Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

Analyst

• Support patient-facing Epic applications, enhancing the experience across ambulatory and dental workflows.
• Partner closely with clinical teams and operational stakeholders.
• Assist with build, testing, and implementation activities.
• Support patient experience initiatives in dental and ambulatory care.
• Contribute to projects that improve access, communication, and care coordination.
• Develop and maintain documentation, adhere to standards and workflows, and engage professionally with leadership and vendors.

Clinical IS Analyst – Epic, Associate

• Assists with research and fact-finding by developing or executing shared queries.
• Documents resolutions to production findings and develops program specifications.
• Assists with preparing detailed specifications from which programs will be written and developing unit test plans for modifications and solutions of production issues.
• Ensures an acceptable quantity of testing has occurred.
• Designs, codes, tests, debugs, documents, and maintains programs and automated processes.
• Designs queries to extract, standardize, and de-identify data pulled from databases or integrated solutions.
• Collaborates with support and data analysts to develop scripts and software for data visualizations and statistical analysis.
• Collaborates with a team or works independently on writing new software, adapting existing code, and optimizing queries and processes to improve existing resources or develop new ones.
• Resolves user testing and ensures programming standards and best practices are implemented.
• Performs all other duties as assigned.

App Sys Programmer, Systems Analyst – Associate

• Under direct supervision, this position is responsible for ambulatory application(s)/module(s) of Epic.
• Collaborates with and provides tier-one support to their team and/or counterparts from other applications.
• Effectively manages competing and changing priorities.
• Serves as project lead for key initiatives and performing project management duties, as assigned.
• Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems.
• Interacts professionally with leadership, faculty, staff, and vendors.
• Provides ongoing maintenance and configuration updates to Epic applications.
• Provides tier-one support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets.

Payroll

• The Senior HRIS Analyst – Payroll Systems serves as the lead functional and technical analyst supporting enterprise payroll and workforce management technology, with primary ownership of UKG Pro Workforce Management (formerly UKG Dimensions / Workforce Central) and Oracle HCM Cloud Payroll.
• The role manages the UKG environment, including configuration of payroll to include pay rules, attendance, Advance Scheduling, accrual, and leave rules; user security; reporting; and implementation of new capabilities, while also supporting full payroll lifecycle processing within Oracle HCM Cloud.
• Acting as a subject matter expert across time, pay, and payroll integrations, this position coordinates data flow between UKG, Oracle Payroll, and related downstream systems, ensuring accurate calculations, compliance, and operational continuity.
• The analyst provides day-to-day technical support, resolves complex system issues, and leads root-cause analysis to stabilize production operations.
• The role also serves as the primary functional and technical resource during upgrade activities, testing, and post-go-live sustainment.
• In partnership with Payroll, HR Operations, Finance, and IT, the position drives process improvements, automation, and governance practices that enhance workforce productivity, strengthen controls, and ensure a reliable employee pay experience.

Senior HRIS Analyst – Payroll Systems, UGK, Oracle HCM Cloud

• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
• Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
• Performs ongoing maintenance and configuration updates to Epic applications.
• Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Perform all other duties as assigned.

Senior Clinical Information Systems Analyst – Epic Orders

Solutions Engineer

• Lead the ASaP team, setting priorities, coaching members, and reporting outcomes aligned with institutional goals.
• Drive enterprise architecture standards by chairing design reviews and ensuring all solutions align with IT strategy, resiliency, and compliance requirements.
• Translate business and clinical needs into clear architecture blueprints, guiding infrastructure SMEs and delivery teams.
• Provide technical governance and mentorship across infrastructure and operations to promote best practices, innovation, and continuous improvement.
• Partner with project management and delivery teams to maintain architecture integrity throughout implementation.
• Integrate resiliency, disaster recovery, and security principles into all infrastructure solutions.
• Evaluate and adopt emerging technologies—including AI/GenAI—to enhance automation, modernization, and cost transparency.
• Collaborate with IT leadership on IT as a Service strategy, modernization initiatives, and technology roadmaps.
• Engage with vendors and internal experts to assess new capabilities and ensure scalable, future-ready solutions.

