Operations

• Ensure the proper and timely movement of domestic freight and information
• Provide exceptional customer service within the Transcon department
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into the operating system
• Track and trace Transcon files as required
• Use Workflows on a daily basis
• Ensure timely and accurate billing
• Maintain strong relationships with service providers
• Ensure compliance with internal policies, Operational Process Standards (OPS), external government regulations, and customer policies/requirements
• Understand department process flow and identify areas for improved efficiency
• Ensure customers' standard operating procedures are followed and updated
• Meet KPI standards according to company procedures
• Work Monday-Friday, 10AM-7PM
• Report to the Supervisor and Manager

Domestic Logistics Operations Agent managing freight at Expeditors, a global logistics company

Domestic Logistics Operations Agent

Domestic Logistics Operations Agent managing domestic freight, billing, and compliance at Expeditors, a global logistics company. Providing customer service and tracking shipments in Hawthorne.

• Enter participant and client data into internal systems with 98% accuracy, adhering to established service level agreements and internal standards
• Prepare, process, and maintain existing and new client and participant records using internal systems and tools
• Ensure data integrity across A.E. Perkins products and services
• Research and resolve data entry and processing errors within 24 hours
• Build and maintain positive working relationships with internal teams, addressing inquiries and resolving issues
• Perform monthly reconciliation of participant and client data files when requested as an audit
• Identify and correct discrepancies within reporting deadlines
• Manage multiple tasks and deadlines efficiently, prioritizing work to meet organizational goals
• Perform other duties as assigned to support overall team operations

Operations Processor maintaining accurate participant and client records for A.E. Perkins

Operations Processor

Operations Processor entering and reconciling participant and client data for A.E. Perkins. Resolving discrepancies and maintaining accurate operational records.

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate with leadership, team members and other departments
• Implement continuous improvement action plans
• Maintain a clean environment
• Oversee day-to-day warehouse operations on the 2nd shift, Monday–Friday, 4:00pm–12:00am

Warehouse operations supervisor managing second-shift teams for GXO supply-chain solutions

Data Center Operations Supervisor – 2nd Shift

Warehouse operations supervisor leading second-shift teams at GXO, a global supply-chain solutions provider.
Managing schedules, quality, coaching, and continuous improvement across warehouse operations.

• Own the performance of Zipdev's recruiting and sourcing organization
• Manage recruiting performance metrics including time to first qualified candidate, time to fill, starts and placements, recruiter and sourcer productivity, interview-to-hire ratios, submission quality, aging requisitions, candidate pipeline health, quality of hire, recruiting capacity, and forecasting
• Diagnose difficult searches and coach the team on sourcing strategy, candidate assessment, interviewing, client calibration, candidate presentation, offer negotiation and closing, market intelligence, and recruiter training and development
• Own the performance and development of the Talent Success function
• Ensure Zipdev talent remains successful after placement through retention, engagement, risk identification, performance escalations, and monitoring retention trends
• Serve as the senior escalation point for difficult searches, market conditions, compensation, candidate availability, search strategy, performance concerns, and talent retention
• Evaluate and improve ATS optimization, AI recruiting tools, sourcing technology, assessments, automation, dashboards, reporting, recruiting analytics, AI agents, workflows, and processes
• Build a high-performance, high-accountability culture across Recruiting, Sourcing, and Talent Success
• Coach and develop recruiters and sourcers, identify skill gaps, create training, establish performance expectations, develop future leaders, run 1:1s and team meetings, address underperformance, recognize high performers, create clarity, and make decisions

Director leading Zipdev’s remote recruiting, talent success, and staffing operations across Latin America

Director of Talent Operations

Director leading Zipdev’s remote recruiting and Talent Success organization. Improving staffing delivery, retention, technology, and recruiter performance across Latin America.

• Lead annual, quarterly, and in-quarter sales-planning cycles
• Translate company objectives into actionable plans, targets, and operating priorities
• Build scenario-based models assessing growth opportunities, resourcing, capacity, productivity, and plan attainment
• Establish planning standards, governance, timelines, and documentation
• Prepare executive-ready recommendations for planning reviews and leadership decisions
• Define and monitor pipeline-health metrics, including coverage, creation, progression, conversion, velocity, ageing, and forecast risk
• Identify pipeline gaps, performance trends, and execution risks by segment, region, product, channel, and sales stage
• Translate insights into actions and recovery plans
• Drive Geo engagement in sales planning and pipeline-performance reviews
• Design and optimize account, territory, and resource-coverage models
• Advise senior Sales leaders and coordinate across Sales, Finance, Marketing, Revenue Operations, and regional teams

HPE sales strategy leader optimizing cloud-operations planning, pipeline performance, and coverage models

Hybrid Cloud Ops Sales Strategy, Planning

HPE sales strategy leader driving cloud-operations planning, pipeline performance, and coverage models. Advising senior Sales leadership through data-driven cross-functional planning.

• Lead annual, quarterly, and in-quarter sales-planning cycles
• Translate company objectives into actionable plans, targets, and operating priorities
• Develop scenario-based models assessing growth opportunities, resourcing, capacity, productivity, and plan attainment
• Establish planning standards, governance, timelines, and documentation
• Prepare executive-ready recommendations for planning reviews and leadership decisions
• Define and monitor pipeline-health metrics including coverage, creation, progression, conversion, velocity, ageing, and forecast risk
• Identify pipeline gaps, performance trends, and execution risks across segments, regions, products, channels, and sales stages
• Translate insights into clear actions and recovery plans
• Drive Geo engagement in sales planning and pipeline-performance reviews
• Design and optimize account, territory, and resource-coverage models
• Advise senior Sales leaders and coordinate across Sales, Finance, Marketing, Revenue Operations, and regional teams

HPE sales strategy leader optimizing cloud operations planning and pipeline performance

Hybrid Cloud Ops Sales Strategy – Planning

HPE sales strategy leader driving cloud operations planning, pipeline analytics, and coverage models. Advising senior Sales leaders across global cross-functional teams.

