Patient Access Scheduler

Baptist Health

Patient access scheduler booking diagnostic, surgical, therapy, and physician appointments for Baptist Health, a South Florida nonprofit healthcare system. Verifying insurance and demographic data while delivering compassionate call-center service.

Posted 8/13/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling, data entry, and customer service within a high-volume healthcare environment. Knowledgeable in medical terminology, insurance processes, and compliance regulations such as HIPAA and Medicare.

Highest-signal resume keywords

Patient SchedulingCustomer ServiceMedical TerminologyData EntryBilingual English, Spanish/Creole

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Mathematical CalculationsAccurate Typing SkillsEMR ApplicationsMicrosoft OfficePatient Access Training

Soft Skills

Detail-OrientedOrganizedCompassionateInterpersonal CommunicationTeam Player

Certifications & Qualifications

Patient Access Training Course

Industry Keywords

HIPAAAHCAEMTALAMedicare Coverage StructureMedical Necessity Compliance

About the role

Key responsibilities & impact

Schedule patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures/treatments
Obtain and verify demographic and insurance information
Register patients and enter data into the scheduling system
Work in a call center environment
Meet individual quality metrics
Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members

Requirements

What you’ll need

High school, certificate, GED, training, or experience
Complete and pass the Patient Access training course
Ability to work in a high-volume, fast-paced work environment
Ability to perform basic mathematical calculations
Detail-oriented and organized
Team player with compassion and excellent customer service and interpersonal communication skills
Basic knowledge of medical and insurance terminology desired
Experience with computer applications, including Microsoft Office and EMR applications
Accurate typing skills
Knowledge of HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines
Bilingual English, Spanish/Creole preferred
Less than 1 year of minimum required experience

Benefits

Comp & perks

Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources that go beyond traditional benefits
Wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement to support continued learning and advancement