UMass Memorial Health

Events

• Follows all Quality Control policies and procedures for compliance with departmental, local, state and federal regulations.
• Uses radiation safety measures and protection devices to comply with government regulations, hospital policy, and to ensure safety of patients and staff.
• Greets patients politely and efficiently.
• Takes thorough and accurate patient medical histories.
• Clearly explains procedures to patients in English and observes patients to ensure safety and comfort during scan.
• Seeks out interpreter services if needed.
• Sets up examination rooms, ensuring that all necessary equipment and supplies are available and functioning.
• Prepares and administers oral or injected contrast media to patients as required.
• Positions and immobilizes patient on examining table and ensures that a quality diagnostic image is produced.
• Follows sterile techniques according to hospital policy.
• Operates or positions imaging equipment and adjusts controls to set exposure time and distance, according to specification of examination.
• Monitors patients' conditions and reactions, reporting abnormal signs to physician.
• Reviews and evaluates images or computer generated information to determine if images are satisfactory for diagnostic purposes.
• Dates, labels and marks images according to hospital policy.
• Records, processes and maintains patient data, documents and treatment records, and sends to PACS.
• Collaborates with other medical team and administrative staff members, such as physicians and nurses to conduct special procedures or complete administrative duties.
• Informs supervisor of equipment problems or supply needs.
• Performs all duties with strict adherence to and compliance with government regulations, hospital policies and procedures, and safety guidelines.
• Works with students and follows all guidelines and policies associated with students.
• Meets established productivity standards.
• Facilitates and promotes the sharing of knowledge and content throughout departments.
• Takes responsibility for ensuring that all work outcomes satisfy the UMass Memorial Health System True North.
• The individual must support the mission, vision, and goals of HealthAlliance-Clinton Hospital and serve as a role model for CARES values.
• Adheres to change control processes.
• Participates in cross training to optimize department resources.
• Demonstrates excellent attendance and actively participates in a variety of meetings and training sessions as required.
• Demonstrates a friendly, responsive, service-minded attitude to all internal and external customers.
• Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.
• Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards and dress code.
• Complies with established environment of care/safety policies and procedures and all health and safety requirements.
• Maintains and fosters an organized, clean and safe work environment.
• Contributes to the development and application of process improvements.
• Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.
• Attends staff meetings and in-service programs as required or directed. Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to e mails on a regular basis.
• Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.
• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Performs other similar and related duties as required or directed. All responsibilities are essential job functions.

Cardiac, Ultrasound, EEG, Radiation, Echo, IR, Mammography, Radiologic Technologists

Therapist

• Works as part of a team to ensure optimal patient care.
• Reviews patients electronic medical record for appropriate history, reason for admission, pertinent laboratory/radiological data, current orders.
• Administers aerosolized medications.
• Draws and analyzes Arterial Blood Gases. Reports Critical Values per hospital policy.
• Consults with physician staff concerning the most efficacious forms of therapy and makes recommendations to enhance patient care (such as type, method, duration of therapy, suggested medications/dosages) compatible with physician orders and communicates these effectively with appropriate members of the healthcare team.
• Monitors patient’s physiological responses to therapy (such as vital signs, arterial blood gases), and consults with physician if adverse reactions occur.
• Provides emergency care including assisting with intubation, Rapid Response Team, High Risk Delivery and Code Team.
• Inspects, tests, cleans, and maintains respiratory therapy equipment as per department policy.
• Demonstrates and instructs respiratory care procedures to new staff, other healthcare personnel, patients, and patient’s families.
• Provides clinical and general guidance to new, agency, per-diem, and student therapy personnel.
• Provides direct supervision for respiratory therapy students.
• Sets up and operates devices such as basic oxygen therapy, mechanical ventilators, CPAP/Bi-level support, NIPPV, high flow oxygen therapy in accordance with department policy and procedures.
• Maintains all necessary patient and department records on the electronic medical record and medical administration record. Follows hospital policy/procedure regarding patient medication administration.
• Participates in departmental quality assurance programs.
• Maintains up-to-date knowledge of current techniques, developments, and issues in respiratory care through attendance at educational meetings, lectures, and conferences.
• Provides verbal reports including diagnosis, significant past medical history, reason(s) for admission, treatment goals and plans, patient’s response to treatment, and suggestions to optimize patient’s treatment plan.
• Sets up and operates devices such as a body plethysmograph in accordance with department policy and procedures.

