Authorization Associate, Patient Access

Baptist Health

Authorization Associate validating insurance approvals for Baptist Health’s South Florida healthcare system. Processing referrals and notifications while coordinating patient access in a high-volume call center.

Posted 8/13/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in obtaining and validating authorizations and referrals using CPT and ICD-10 codes while ensuring compliance with regulatory guidelines such as HIPAA and EMTALA. Provides compassionate customer service in a fast-paced call center environment, effectively coordinating patient flow and addressing inquiries.

Highest-signal resume keywords

Authorization ValidationCPT and ICD-10 CodingCustomer ServiceKnowledge of HIPAA and EMTALABilingual English and Spanish/Creole

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Authorization ProcessingMedical TerminologyBasic Mathematical CalculationsDetail OrientationTyping Skills

Soft Skills

Compassionate CommunicationTeam PlayerInterpersonal SkillsOrganizational Skills

Tools & Technologies

Microsoft OfficeEMR Applications

Certifications & Qualifications

Patient Access Training Course

Industry Keywords

Insurance RequirementsBHSF Revenue Cycle OperationsMedicare Coverage StructureFinancial Assistance Options

About the role

Key responsibilities & impact

Request, follow up on, obtain, and validate authorizations, referrals, and notifications with appropriate CPT and ICD-10 codes within required timelines
Work in a call center environment and meet individual quality metrics
Coordinate patient flow and process requests in a timely manner
Maintain knowledge and deploy department, physician practice, and hospital practices to address patient questions and concerns
Maintain knowledge of insurance requirements, BHSF pricing, financial assistance options, and BHSF Revenue Cycle operations
Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members

Requirements

What you’ll need

High school diploma, certificate, GED, training, or experience
Minimum of 1 year experience validating or obtaining authorizations with insurance payers
Complete and pass the Patient Access training course
Ability to work in a high-volume, fast-paced work environment
Ability to perform basic mathematical calculations
Detail-oriented and organized
Team player with compassionate customer service and interpersonal communication skills
Knowledge of medical and insurance terminology desired
Experience with computer applications, including Microsoft Office and EMR applications
Accurate typing skills
Knowledge of regulatory guidelines including HIPAA, AHCA, and EMTALA
Knowledge of Medicare coverage structure, including medical necessity compliance guidelines
Bilingual English and Spanish/Creole preferred

Benefits

Comp & perks

Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources that go beyond traditional benefits
A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement