Patient Access Representative – Centralized Scheduling

Ascension

Manage patient scheduling and support insurance processes at Ascension's centralized contact center. Provide clear guidance to patients while maximizing resource efficiency.

Posted 7/28/2026part-timeRemote • 🇺🇸 United StatesJunior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance authorization, and effective communication in a healthcare environment. Proficient in managing patient information and navigating multiple systems to enhance operational efficiency.

Highest-signal resume keywords

Patient Appointment SchedulingInsurance Authorization SupportHigh Volume Call ManagementHealthcare ExperienceSystem Navigation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Demographic Data CaptureBilling ExperienceScheduling Software Proficiency

Soft Skills

Empathetic CommunicationProblem Solving

Tools & Technologies

AthenaEpicDashGenesysSalesforce

Certifications & Qualifications

Professional Licensure/Certification

Industry Keywords

HealthcarePatient CareRemote Environment

About the role

Key responsibilities & impact

You will manage scheduling of patient appointments, ensuring clinical resources and patient time are used with maximum efficiency.
You will accurately capture demographic and insurance info to ensure a seamless checkout and billing experience.
You will resolve scheduling hurdles and provide clear, empathetic guidance to patients regarding their pre-service requirements.
You will support the insurance authorization process to ensure patients get the care they need without delays.

Requirements

What you’ll need

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Healthcare experience is strongly preferred.
Experience scheduling patient appointments via phone and chat correspondence.
Experience taking high volume calls in a health-care setting.
Ability to navigate multiple systems in a remote environment.
Experience with Athena, Epic, Dash, Genesys or Salesforce.

Benefits

Comp & perks

Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
Time to recharge: paid time off (PTO) and holidays
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Family support: parental leave, adoption assistance and family benefits
Other benefits: optional legal and pet insurance, transportation savings and more