Ambulatory Service Representative, Surgical Vascular Lab

UMass Memorial Health

Ambulatory Service Representative managing patient appointments, medical procedures, and administrative duties. Requires 3 years of related experience and performs various patient needs assessments.

Posted 7/23/2026full-timeWorcester • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, financial counseling, and medical terminology while maintaining professional behavior and excellent communication skills in a fast-paced healthcare environment.

Highest-signal resume keywords

Patient SchedulingFinancial CounselingMedical TerminologyEPIC ExperienceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative DutiesPatient Care AssessmentInsurance VerificationConsent AuthorizationCo-Payment Collection

Soft Skills

Professional BehaviorHuman Relations SkillsMultifunctional AbilityStress Management

Tools & Technologies

Specialized Applications SoftwareComputer Systems

Industry Keywords

Ambulatory CareInpatient EnvironmentBusiness Office Procedures

About the role

Key responsibilities & impact

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting.
Assesses patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
Alerts providers to emergent patient care needs.
Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
Confirms and verifies patient demographic and insurance information.
May collect co-payments from patients upon arrival.
Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.

Requirements

What you’ll need

3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
Requires the ability to use specialized applications software and computer systems.
Necessitates individuals who are multifunctional and able to work under stressful situations.
Exemplifies, professional behavior and excellent communication and human relations skills.
Preferred: Knowledge of business office procedures and medical terminology/procedures preferred.
Experience working in the inpatient environment is a plus.
Experience with scheduling in EPIC is a plus.

Benefits

Comp & perks

This position may have a signing bonus available