Operations

• Prepare for and coordinate review cycles by assembling documents, building reviewer lists, sending instructions and deadlines, and keeping things on track with scheduled follow-ups.
• Keep operational data clean and current by organizing reports and maintaining registration-related lists, including priority registration and waitlist materials.
• Gain real hands-on experience in data management by running reports, updating large data sets, and working directly in CRM tools like CVENT and AirTable.
• Support testing logistics from start to finish by building feedback spreadsheets, distributing instructions to reviewers, and seeing feedback through to implementation.
• Support registration readiness by working with different teams throughout IC planning, jumping in wherever extra hands are needed.
• Collaborate directly with teams across the organization to complete tasks that support IC’s success.
• Support in other data cleanup projects as needed.

International Convention Operations Intern

• Lead a global team united by a mission to improve customer experience through operational excellence
• Transform global support infrastructure into an AI-accelerated, outcome-based engine
• Balance reliability of support engine with automated, predictive systems
• Empower managers to take on more responsibility
• Work cross-functionally with Support, Sales, Product, and Engineering to address inefficiencies

Director of Global Support Operations

• Support the day-to-day operational activities of the BSI Operations team across U.S. Fixed Income products and settlement platforms.
• Perform pre-matching and validation of trades to ensure timely and accurate settlement.
• Monitor and follow up on settlement activity across U.S. markets and platforms, resolving issues proactively to minimize settlement risk.
• Manage urgent operational inquiries from clients, counterparties, and Front Office teams in a timely and professional manner.
• Investigate, analyze, and resolve settlement exceptions and reconciliation breaks to maintain the integrity and accuracy of operational records.
• Partner with liquidity and treasury teams to ensure the successful and accurate close of business each day.
• Ensure strict adherence to internal procedures, regulatory requirements, and market rules.
• Participate in strategic transformation and process improvement initiatives aimed at enhancing operational efficiency, regulatory compliance, and product delivery capabilities.
• Contribute to the definition and implementation of future operational models to support business growth and evolving market demands.

Senior Operations Manager

• Lead the end-to-end operational definition for the launch of new Fixed Income products in the U.S.
• Focus on trade booking processes, trade settlement, custodian account management, collateral management, collateral exchange, intraday liquidity management, corporate actions processing
• Act as a subject matter expert to redesign and optimize existing post-trade flows
• Perform specialized daily operational tasks in coordination with Spain and Mexico teams
• Serve as the key technical liaison between Front Office, Technology, and Global Operations

US Fixed Income Operations Specialist

• Manage end-to-end digital solution processes, standardizing regional job tracking, mastering complex billing frameworks, and collaborating with global production teams to maximize processing efficiency
• Partner closely with internal execution teams, external clients, and executive leadership (up to VP level) to secure project resources, deliver comprehensive training programs, and resolve high-level portfolio risks
• Maintain strict compliance with organizational standards, Statement of Work (SOW) guidelines, and business continuity/disaster recovery plans across all local and remote operating environments
• Travel extensively to multiple sites to lead short-term project deployments and optimize workflows.

Operations Field Support Manager

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Build and Own the Product Knowledge Base: Design the retrieval architecture, automate and curate content.
• Elevate Documentation Operations: Own release notes, help content, and maintain high-quality documentation.
• Treat Docs as Code: Implement versioning and automation in documentation processes.
• Serve Product Marketing and GTM: Run discovery sessions and maintain integration surfaces with existing connectors.