Respiratory Therapist – Per Diem

Medical Billing and Coding

• Interpreting medical record data to process physician and/or facility charges
• Assigning appropriate ICD-CM and CPT codes
• Assisting in resolving incomplete and missing chart documentation
• Abstracting and entering codes into the hospital’s database
• Participating in quality assurance reviews

Coding Specialist II

Human Resources

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
• Receives and directs phone calls.
• Connects the patient’s call to the provider or responds to the patient and takes messages as directed.
• Schedules urgent care appointments as needed and directed by clinicians.
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.
• Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.
• Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed.
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
• Complies with referral management regulations.
• Verifies eligibility for procedures or tests from various health care institutions.
• Follows up to correct discrepancies.
• May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.
• Preps the patient’s information for clinicians for scheduled patient visits as needed.
• Scrubs Patient Encounter information and submits electronically.
• Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management.
• Maintains accurate and timely records, logs, charges, files, and other related information as required.
• Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff.
• May prepare special reports or spreadsheets for clinicians as requested.
• Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits.
• Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation.
• Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations.

HR Mammography ASR

• Utilizes the Nursing Process for the delivery and management of patient’s care from Admission to Discharge, appropriate to the developmental age of the patient population.
• Performs patient assessment/reassessment according to standard procedure.
• Develops and coordinates individual plan of care including discharge planning.
• Directs, supervises, coordinates and evaluate nursing care within assigned clinical setting.
• Delegates appropriately to others in accordance with job description and competency level.
• Documents patient care according to standard procedure.
• Develops, implements/coordinates and documents Education Plan for patient/family/ significant other.
• Ensures quality and continuity of care through collaboration with other health care providers.
• Administers medications, performs treatments, therapies and operates equipment according to policy and procedure. Assists physician with treatment and procedures and special tests as required or directed.
• Participates in and supports Nursing Governance activities.
• Assumes responsibility for professional growth. Assists in education and development of staff.
• Participates in performance improvement initiatives and demonstrate the use of quality improvement in daily operations.

RN Float Pool – Nights

• Interprets clinical and diagnostic documentation for outpatient care
• Assigns appropriate ICD-CM and CPT codes
• Verifies documentation substantiating codes assigned
• Assists in resolving incomplete/missing chart documentation
• Participates in continuous coding audit and performance management program
• Maintains coding accuracy rate of not less than 95%
• Attends required training classes annually
• Communicates with management about backlog situations and necessary documents
• Alerts management to coding irregularities and trends

Coder-Outpatient II

• This position has the administrative responsibility for the overall coordination of nursing services during an assigned off-shift
• Responsible for ensuring the most efficient coordination patient placement and efficient patient flow
• Perform rounds throughout the shift to assure efficient patient flow and high quality, safe patient care
• Addresses and resolves urgent concerns, patient and family complaints occurring during the shift
• Assures that proper staffing is in place
• Provides advice and counsel to nursing staff for emergencies and in medical management
• Coordinates the smooth transition of operations upon shift changes.

Nursing Supervisor

• Serves as the administrative authority responsible for the provision of quality nursing care and the smooth function of all nursing units on an assigned shift
• Directs all bed management/flow activities
• Responsible for leading the bed management and appropriate, efficient bed placement
• Actively manages patient flow to ensure reduced boarding time in ED
• Responsible for monitoring the quality of nursing services
• Performs rounds throughout the shift to assure efficient patient flow and high quality, safe patient care
• Addresses and resolves urgent concerns, patient and family complaints occurring during the shift; and notifies the appropriate Nurse Manager as necessary
• Coordinates the smooth transition of operations upon shift changes
• Assures that proper staffing is in place
• Provides advice and counsel to nursing staff for emergencies and in medical management, crisis and behavior management techniques
• Leads appropriate action in response to emergency situations

Nursing Supervisor, 24hr, 7p-7a

• Provides comprehensive medication management services that integrate clinical services, order management, patient/staff education and research.
• Responsible for improving the patient’s experience, safety, and achieving positive clinical and financial outcomes.
• Review patient medication history, educate patients on drug therapy, establish desired outcomes, develop/modify therapeutic plans, determine alternatives for achieving outcomes, develop drug monitoring plans, monitor patient outcomes, document medication related issues in electronic health record, interpret laboratory data, review patient medication profiles, monitor pharmacokinetics of drug therapy, monitoring for potential adverse drug – drug, drug-lab, drug-disease state, and drug - food interactions.
• Maintains and updates a patient profile with demographics (e.g. height and weight), diagnosis, allergies, and current medications.
• Monitors drug therapy to evaluate appropriateness of use, dose, dosage form, regimen, route, therapeutic duplication, and drug interaction.
• Provides drug information to health care professionals and to patients.
• Documents clinical interventions.
• Counsels patients on discharge medications as appropriate.
• Performs clinical review and verification of medication orders.
• Performs medication order entry when needed.
• Discusses medication order clarifications with the prescriber, documents interventions, and communicates medication order changes as needed.
• Facilitates medication discharge planning and smooth transition to alternate sites of care and access to an ambulatory pharmacy.
• Ensures the timely and accurate dispensing of medications from the pharmacy area.
• Cross-covers in a variety of practice areas within the pharmacy as requested by supervisor.