Patient Access Associate

Ensemble Health Partners

Patient Access Specialist admitting patients and managing registration at Ensemble, a healthcare revenue-cycle management provider. Verifying insurance, collecting payments, and supporting accurate hospital billing.

Posted 8/10/2026full-timePortsmouth • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and regulatory compliance while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient financial information effectively.

Highest-signal resume keywords

Customer Service ExperienceCRCR CertificationInsurance VerificationRegulatory CompliancePoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentMedical Necessity ChecksQuality AuditingAccount AuditsPatient Pre-RegistrationDemographic Information CollectionPayment Plan ExplanationConsent Form DocumentationInsurance Eligibility ReviewABN Software Screening

Soft Skills

Inquisitive NatureOpen to Innovation

Tools & Technologies

Overlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AccessComplianceInsurance VerificationPoint-of-Service GoalsPatient Education

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Utilize an overlay tool and provide customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to ensure account corrections
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service collections and past-due balances, including explaining payment plan options
Explain consent forms, obtain required signatures, and document witnesses
Distribute and explain patient education and regulatory forms
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen Medicare medical necessity using ABN software and distribute ABNs as appropriate
Distribute and document designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and open to innovation, including AI
High School Diploma/GED required
CRCR certification required within 9 months of hire (company paid)
Ability to work onsite at Bon Secours - Maryview Medical Center in Portsmouth, VA
Ability to meet regulatory compliance, patient access, insurance verification, and point-of-service collection requirements

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Career advancement opportunities