Product Knowledge Operations Manager

• Complete daily brokerage operations exception reports including unreconciled activity, margin, corporate actions, etc.
• Conduct quality control reviews and regulatory document delivery reconciliation
• Perform cashiering duties including verification of incoming wires, checks, ACHs and process withdrawal requests
• Provide ongoing account maintenance and review of new and existing account activity for risk mitigation related to AML
• Collaborate cross-functionally with other teams at the company, specifically creating strong relationships with engineers
• Certain in office tasks as the business requires

Brokerage Operations Specialist

• Responsible for all work with assigned customers from outage bid preparation through contract closeout
• Work with commercial team to review/understand contractual terms & conditions
• Coordinate all services provided by other MD&A divisions for assigned customers
• Work closely with the on-site project team to insure quality, safety, meet financial performance and assure customers expectations are exceeded.
• Coordinate with labor providers to ensure proper staffing of projects
• Work with various subcontractors to ensure scope, price and execution of work is in accordance with customer scope
• Manage extra work authorizations
• Manage field service personnel
• Manage overall project schedule from proposal phase through execution of work
• Drive productivity and efficiency to assure project goals are met
• Primary contact for all assigned customers

Operations Manager – Industrial Steam Turbine

• Leads the day-to-day operations of deposit and digital banking functions
• Ensures efficient, accurate, and compliant service delivery
• Supports and develops a high-performing team
• Drives resolution of operational and customer issues
• Partners across teams and vendors to maintain strong system performance
• Plays a key role in risk management, audit support, and upholding the Bank’s commitment to quality, accountability, and exceptional service
• Assists and provides supervisory guidance regarding the daily operation of the department
• Assists in the completion of the daily processes
• Responsible for the training, organizing and developing of the Operations staff
• Ensures daily operations run efficiently
• Serves as a role model by consistently delivering professional service to internal and external customers
• Supports management requests on all levels
• Assists Operations personnel and other Bank employees with various customer issues
• Takes ownership of problem resolution including identifying the issue, resolving and following up with customer to ensure satisfaction
• Assists in the coordination and support of audits and examinations
• Monitors product vendor communications on enhancements, scheduled maintenance, added features and functionality
• Responsible to work with core vendors to resolve issues as they arise
• Creates, updates and ensures the department procedures adhere to Bank Policy and all Federal and State laws
• Manages risk by ensuring compliance with policies, procedures and regulations and conducting initial and ongoing risk assessments
• Follows security policies and procedures to prevent Bank and customer losses
• Conducts an annual performance review for Operations staff

Deposit Operations Manager

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions.
• Accurately confirm job milestones are completed correctly and on time.
• Following all process and communication standards within multiple platforms.
• Ability to professionally relay delays, issues, and updates with customers through verbal and written communication.

Operations Specialist I, Lifesciences

• Partner with the SVP, Digital Transformation to manage and execute enterprise digital transformation initiatives across multiple business units
• Develop, maintain, and oversee SOX-compliant documentation, process controls, and governance standards for Digital Transformation initiatives and operational processes
• Monitor project status, timelines, dependencies, risks, and deliverables, ensuring initiatives remain aligned with strategic priorities and regulatory expectations preferred
• Apply a risk-based approach to project oversight, reporting, and operational processes, identifying and escalating potential gaps or issues as appropriate
• Serve as the primary liaison between the Digital Transformation Group and business units to ensure alignment, communication, and effective execution of priorities
• Collaborate cross-functionally to evaluate current processes, identify operational inefficiencies, and recommend scalable improvements preferred
• Develop executive-level dashboards, reporting, and analytics to support departmental, executive, and Board-level decision-making
• Support the organization’s transition from Tableau to Power BI, including report migration, optimization, and reporting enhancement initiatives
• Identify opportunities to enhance reporting transparency, business intelligence, and analytical capabilities to better support strategic initiatives and performance measurement
• Work closely with reporting and data environments to support enterprise analytics and reporting needs preferred
• Contribute to initiatives involving AI, automation, and advanced analytics tools to improve operational efficiency and business insights
• Drive accountability across initiatives by coordinating stakeholders, tracking progress, and ensuring timely follow-through on deliverables
• Manage multiple priorities effectively while maintaining exceptional attention to detail, organization, and quality standards
• Adapt quickly to changing priorities and evolving business and regulatory requirements

