Patient Access Schedule Agent

UMass Memorial Health

Patient access agent scheduling appointments and procedures for UMass Memorial Health, a Central Massachusetts health system. Handling patient calls, demographics, insurance details, liabilities, and outside medical records.

Posted 8/5/2026part-timeWorcester • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and intrapersonal skills while effectively managing appointment scheduling and patient information in a healthcare setting. Proficient in handling patient interactions and coordinating with multiple providers and departments.

Highest-signal resume keywords

Appointment SchedulingPatient Demographics ManagementCustomer Service ExperienceHealthcare Organization ExperienceBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Information CollectionInsurance Information ManagementMedical Records CoordinationProcedure Coordination

Soft Skills

Strong Communication SkillsIntrapersonal Skills

Industry Keywords

HealthcarePatient CareCustomer ServicePhone Communication

About the role

Key responsibilities & impact

Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses
Make outbound calls to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information, and account guarantor details
Collect patient liabilities before or on the date of service, as appropriate
Secure medical records from outside healthcare organizations based on appointment visit type
Schedule in-office procedures and coordinate procedure rooms

Requirements

What you’ll need

High school diploma required
English speaking, reading, and writing skills required
Strong intrapersonal and communication skills required
Previous scheduling and/or phone customer service experience preferred
Previous experience in a healthcare organization preferred
Bilingual speaking, reading, and writing skills preferred
Equivalent combination of education and experience may substitute for stated requirements where certification, licensure, or registration is not required

Benefits

Comp & perks

Partially remote / primarily remote work arrangement
Potential signing bonus, subject to eligibility
Union representation: SHARE (State Healthcare and Research Employees)