Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

Billing Specialist

• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
• Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Performs ongoing maintenance and configuration updates to Epic applications.
• Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Perform all other duties as assigned.

Senior Professional Billing Analyst

Program Manager

• Oversees the planning, development, and execution of comprehensive communication programs that support the institution's strategic priorities.
• Manages multiple communication initiatives, coordinates cross-functional teams, and ensures all outputs are delivered on time, on brand, and aligned with institutional goals.
• Works closely with internal stakeholders, external vendors, and department staff to maintain a high standard of quality, consistency, and engagement across all communications channels.

Marketing & Communications Program Manager

Analyst

• Responsible for supporting the Epic Specialty application in various tasks ranging from troubleshooting, system enhancements/build, validation, testing, and training.
• Performs ongoing maintenance and configuration updates to Epic Radiant and Specialty applications.
• Under minimal supervision, responsible for Radiant and or Specialty application(s)/module(s) of Epic.
• Provides Tier-II support to team and/or collaborate with counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications.
• Provides Tier-II support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets.
• Collaborates with all Epic team(s) and Operations for ongoing software maintenance and optimization.
• Under minimal supervision, serves as Project Lead for key initiatives as assigned.
• Develops, documents, and adheres to internal procedures; utilized in conjunction with related applications and systems.
• Establishes, documents, and adheres to change-control procedures for the system.
• Works with Clinicians to interpret and document current workflows and anticipating future workflows that are optimized for any planned application changes.
• Under minimal supervision, creates test scripts and timelines for application and workflow changes. Performs testing of Clinical Information System configuration and processes.

Clinical IS Analyst – Intermediate

• Collaborate with researchers, clinicians, and IT teams to understand and optimize Epic modules for research-related workflows.
• Configure and customize Epic applications to support data collection, analysis, and reporting in the fields of genomics and cosmos research.
• Work closely with genomics researchers to integrate genomic data into the Epic EHR system.
• Configure and maintain interfaces between Epic and genomics platforms to ensure accurate and secure data exchange.
• Collaborate with researchers to develop interfaces for integrating cosmos-related data into the Epic system.
• Implement solutions for tracking and documenting cosmic-related research data within the Epic environment.
• Conduct workflow analysis to identify opportunities for process improvement in research-related activities within the Epic system.
• Implement changes and optimizations to streamline research workflows and enhance data accuracy.
• Provide training to end-users, researchers, and clinicians on the use of Epic applications in the context of genomics and cosmos research.
• Act as a primary point of contact for troubleshooting and support related to research-specific Epic functionalities.
• Ensure compliance with data security and privacy regulations in the handling and storage of genomics and cosmos-related data within the Epic system.
• Collaborate with compliance officers to implement and maintain necessary security measures.
• Document configuration changes, workflows, and integrations within the Epic system.
• Generate reports and analyses to support research initiatives and compliance requirements.

Epic Application Analyst, Intermediate – Research, Genomics, Cosmos

Senior Clinical Information Systems Analyst – Epic Orders, Bugsy

Manager

• Develop and maintain structured mechanisms to track initiatives, tasks, dependencies, and deliverables.
• Create clear visibility into project status, risks, and outstanding items for stakeholders and leadership.
• Proactively identify gaps, bottlenecks, and alignment issues, and drive resolution.
• Support prioritization and sequencing of work across teams.
• Serve as a liaison between HR, Finance, and technical teams to ensure system alignment and process integrity.
• Support system configuration discussions, testing coordination, and validation activities within HR and Finance platforms.
• Analyze cross-system data flows to ensure accuracy, compliance, and operational efficiency.
• Assist with system enhancements, quarterly cloud updates, and continuous optimization efforts.
• Collaborate with stakeholders to define requirements, document solutions, and ensure alignment.

Manager, Business Operation Solutions

Software Engineer

• Performs as key functional analyst and developer for an application, designs and develops solutions that support a department's business needs/issues, and ensures data quality.
• Manages the production platform, develops new application functionalities, and modifies existing rules and applications.
• Works with the application owners outside of IT to oversee the day to day and cyclical operations of an application for budgeting and forecasting processes and reporting needs.
• Plans, develops, tests and implements changes and new functionalities as requested by the application owners.
• Work with cross IT Teams and application owners to troubleshoot and resolve any and all system issues to ensure timely resolutions and solutions for the future.
• Stays current on all updates and patches.
• Mentors lower level team members on IT processes and functional module knowledge.
• Champions and leads technology and process improvement initiatives.
• Performs all other duties as assigned.