VP, Digital Transformation Operations

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support
• Maintain project management tools and ensure tasks are assigned, tracked, and closed
• Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items
• Identify process inefficiencies and help implement improvements
• Manage internal documentation — SOPs, templates, and company wikis
• Handle vendor and contractor onboarding and offboarding logistics
• Support leadership with reporting, scheduling, and operational tasks

Operations Coordinator

• The Director of Trade Operations reports to the Vice President of Trade Relations and is responsible for supporting all trade operation activities.
• Responsible for directing customer order flow, performing inventory analytics, and providing customer service support to wholesalers.
• Responsible for working with multiple vendors and assessing data to inform organization of trade-related activities and provide actionable updates to senior management.
• Collaborate on industry communication, customer interaction, and forecasting, and will also collaborate with the Sales, Market Access and IDN account teams to provide the support needed for commercial operations.
• Develop and communicate distribution-related analytics and reporting to ensure accurate information and timeliness.
• Analyze customer dynamics and communicate findings.

Director, Trade Operations

• Support a community-based energy-efficiency program
• Serve as a key point of contact for community-based organizations
• Provide guidance on residential energy efficiency program requirements
• Support clear, consistent communication across teams
• Focus on proactive partner engagement, issue resolution, and delivering a positive partner and customer experience
• Document partner interactions, decisions, and guidance to ensure transparency and continuity across teams

Operations Specialist

• Support production infrastructure powering critical banking operations across enterprise platforms and systems
• Utilize AI-powered operational assistants to troubleshoot incidents, access platform knowledge, and execute operational procedures
• Monitor system health, performance, availability, and reliability across both legacy and distributed technology environments
• Investigate incidents, perform root cause analysis, and drive timely resolution of production issues
• Participate in change management, release management, disaster recovery, and business continuity activities
• Collaborate with infrastructure, application, cybersecurity, risk, and business teams to ensure service availability and stability
• Identify and implement opportunities for automation, operational improvements, and increased platform efficiency
• Contribute to operational excellence initiatives and the evolution of AI-augmented operations practices.

VibeOps Engineer

• Provide day-to-day IT support for staff and residents
• Manage a team of student desktop support technicians, ensuring timely resolution of support tickets, quality customer service, and consistent communication with end users
• Assist with the division’s IT lifecycle planning, including equipment audits and replacement schedules
• Coordinate IT projects for desktop support staff
• Collaborate with external vendors and campus partners
• Serve as the primary point of contact for departmental IT needs and escalate issues when necessary
• Build strong working relationships with staff and residents to better understand their technology requirements and ensure positive support experience
• Maintain collegial, harmonious working relationships with others

IT Operations Support Coordinator

• Develop and maintain relationships with insurance companies
• Collect payment from insurance companies on outstanding patient balances
• Research and resolve problem accounts as needed
• Maximize collections to achieve collection performance goals
• Identify trends and perform root cause analysis on unpaid and underpaid claims
• Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

Revenue Specialist III

• Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language
• Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams
• Analyze root causes of delays or denials using tools such as the A3 worksheet format
• Assess complex situations and communicate effectively to leadership using the SBAR (Situation, Background, Assessment, Recommendation) format
• Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems)
• Provide data for weekly reports, including task categories, email volume, out of SLA task assistance and escalation tracking
• Maintain an average Quality Assurance (QA) score at or above 95% for critical errors
• Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing.
• Collaborate with internal " Partners" to proactively resolve account issues
• Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Specialist II, Contract Operations

• Oversee and evaluate operational performance to ensure efficiency, accuracy, and compliance with company standards
• Train, coach, and mentor operations personnel and leadership
• Lead implementation of new technologies, processes, and operational initiatives
• Conduct quality audits and ensure corrective actions are implemented
• Manage and review all key performance indicators (KPIs)
• Lead KPI review meetings and communicate performance trends and gaps
• Drive continuous improvement initiatives across operations
• Support new operation start-ups, including project management of implementation plans
• Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
• Handle sensitive information with discretion and integrity

See all jobs on JobTailor