CostsCompliance TrainingField-Based Sales

About the role

Key responsibilities & impact

Serve as the primary contact for referral sources, patients, and associated field-based sales representatives
Navigate new prescriptions through referral, service determination, and pharmacy management processes
Build and maintain relationships with referral-source personnel
Follow up with referral sources, patients, and caregivers to collect demographic, benefits, clinical, and prescription information
Communicate benefit investigation outcomes, patient costs, financial responsibility, and assistance options
Coordinate with Nurse Coordination for in-home nursing, prescription fulfillment, and shipping
Coordinate with Pharmacy Operations to support patient onboarding and ongoing fulfillment
Document provider, patient, caregiver, and field-team updates in systems of record
Track referral turnaround time, volume, workload metrics, and completion goals
Communicate referral status, outcomes, and next steps to stakeholders
Participate in quality assurance activities, audits, meetings, presentations, and related administrative duties

Requirements

What you’ll need

High school diploma or GED required
Minimum of one (1) year of experience managing patient referral and prescription activities or reimbursement services in infusion or specialty therapies required
Minimum of one (1) year of experience providing customer service in a health care setting required
Electronic health medical record or pharmacy patient management experience
Ability to multitask in a fast-paced environment
Proficiency in medical or pharmacy terminology, written or verbal
Moderate skills in Microsoft Office, including Word, Excel, and PowerPoint
Willingness to travel up to 5% for business purposes
Bachelor’s degree preferred
Experience supporting prescriber, healthcare-setting, patient, and field-facing communications related to referral or prescription services preferred
General understanding of prescription benefits, insurance/payer requirements, and verification processes
General experience in a health care setting or services environment
General knowledge of infusion therapy processes and patient needs
Scheduling flexibility and ability to work overtime when requested
Excellent written and verbal customer service and communication skills
Working knowledge of medical terminology
Ability to organize referral work, meet time-sensitive deadlines, manage competing priorities, and maintain accurate records
Ability to work independently and as part of a team
Ability to use required technology platforms, applications, and programs
Ability to complete required legal, ethical, and compliance training and follow company policies

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations during the application or interview process
Annual required legal and ethical compliance training
Professional collaboration and continuous improvement culture