Lead ERP Programmer

Director

• Identifies and cultivates sources of funding
• Leads the solicitation of major gifts for defined school and institutional priorities
• Manages a portfolio of high potential prospects and collaborates with the institutional advancement team to coordinate cultivation and solicitation strategies to close gifts
• Leads the strategic development of relationships with donors and prospects
• Collaborates with the Dean, Associate Deans, Department Chairs, Program Directors, faculty and staff to prepare and submit private funding proposals
• Responsible for donor stewardship plans for assigned prospects
• Establishes and maintains strong and effective relationships
• Plans and implements short, medium, and long-range fund raising programs to meet current and future needs
• Provides supervision and management of department employees
• Measures and assesses performance for employees and contributes to decisions regarding assignments, schedules and promotions

Director, Development

Technical Project Manager

• Champion, establish, and reinforce Project Management Industry best practices
• Focus on proposal & business case development, requirements gathering, schedule development, oversight & status updates
• Develop, implement, and reinforce project management methodologies and tools across multi-functional IT teams, internal stakeholders, and external vendors
• Oversees strategic plan, monitoring and adapting based on institutional portfolio, program, or project needs
• Review project proposals, define business cases, scope & level of effort, identify goals & objectives, determine capital & support costs, outline risks, assumptions & constraints, verify priorities, identify deliverables, create project plans, and set timelines
• Adhere to The University of Texas Health Science Center at San Antonio standard operating policies & procedures
• Document current and future technical workflows as well as end-user workflows
• Summarize and present clear and concise progress updates, findings, or recommendations using verbal and written communication techniques
• Provide support and guidance to cross-functional teams including technical & application teams, training team, less experienced project members and vendor resources
• Stay informed about Healthcare-IT and Project Management Institute industry trends, technologies, and best practices applicable UTH’s organizational objectives.

Senior Clinical IT Project Manager

Financial Planning and Analysis

• You will support and advance the financial infrastructure that supports clinical research at MSRH, with responsibilities that include:
• Designing and maintaining institutional study pricing methodologies and costing clinical trials during the budget development and negotiation process.
• Managing research fee schedules, study authorization agreements, and associated policies to ensure consistency, transparency, and compliance with institutional and regulatory standards.
• Performing detailed charge review and analysis to support compliant research billing and accurate allocation of research versus standard of care services.
• Overseeing research services billing and collection activities, including invoice preparation, audit readiness, and reconciliation.
• Developing financial models, forecasts, and performance analyses that inform research investment decisions and program growth.
• Producing accurate, timely, and reliable financial reports and analyses and interpretation for internal stakeholders.
• Translating complex financial data into clear, decision-ready insights for research leadership, finance partners, and operational stakeholders.
• Supporting annual budgeting, forecasting, and variance analysis using historical trends and program-specific metrics.
• Leading process improvement and automation efforts to strengthen efficiency, accuracy, and scalability of research financial operations.
• Contributing to special projects and institutional initiatives that advance MSRH’s research mission.

Senior Research Financial Analyst – Pre and Post Award

Human Resources

• Acts as subject matter expert on leave policy/practice to effectively manage the inflow of requests for leave, including but not limited to - Emergency, FMLA, Military, Veterans' Health, and other paid time off inquiries.
• Intake and resolution for inquiries to ensure effective achievement of legal compliance, which is timely and follows institutional guidelines.
• Updates and maintains HR related policies, procedures, and form documents on the intranet platform (SharePoint).
• Timely data entry of all record changes for payroll and benefits billing systems.
• Interpret policies and regulations to ensure compliant leave determinations, documentation, and tracking.
• Serve as the senior escalation resource for complex leave cases involving multiple concurrent leave types or accommodations.
• Partner with Payroll to ensure accurate pay, accrual usage, and leave coding.
• Quarterly and annual reporting to the state comptroller's office as required.
• Tracks and reports on leave requests, changes, and exhaustion to effectively and timely communicate with stakeholders.
• Performs all other duties as assigned.

