UMass Memorial Health

Human Resources

• Provides comprehensive medication management services that integrate clinical services, order management, patient/staff education and research.
• Responsible for improving the patient’s experience, safety, and achieving positive clinical and financial outcomes.
• Review patient medication history, educate patients on drug therapy, establish desired outcomes, develop/modify therapeutic plans, determine alternatives for achieving outcomes, develop drug monitoring plans, monitor patient outcomes, document medication related issues in electronic health record, interpret laboratory data, review patient medication profiles, monitor pharmacokinetics of drug therapy, monitoring for potential adverse drug – drug, drug-lab, drug-disease state, and drug - food interactions.
• Maintains and updates a patient profile with demographics (e.g. height and weight), diagnosis, allergies, and current medications.
• Monitors drug therapy to evaluate appropriateness of use, dose, dosage form, regimen, route, therapeutic duplication, and drug interaction.
• Provides drug information to health care professionals and to patients.
• Documents clinical interventions.
• Counsels patients on discharge medications as appropriate.
• Performs clinical review and verification of medication orders.
• Performs medication order entry when needed.
• Discusses medication order clarifications with the prescriber, documents interventions, and communicates medication order changes as needed.
• Facilitates medication discharge planning and smooth transition to alternate sites of care and access to an ambulatory pharmacy.
• Ensures the timely and accurate dispensing of medications from the pharmacy area.
• Cross-covers in a variety of practice areas within the pharmacy as requested by supervisor.

Clinical Pharmacist, Cardiology – Transitions of Care

Administrative Assistant

• Coordination of day-to-day work activities of assigned administrative staff
• Oversight of department scheduling and related administrative processes
• Provides effective direction and guidance to administrative staff
• Conducts team meetings to review workload and assignments
• Coordinates staff and patient flow including greeting patients, handling incoming calls, patient registration, scheduling patients, collecting co-payments, billing, insurance verification, and referrals
• Maintains clinical, surgical and/or administrative calendar for assigned management
• May produce correspondence, memos and reports from dictation, drafts, models, etc.

Administrative Coordinator

• Provide services of both a technical and non-technical nature in the laboratory service areas.
• Perform routine and complex laboratory tests in all assigned departments of the clinical laboratory to provide physicians with rapid and accurate laboratory test results.
• May perform procedures across the major areas of the laboratory or concentrate in one area such as Blood Bank, Chemistry, Hematology, Immunology or Microbiology.
• Follow established procedures to perform all lab tests to obtain data for use in the diagnosis and treatment of disease.
• Provide guidance and consultation to Medical Laboratory Technicians in the interpretation of complex testing or unusual findings.
• Assess acceptability of specimens for analysis and maintain integrity of the specimens throughout the entire testing process.
• Perform set up on all laboratory equipment, instruments and apparatus required for specific laboratory testing.
• Perform routine cleaning and preventative maintenance to ensure continued functioning of equipment.
• Document all maintenance procedures performed in a timely and accurate manner.
• Operate all laboratory equipment per standard operating procedures to ensure accurate patient test results.
• Perform moderately complex troubleshooting, repair, and modification of a wide range of complex instrumentation in assigned laboratory areas.
• Perform calibration procedures on instrumentation per departmental procedures in an accurate and timely manner.
• Adhere to the established quality control policies and procedures in order to guarantee the reliability of data.
• Inform the appropriate supervisor or designee of unusual or unexpected test results after verification and accessing validity of the original test results.
• Recognize critical and/or life-threatening results and notify the appropriate clinical personnel per hospital policy.
• Resolve and document procedural problems encountered in the daily workload; notify the supervisor of unusual or recurring problems.
• Maintain all records and documentation needed to comply with TJC, CAP, AABB, Medicare, Medicaid, and hospital laboratory regulations.
• Orient and instruct new employees and students in clinical laboratory operations and procedures.
• May perform duties of charge technologist in the absence of the supervisor.
• May assist supervisor in preparation for Department and Laboratory wide inspections.
• Obtain and process specimens from patients as required using established techniques.
• Assist in the development of new medical laboratory procedures and techniques.
• Assist with maintaining sufficient inventory of material, supplies and equipment for performance of duties.
• Notify appropriate person when supply levels fall to reorder levels.

Medical Technologist, 36hr, Day

Events

• Provides clear, timely communication to the RN regarding observations and changes seen in patients
• Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee
• Participates in the development and maintenance of a safe environment
• Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment
• Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities
• Takes and records vital signs (temperature, pulse, respirations, blood pressure and pulse oximetry)
• Performs EKGs and Point of Care tests and bladder scanning as required

