Supervisor, Patient Access Center

Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

Patient access supervisor overseeing UT Health San Antonio’s hybrid call center operations. Managing scheduling workflows, escalations, staffing, performance, and HIPAA-compliant patient service.

Posted 8/4/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Access Center operations, including patient registration, appointment scheduling, and staff performance evaluation. Proficient in compliance with clinical policies and HIPAA requirements while fostering effective communication and collaboration within the team.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office Suite ProficiencyHealthcare ExperiencePerformance Evaluation ManagementBilingual Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing SkillsKeyboarding SkillsMedical Terminology KnowledgeAppointment SchedulingPerformance Documentation

Soft Skills

Verbal Communication SkillsActive Listening SkillsProblem-Solving SkillsConflict Resolution SkillsOrganizational Skills

Industry Keywords

HIPAA ComplianceClinical PoliciesCall Center OperationsPatient RegistrationTeam Leadership

About the role

Key responsibilities & impact

Oversee daily operations of the Access Center, including monitoring incoming call volumes and specialist activities
Maintain current knowledge of patient registration, appointment scheduling, and department protocols
Collaborate with clinical leadership to maintain department scheduling guidelines
Provide the Access Center Manager with reports on staff performance, attendance, and service quality
Coordinate Access Specialist workflow and ensure phone queues are properly staffed
Manage departmental escalations through accountability, urgency, communication, and follow-through
Lead outbound call assignments to schedule patients from referrals and monitor productivity
Manage on-call reports, schedules, contact numbers, and processes for after-hours specialists and third-party providers
Resolve patient messages or concerns submitted by third-party after-hours service centers
Review specialist performance and provide motivation, coaching, mentoring, and guidance to Team Leads
Participate in screening, interviewing, and hiring Access Specialists
Complete annual performance evaluations and performance documentation with Team Leads and the Manager
Complete timecards, document department schedules, and track attendance-policy adherence
Comply with clinical policies, procedures, and HIPAA requirements
Attend ongoing technical, customer service, and other training
Perform other duties as assigned

Requirements

What you’ll need

Five (5) years of customer service experience in a call center and/or healthcare environment
Proficient typing and keyboarding skills
Advanced knowledge of Microsoft Office Suite
Clinical or healthcare experience preferred, with some knowledge of medical terminology
Verbal and written communication skills
Active listening skills
Collaborative relationship skills
Problem analysis and problem-solving skills
Conflict resolution and decision-making skills
Organizational skills and attention to detail
Adaptability
Teamwork
Bilingual capability preferred but not required
Compliance with clinical policies, procedures, and HIPAA requirements
Ability to meet attendance expectations under UT Health Attendance Policies

Benefits

Comp & perks

Medical insurance, including free employee coverage and discounted copays and coinsurance through UT Health Physicians
Group term life insurance ($50,000) and basic accidental death and dismemberment insurance ($50,000) at no cost
Additional employee and dependent life and AD&D coverage available at group rates
Three dental insurance plan options through Delta Dental
Two vision plan options through Superior Vision Services
Disability insurance
Flexible spending accounts for dependent day care and healthcare expenses
Teacher Retirement System (TRS) or Optional Retirement Plan (ORP)
Voluntary retirement programs with five retirement plan providers
Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days), based on years of service
Extended Illness Bank: 8 hours accrued per month
Paid Family Leave: up to 240 hours (6 weeks) after 6 months of consecutive employment
12 set paid holidays each year
Discounts on services, tickets, and gym membership
Ongoing technical, customer service, and other training