Lead IT Solution Architect – Hybrid

Program Manager

• Oversees the department's revenue cycle activities by proactively identifying, diagnosing, troubleshooting and resolving issues or barriers to revenue maximization.
• Identifies research and development areas that should be investigated.
• Establishes and communicates operating procedures, practices and guidelines.
• Collaborates with physicians and management teams on revenue cycle, coding, and coding education to ensure accurate, complete and timely coding and billing activity.
• Establishes, monitors and controls schedules and project budgets.
• Plans, organizes and manages work of research and support staff.
• Assists department leadership with revenue operational functions to ensure revenue flow is aligned with the strategic goals of the department.
• Responsible for negotiation or research contracts.
• Provides financial/business support in the areas of charge capture, denials management, billing and compliance within the department and clinical sites.
• Plans and manages business development and marketing activities for laboratory or department.
• Serves as an internal liaison with other departments that have revenue, coding concerns/questions and work closely with Compliance to ensure departmental compliance with institutional policies, procedures and protocols.
• Develops solutions to complex research problems.
• Performs all other duties as assigned.

Software Engineer

• Performs as key functional analyst and developer for an application, designs and develops solutions that support a department's business needs/issues, and ensures data quality.
• Manages the production platform, develops new application functionalities, and modifies existing rules and applications.
• Works with the application owners outside of IT to oversee the day to day and cyclical operations of an application for budgeting and forecasting processes and reporting needs.
• Plans, develops, tests and implements changes and new functionalities as requested by the application owners.
• Work with cross IT Teams and application owners to troubleshoot and resolve any and all system issues to ensure timely resolutions and solutions for the future.
• Stays current on all updates and patches.
• Mentors lower level team members on IT processes and functional module knowledge.
• Champions and leads technology and process improvement initiatives.
• Performs all other duties as assigned.

Lead ERP Programmer

• Works with requestors and users to understand and document current workflow with an eye toward proposed future workflows.
• Presents recommended system enhancement opportunities and creative technical solutions.
• Performs ongoing maintenance and configuration updates to Epic applications.
• Creates test scripts, timelines, and plans for application and workflow changes.
• Provides tier-one support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets.

Beacon Clinical IS Analyst, Epic – Associate

Call Center Representative

• Responsible for handling a high volume of patient and clinical business calls.
• Provide an exceptional and positive patient experience to every caller, striving for patient loyalty and confidence in accordance with UT Health Patient Experience program.
• Schedule appointments for new and existing patients following assigned clinic scheduling guidelines and protocols.
• Assists patients with any questions, concerns, medication refills and sending messages to appropriate provider or clinical staff.
• Perform after hour duties and responsibilities to assist patients with urgent medical or health concerns.
• Completes outbound calls to schedule patients, adhering to processes and procedures of those assignments.
• Meet or exceed UT Health metrics for contact center performance standards, with a focus on quality, accuracy, and timeliness of every call.
• Expert knowledge to provide exceptional service and appointment scheduling for all clinical areas.
• Maintain call quality assessment scores of 95% - 100% consistently.
• Demonstrate professional demeanor in appearance and behavior in all work-related interactions, whether in person or virtual.
• Participate in ongoing technical, customer service, and other training to continually improve skills.
• Adapts to ongoing operational or changes based on business needs.
• Compliance with all clinical policies, procedures, and HIPAA regulations.
• Meets or exceeds time and attendance expectations as defined in UT Health Attendance Policies.
• Assists call center lead with training of new agents.
• Performs other duties as assigned.

Senior Contact Center Agent – Dentistry Practice Plan

Accountant

• Assembles data from books of original entry and controlling records, and prepares financial statements and reports pertaining to institutional activities.
• Utilizes resources and systems to input, retrieve or display accounting information.
• Performs reconciliation of institutional general ledger records to subsidiary records and state reports.
• Documents and prepares monthly reconciliation of departmental budget for leadership review.
• Conducts special studies as assigned and develops or recommends accounting methods and procedures.
• Prepares income and balance sheet statements, consolidated statements and other various accounting statements and reports.
• Analyzes financial reports and records, making studies or recommendations relative to the accounting of reserves, assets and expenditures.
• Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records.
• Assists in the processing and reconciliation of specific reports and processing of payments.
• Coordinates with specific department in resolving personnel reporting issues and assists in the preparation of adjusting, closing entries and monthly/annual financial reports.
• Performs all other duties as assigned.

Accountant – Associate

• Responsible for planning, organizing, and executing professional-level accounting tasks in connection with the maintenance and monitoring of financial operations.
• Prepares income and balance sheet statements, consolidated statements and other various accounting statements and reports.
• Performs month-end closing activities and reconciliations in accounting software.
• Analyzes financial reports and records, while conducting studies and making recommendations relative to the accounting of reserves, assets and expenditures.
• Maintains accounting integrity and financial security by following internal controls.
• Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records.
• Conducts specialized studies and develops or recommends improved accounting methods and procedures.
• Coordinates accounting matters with other departments, locations and divisions.

Intermediate Accountant

Recruitment

• Own the full-cycle recruiting process—from sourcing and screening to offer and close—for high-volume roles across academic and medical specialties.
• Partner with hiring managers to define success profiles and develop targeted sourcing strategies.
• Proactively build and maintain talent pipelines to meet current and future hiring needs.
• Track pipeline health and recruiting effectiveness to drive continuous improvement.
• Develop and present competitive offer recommendations and guide candidates through the hiring process.
• Align recruiting efforts with organizational goals and workforce strategies.
• Deliver a high-quality, engaging candidate experience that reflects our mission and values.

Talent Acquisition Partner

Medical Billing and Coding

• Under general supervision, responsible for assisting with analyzing medical record documentation against billing documentation guidelines and educates departments and faculty on appropriately documenting the medical record for services provided to patients.
• Conducts quality reviews of coding activities to ensure documentation supports coding rules and coding selection in accordance with all coding and billing standards.
• Researches and resolves coding related denials as reported.
• Reviews and resolves services in charge review to identify coding issues/trends.
• Recommends changes to policies and procedures to improve professional fee coding and data management.
• Performs all aspects of daily work in a manner that contributes to and ensures an environment of strict confidentiality.
• Provides feedback to providers based on quality reviews to minimize errors.
• Develops and performs training regarding documentation, billing and coding to inform providers of changes/updates in guidelines or activities that prevent denials or increase revenue.
• Provides education regarding coding, billing and documentation to end users and ancillary staff as needed.
• Reports compliance issues detected through reviews and collaborates with Compliance to identify and implement corrective action plan to resolve issue.

Coding Education Consultant – UTHP Transplant Coders

Data Analyst

• Will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change.
• Collaborate with Quality Improvement teams to define metrics and develop data-driven solutions that support clinical and operational QI initiatives.
• Analyze large datasets to identify trends, patterns, and opportunities for improving patient outcomes, reducing costs, and enhancing service delivery.
• Assists with strategic intelligence development through report writing, dashboard development, and front-end scripting, using a variety of platforms including PowerBI, SQL, and Excel.
• Design, develop, and maintain dashboards and reports to monitor key performance indicators (KPIs) related to quality improvement goals.
• Translate complex data into actionable insights for both technical and non-technical stakeholders through visualizations, presentations, and written reports
• Utilize statistical methods and modeling techniques to support evidence-based decision-making.
• Integrate different data sources, creating one unified, manipulable data source.
• Work with internal departments and external partners to acquire, validate, and integrate data for analysis.
• Maintains up-to-date knowledge by reading technical journals, and attending seminars, internal user groups, and workshops to learn about new developments and changing technology trends.
• Stay current with healthcare regulations, quality measurement standards (e.g., HEDIS, NCQA, CMS), and industry best practices.
• Collaborates with other departments in a mentoring and guidance role on the data tools available.

Clinical IS Analyst – Epic, Associate

App Sys Programmer, Systems Analyst – Associate

Clinical IS Analyst – Epic, Associate

Senior HRIS Analyst – Payroll Systems, UGK, Oracle HCM Cloud

Senior Clinical Information Systems Analyst – Epic Orders

Lead IT Solution Architect – Hybrid

Program Manager

Lead ERP Programmer

Beacon Clinical IS Analyst, Epic – Associate

Senior Contact Center Agent – Dentistry Practice Plan

Accountant – Associate

Intermediate Accountant

Talent Acquisition Partner

Coding Education Consultant – UTHP Transplant Coders

Quality and Patient Safety Data Analyst