UMass Memorial Health

Events

• Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc.
• Performs EKG’s, phlebotomy, Point of Care (POC) tests according to clinic/office standards.
• May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.
• Assists in performing routine physical examination or clinical procedures.
• Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.
• Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines.
• Sets up/prepares rooms based on patient care requirements.
• Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.
• Assists in moving, lifting, positioning, and transporting patients as directed following policy standards.

Medical Assistant, Patient Care Tech

Executive Assistant

• Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs
• Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff
• May coordinate associated medical office activities and assigned staff
• Transcribes medical reports for physicians from dictation
• Produces correspondence, reports, memos, etc...
• Schedules and coordinates patient visits and medical procedures
• Greets visitors and/or patients

Senior Medical Administrative Secretary – Surgical ASG

Therapist

• Demonstrates excellent customer service skills.
• Appropriately documents all care activity performed and charges in the hospital EMR system
• Participates in hospital and departmental performance improvement activities
• Demonstrates competency in utilization and maintenance of arterial blood gas machines.
• Demonstrates competency in proper set up and utilization of all mechanical ventilators
• Demonstrates competency in proper set up and utilization of the V60 NIPPV
• Demonstrates competency in proper set up and utilization of all High Flow Oxygen Therapy systems
• Demonstrates competency in the disinfection, transport and set up of all non-disposable equipment.
• Adheres to the Hospitals’ Standards of Behavior.
• Completes all hospital and department annual competencies.

Respiratory Therapist

Financial Planning and Analysis

• Responsible for assessing and verifying patient information for scheduled for medical services.
• Collects co-pays, deductibles, coinsurances, and down payments.
• Provides estimates for services when appropriate.
• Receives and processes patient financial liability payments for current and past balances.
• Focus is to collect patient liabilities prior to service and to resolve any insurance and financial issues prior to services being rendered.
• Reschedules appointments when appropriate under the guidance of department leader.

Financial Clearance Specialist

Administration

• Provide continuous safety observation of patients
• Ensure patient safety and comfort
• Assist patients with activities of daily living
• Document care and communication with staff
• Report issues/concerns to licensed clinical staff
• Maintain human relations skills and engage with patients

Patient Safety Observer, Nursing Administration – Per Diem

• Performs secretarial and administrative support services for assigned physicians/faculty/medical service line chiefs
• Transcribes medical reports for physicians from dictation
• Proof reads/edits manuscripts, grant applications, academic and professional papers
• Composes, or selects standard form letters for physicians’ response to routine inquiries
• Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system

Senior Secretary, Medical Administration – Surgical ASG Float

Pharmacist

• Provides patient centered clinical pharmacy services, including but not limited to comprehensive medication reviews, adherence monitoring interventions, and targeted medication reviews, that seek to optimize clinical, economic, and patient outcomes.
• Designs and implements targeted medication and disease management programs.
• Responsible for improving the patient’s experience, safety, and achieving positive clinical and financial outcomes.
• Documents clinical interventions and activities in a timely manner.
• Maintains accurate and proper patient medication profiles, monitoring to ensure the proper choice of medication, dosage form, strength, length of therapy and interaction potential of the prescribed medication.
• May work under Collaborative Practice and protocols as authorized by providers.
• Supervise work of pharmacy technicians involved with MTM and transitions of care.
• Ensures the timely and accurate dispensing of medications from the pharmacy area.
• Responsible for the accurate filling and dispensing of medications from the pharmacy area.
• Promotes the use of formulary drugs by converting non-formulary orders to formulary drugs when possible according to P&T protocol.
• Detects, monitors, documents, and reports adverse drug reactions and medication errors.

Clinical Pharmacist, Advanced Therapeutics/Biologics – Dermatology

Manager

• Oversees provider staff and activities for the delivery of outpatient behavioral health services.
• Manage and oversee the workflow of the business and clinical management of their service working closely with the Medical Director and Director of Emergency Services.
• Play a key role in program development, operational improvement, budgets and more.
• Provide supervision of all clinical caregivers.
• Provide direct clinical services to patients.

Manager, Outpatient Behavioral Health Program

• The clinical pharmacist provides comprehensive medication management services that integrate clinical services, order management, patient/staff education and research.
• Works relatively independently, and within the limits of established pharmacy/ambulatory care practice site’s policies and procedures, as a member of the patient care team.
• Responsible for improving the patient’s experience, safety, and achieving positive clinical and financial outcomes upon hospital admission.
• Participates in and contributes to educational programs, committees, and clinical research.

Clinical Pharmacist, Ambulatory – Adult

• Works as part of a team to ensure optimal patient care.
• Reviews patients electronic medical record for appropriate history, reason for admission, pertinent laboratory/radiological data, current orders.
• Administers aerosolized medications.
• Draws and analyzes Arterial Blood Gases. Reports Critical Values per hospital policy.
• Consults with physician staff concerning the most efficacious forms of therapy and makes recommendations to enhance patient care (such as type, method, duration of therapy, suggested medications/dosages) compatible with physician orders and communicates these effectively with appropriate members of the healthcare team.
• Monitors patient’s physiological responses to therapy (such as vital signs, arterial blood gases), and consults with physician if adverse reactions occur.
• Provides emergency care including assisting with intubation, Rapid Response Team, High Risk Delivery and Code Team.
• Inspects, tests, cleans, and maintains respiratory therapy equipment as per department policy.
• Demonstrates and instructs respiratory care procedures to new staff, other healthcare personnel, patients, and patient’s families.
• Provides clinical and general guidance to new, agency, per-diem, and student therapy personnel.
• Provides direct supervision for respiratory therapy students.
• Sets up and operates devices such as basic oxygen therapy, mechanical ventilators, CPAP/Bi-level support, NIPPV, high flow oxygen therapy in accordance with department policy and procedures.
• Maintains all necessary patient and department records on the electronic medical record and medical administration record. Follows hospital policy/procedure regarding patient medication administration.
• Participates in departmental quality assurance programs.
• Maintains up-to-date knowledge of current techniques, developments, and issues in respiratory care through attendance at educational meetings, lectures, and conferences.
• Provides verbal reports including diagnosis, significant past medical history, reason(s) for admission, treatment goals and plans, patient’s response to treatment, and suggestions to optimize patient’s treatment plan.
• Sets up and operates devices such as a body plethysmograph in accordance with department policy and procedures.

• Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc.
• Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.
• Performs EKG’s, phlebotomy, Point of Care (POC) tests according to clinic/office standards.
• Prepares, documents, and administers non-intravenous injections as required by office/clinic, within scope of practice.
• Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.
• Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines.
• Sets up/prepares rooms based on patient care requirements.
• Assists in the setup, maintenance, disassembly, and cleaning of patient equipment.
• Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.
• Assists in moving, lifting, positioning, and transporting patients as directed following policy standards.
• Follows procedures for arriving patients and scheduling appointments.
• Assists with patient admissions, transfers, and discharge procedures.
• Maintains assigned office and/or clinical supplies.
• Maintains logs, organizes patient care chart, and/or maintains medical records.
• Processes prescription and refills as directed per procedure.
• Performs a variety of clerical duties per office/clinic protocol.

Registered Nurse, Licensed Practical Nurse, Medical Assistant, Technician, Secretary

• Assures the efficient day-to-day operational function of assigned areas
• Plans, organizes, directs and monitors daily clinic performance
• Ensures that staff adheres to system policies and procedures
• Participates in the development of and manages the budget
• Oversees day-to-day operations of resources, patient registration, scheduling, office operations, charge capture, physician relations
• Coordinates clinical practice and deployment of resources at the clinic level
• Serves as a liaison between the group administration, group practice physicians, and a variety of hospital departments

Practice Manager, Specialty Care Center

Operations

• Coordinate and oversee daily operations to ensure efficient workflow and high-quality service delivery
• Ensure the smooth and effective functioning of assigned operational areas
• Supervise operations through effective use of internal and external resources
• Independently resolve routine operational issues and escalate complex matters as needed
• Develop and maintain collaborative relationships with clinical, administrative, and system-wide stakeholders
• Support department leadership in operational, organizational, and personnel matters
• Facilitate onboarding and offboarding processes for staff and providers
• Serve as a liaison for staff regarding workflow, scheduling, and operational questions
• Support budget controls, including monitoring expenditures
• Assist with revenue cycle activities, including billing, collections, and reimbursement optimization
• Review financial, operational, and productivity reports; identify trends and recommend improvements
• Apply continuous improvement methodologies, including Lean principles, to enhance efficiency and effectiveness
• Assist in coordinating compliance-related requirements for staffing, credentialing, and operational workflows

Supervisor, Operations – Anesthesiology

• Manages the Hospital’s sick line for Nursing
• Records appropriately in Kronos to update the needs of each unit
• Uses Kronos technology to fill schedule holes to bring up to optimum staffing levels
• Prepares and updates schedules in the electronic scheduling system to achieve appropriate staffing levels set by nursing administration
• Assists in the completion of weekly data entry process in preparation for Payroll
• May perform secretarial and administrative support duties for the assigned Nurse Manager(s) and unit(s)
• Reviews staffing grids for each of the units and communicates with units to ensure appropriate staffing levels at the beginning of each shift
• Manages the sick call line for the Nursing units
• Prepares daily sign-in sheets for staff in areas using Kronos
• Updates the active schedule in KRONOS with changes on a daily basis
• Assists in the completion of the weekly data entry process in preparation for Payroll
• Obtains management authorization for all overtime, time-off requests, shift trades and vacation requests
• Makes managers aware of any abnormal or unusual trends seen within the data including, but not limited to, absenteeism, overtime and requests for more or less shifts
• Assists with covering staffing vacancies created by sick calls, unanticipated leaves, and personal time
• Makes calls to staff to request additional shifts
• Maintains records for all leaves of absence, special requests and requests for schedule changes
• Maintains knowledge of current UMMHC policies and practices
• Ensures the efficient implementation and modification of database systems required for staffing and scheduling
• Informs management of any unauthorized usage of scheduled time potentially resulting in budget variances
• Maintains knowledge of current products, database management techniques and related information systems technology
• Assists with the development and implementation of database management policies and standards for efficient quality control and data administration

Medical Assistant, Patient Care Tech

Senior Medical Administrative Secretary – Surgical ASG

Respiratory Therapist

Financial Clearance Specialist

Patient Safety Observer, Nursing Administration – Per Diem

Senior Secretary, Medical Administration – Surgical ASG Float

Clinical Pharmacist, Advanced Therapeutics/Biologics – Dermatology

Manager, Outpatient Behavioral Health Program

Clinical Pharmacist, Ambulatory – Adult

Respiratory Therapist

Registered Nurse, Licensed Practical Nurse, Medical Assistant, Technician, Secretary

Practice Manager, Specialty Care Center

Supervisor, Operations – Anesthesiology

Nursing Administration Coordinator, Per Diem