Patient Care Tech, Nursing Assistant

Therapist

• Works as part of a team to ensure optimal patient care.
• Reviews patients electronic medical record for appropriate history, reason for admission, pertinent laboratory/radiological data, current orders.
• Administers aerosolized medications.
• Draws and analyzes Arterial Blood Gases. Reports Critical Values per hospital policy.
• Consults with physician staff concerning the most efficacious forms of therapy and makes recommendations to enhance patient care (such as type, method, duration of therapy, suggested medications/dosages) compatible with physician orders and communicates these effectively with appropriate members of the healthcare team.
• Monitors patient’s physiological responses to therapy (such as vital signs, arterial blood gases), and consults with physician if adverse reactions occur.
• Provides emergency care including assisting with intubation, Rapid Response Team, High Risk Delivery and Code Team.
• Inspects, tests, cleans, and maintains respiratory therapy equipment as per department policy.
• Demonstrates and instructs respiratory care procedures to new staff, other healthcare personnel, patients, and patient’s families.
• Provides clinical and general guidance to new, agency, per-diem, and student therapy personnel.
• Provides direct supervision for respiratory therapy students.
• Sets up and operates devices such as basic oxygen therapy, mechanical ventilators, CPAP/Bi-level support, NIPPV, high flow oxygen therapy in accordance with department policy and procedures.
• Maintains all necessary patient and department records on the electronic medical record and medical administration record. Follows hospital policy/procedure regarding patient medication administration.
• Participates in departmental quality assurance programs.
• Maintains up-to-date knowledge of current techniques, developments, and issues in respiratory care through attendance at educational meetings, lectures, and conferences.
• Provides verbal reports including diagnosis, significant past medical history, reason(s) for admission, treatment goals and plans, patient’s response to treatment, and suggestions to optimize patient’s treatment plan.
• Sets up and operates devices such as a body plethysmograph in accordance with department policy and procedures.

Respiratory Therapist, Nights

Executive Assistant

• Performs advanced level secretarial and administrative support skills to assist the head of a division or corporate function
• Relieves executives of details and administrative duties
• Produces correspondence, memos and reports from dictation, drafts, models, etc.
• Coordinates large, complex internal and external meetings
• Provides information and assistance to a variety of high level internal and external contacts
• Processes standard and non-standard business office administrative paperwork
• Sets up and maintains confidential, sensitive files and records for multiple functions
• Participates in performance improvement initiatives

Executive Admin, Secretary – Psych

• Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge
• Performs patient assessment/reassessment according to standard procedure
• Develops and coordinates individual plan of care including discharge planning
• Directs, supervises, coordinates and evaluates nursing care within assigned clinical setting
• Delegates appropriately to others in accordance with job description and competency level
• Documents patient care according to standard procedure
• Develops, implements/coordinates and documents Education Plan for patient/family/ significant other
• Ensures quality and continuity of care through collaboration with other health care providers
• Administers medications, performs treatments, therapies, and operates equipment according to policy and procedure
• Assists physician with treatment and procedures and special tests as required or directed
• Participates in and supports Nursing Governance activities
• Assumes responsibility for professional growth
• Assists in education and development of staff
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations

Registered Nurse, Emergency Room

• Collects blood specimens by venipuncture and capillary from patients
• Performs venipuncture and capillary phlebotomy procedures on patients using appropriate specimen collection equipment and techniques
• Review requisition and orders from physicians to ensure appropriate tests are drawn and tests meet guidelines for Medical Necessity
• Processes specimens including centrifugation, pour-off, aliquoting, labeling, and packaging

Phlebotomist

• Collects blood specimens by venipuncture and capillary from patients
• Performs EKG, pulse oximetry, and point-of-care testing on inpatients and outpatients as required
• Processes specimens including centrifugation, pour-off, aliquoting, labeling, and packaging
• Maintains accurate records of processes performed, using manual and computer-based systems

Phlebotomist, Inpatient Lab

• Interviews prospective candidates for positions in the laboratory and makes recommendations to Manager
• Evaluates new hires' performance and conducts performance reviews on employees assigned
• Schedules employees for various lab benches and shifts
• Reviews all work performed in area to ensure completeness and quality and takes corrective action as necessary
• Discusses performance issues with employees and recommends disciplinary action to Manager
• Follows established protocols to perform all kinds of tests, including the most complex for an assigned area
• Provides guidance and consultation to Medical Technologist I’s and Medical Lab Technicians in the interpretation of highly complex or unusual test results
• Interprets and correlates clinical test results with patient history, diagnosis, and clinical condition
• Troubleshoots testing process discrepancies
• Develops new test and quality procedures for assigned area
• Ensures that test results meet requirements of the laboratory quality control program
• Ensures preventative maintenance for equipment in assigned area
• Performs complex troubleshooting, repair, and modification of a wide range of complex equipment and instrumentation
• Instructs technicians and technologists in the set-up and operation of new equipment and procedures
• Ensures compliance with all laboratory quality and safety policies
• Instructs students in clinical laboratory operations and procedures
• Maintains accurate records of tests performed, using computer-based systems

Lead Medical Technologist

Support Engineer

• Receives specimens from couriers and checks manifests to verify appropriate count.
• Logs and assigns accession numbers to specimens and requisitions received.
• Sorts and triages requisitions and specimens to appropriate workstation; completes and files manifests.
• Answers telephones and communicates pertinent information.
• Send specimens and carriers to various sites using pneumatic tube or dumbwaiter.
• Performs minor troubleshooting of pneumatic tube through computer.
• Processes specimens including centrifugation, pour-off, aliquoting, and labeling.
• Registers short form outreach specimens received from clients.
• Performs a variety of routine duties to assist in laboratory processes, such as: Preparing reagents and stains, preparing slides and specimens, drawing blood, autoclaving and washing of glass wear, disposal of biohazardous waste, collecting occasional specimens from outreach patients at Biotech I.
• Performs assigned duties to assist in ensuring, an adequate inventory of supplies for assigned area.
• Monitors inventory levels and stores equipment and supplies in a neat and orderly manner.
• Maintains accurate records of processes performed, using manual and computer-based systems.
• Logs in error book specimens that are received without proper tubes or requisitions.
• Complies with all laboratory quality, health and safety policies, regulations and requirements and with established departmental policies, procedures and objectives.