Senior Leave Administrator – Office of Human Resources

• Posts detailed entries to financial records, handles routine transactions, and processes common financial transactions, including but not limited to, travel requisitions and reimbursements, purchase requisitions, internal transfers, and payments to individuals.
• Prepares and verifies various standard financial entries for financial data processing system; reconciles report discrepancies and problems.
• Maintains documentation of transactions and confirms completeness, accuracy, and compliance with UTHSA and departmental policies and procedures.
• Identify issues with administrative processes that create challenges for our customers and may play an active role in implementing solutions.
• Guides customers on the appropriate interpretation of UTHSA policies and procedures. Provides optimal business solution to customers.
• Documents and reconciles financial documents.
• Responsible for ensuring process follow through to completion for transactions and customer support.
• Performs all other duties as assigned.

Financial Specialist – Associate

Business Intelligence Developer

• Design, build, test, and maintain reporting and analytics solutions, with Epic as the primary platform
• Analyze structured and unstructured data to identify trends, patterns, and actionable insights
• Translate business requirements into technical specifications and develop dashboards, scorecards, and KPIs that support clinical, operational, and financial decision making
• Apply data management and evaluation standards to ensure accuracy, integrity, and reliability of reporting solutions
• Interpret and develop complex SQL queries for ad hoc reporting, data validation, and ETL processes
• Create interactive visualizations and present findings through clear verbal, written, and visual communication, offering recommendations that support performance improvement
• Provide BI and data analytics consultative guidance to stakeholders on the value and strategic use of data
• Support designated Epic modules and application workgroups while collaborating across service lines to deliver holistic, organization wide insights.
• Participate in Epic upgrades and various go live initiatives, including build review, testing, validation, issue resolution, and post implementation support to ensure reporting continuity and data integrity.
• Partner with the training team and, when appropriate, work directly with end users to deliver education and ongoing support on Epic reporting tools, dashboards, and self service analytics solutions to ensure accurate interpretation and effective use of data.
• Provide limited after hours on call support during designated rotation periods a few weeks per year
• Participate in onsite visits 1 to 2 times per year to support stakeholder engagement, project initiatives, or operational alignment
• Stay informed about Business Intelligence industry trends, emerging analytics technologies, and Epic enhancements to continuously improve solutions
• Perform other duties as assigned

Clinical Business Intelligence Analyst – Intermediate

Payroll

• Serve as primary HRIS lead for Oracle HCM Cloud Payroll and UKG Time & Attendance / WFM
• Configure earnings, deductions, taxes, balances, elements, eligibility rules, and costing structures
• Maintain pay groups, payroll calendars, retroactivity, and absence/pay interaction rules
• Support payroll processing cycles, audits, and reconciliations
• Troubleshoot payroll calculation errors, interface failures, and time-to-pay discrepancies
• Works with Payroll and departments to identify new opportunities and rollout new functionalities.
• Maintain pay codes, work rules, accruals, and labor levels
• Support timecard processing, pay rule configuration, and scheduling integration
• Manage punch interpretation and pay calculation logic
• Support upgrades, patches, and configuration migrations
• Partner with operations to improve time capture accuracy and compliance
• Maintains detailed knowledge of UKG product suite with an awareness of opportunities to expand solutions and services.
• Responsible for managing UKG Pro Workforce Management integration with payroll and other analytics systems.
• Configures and maintains business structures, data views, control center, timekeeping, user access, pay rules, basic scheduling, absence management and accruals.
• Partner with UKG and IT to support the troubleshooting of time clocks and configurations.
• Works with leaders and end-users to create data views and reports to improve productivity.
• Works with HR and departments to identify new opportunities and rollout new functionalities.

Senior HRIS Analyst – Payroll Systems, UKG, Oracle HCM Cloud

Systems Engineer

• Reporting to the Director of Clinical Information Systems
• Manages, trains, and motivates team of analysts/support staff
• Manages projects, prioritizes work, provides feedback, manages performance
• Identifies and mitigates risks, ensures high quality service
• Supervise daily activities of assigned personnel supporting Epic's applications and modules
• Ensures integrity of the clinical information system and quality assurance.
• Interacts professionally, effectively, and collaboratively with leadership, faculty, peers, staff, and vendors.