• Own the operational performance of an assigned territory
• Build strong relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross-functionally to resolve issues and continuously improve operations

Operations Manager driving territory performance for OpenWorks facilities services company

Operations Manager

Operations Manager driving customer retention, provider performance, and territory growth. Supporting OpenWorks’ national facilities services operations remotely across Illinois.

• Own the operational performance of an assigned territory
• Build relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross-functionally to resolve issues and continuously improve operations

Operations Manager overseeing facilities-service delivery, provider performance, and customer growth in Minnesota

Operations Manager overseeing OpenWorks’ facilities-service territory in Minnesota. Driving provider performance, customer retention, operational improvements, and territory growth.

• Own and deliver the AI roadmap for JOLT’s Global Operations across predictive maintenance, CX automation, and real-time network monitoring
• Define, prioritise, and ship AI and automation features
• Translate operational pain points from local Operations Managers into scalable digital product solutions
• Embed agentic AI workflows across Operations, shifting from reactive to preventative operations
• Own and lead Global Supply Chain and Customer Experience, including strategy, team leadership, KPIs, and continuous improvement
• Lead charging, screen equipment, and spare part planning, ordering, storage, and transport
• Lead driver support through digital and contact centre channels
• Drive operational excellence and best practices across global markets by influencing local Operations Managers
• Own Global Operations & Maintenance Standard Operating Procedures and operating cadence
• Drive Continuous Improvement projects across global markets
• Collaborate with Digital Product and Software Engineering
• Influence local Operations leads across five markets to drive operational excellence and AI-native ways of working

Global Operations leader building AI tools for JOLT’s EV charging and digital advertising network

Global Head of Operational Excellence – Enablement

Global Operations leader building AI and automation tools for JOLT’s EV charging and digital advertising network. Overseeing supply chain, customer experience, and operational excellence across five markets.

• Develop and implement national standards and best practices for Employee Benefits operations
• Identify inefficiencies and lead initiatives to streamline workflows, improve accuracy, and enhance productivity across regions
• Ensure adherence to regulatory requirements, internal controls, and audit standards; monitor risk and implement corrective actions
• Collaborate with IT and business leaders to optimize agency management systems and leverage automation tools
• Establish KPIs and reporting dashboards to measure operational effectiveness and drive continuous improvement
• Partner with regional operations leaders, client service teams, and senior management to align operational initiatives with business objectives
• Provide guidance and subject matter expertise to regional teams on operational policies, procedures, and system utilization
• Lead operational integration efforts during mergers, acquisitions, or organizational restructuring

National operations manager optimizing employee benefits brokerage operations across the United States

National Operations Manager, Employee Benefits

National operations manager optimizing employee benefits brokerage workflows across the United States. Driving compliance, automation, KPIs, and process improvement with regional and senior leaders.

• Own relationships and data integrity for top-tier referral partner firms
• Reconcile external partner and firm reports against internal Salesforce and reconciliation reports
• Investigate and resolve discrepancies
• Serve as the first point of contact for team questions before escalation to the Manager
• Direct day-to-day team workload, quality, and priorities in partnership with the Manager
• Support performance management, check-ins, coaching, and review conversations
• Communicate proactively with external partners by email and phone
• Track outstanding partner emails and follow up proactively
• Apply strategic and critical thinking to ambiguous problems
• Bring issues to the Manager with proposed solutions
• Improve systems, reconciliation processes, and reporting accuracy

Referral operations team lead reconciling partner data for nationally scaling personal injury law firm

Team Lead, Referral Partner Operations

Referral operations team lead reconciling partner data and managing daily team workflows. Supporting TopDog Law’s national personal injury firm partnerships and operational growth.

HPE sales strategy leader optimizing global planning, pipeline performance, and coverage models

Cloud Operations Sales Strategy & Planning

HPE sales strategy leader translating company objectives into sales plans and pipeline frameworks.
Advising executives and optimizing territory, account, and resource coverage models.

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team
• Provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate with leadership, team members and other departments
• Implement continuous improvement action plans
• Maintain a clean environment

Warehouse operations supervisor improving supply-chain efficiency for GXO Logistics

Warehouse operations supervisor leading teams, schedules, quality, and continuous improvement. Supporting GXO Logistics’ technology-enabled supply-chain solutions.

• Oversee several important areas of supply chain operations
• Communicate with customers, vendors and team members to ensure customer commitments are met
• Demonstrate understanding of GXO’s quality policies and establish procedures for maintaining quality objectives
• Provide guidance to supervisors regarding personnel, quality and safety
• Hire, train, develop and appraise staff
• Recommend programs to improve operations
• Handle equipment and coordinate maintenance needs with the maintenance team
• Ensure records are maintained appropriately and reports are completed in a timely manner
• Adhere to and enforce safe work practices and ensure warehouse compliance with OSHA and other standards and regulations

Warehouse Operations Manager overseeing supply chain operations for GXO Logistics

Warehouse Operations Manager – 1st Shift

Warehouse Operations Manager overseeing staff, quality, safety, equipment, and maintenance. Supporting GXO Logistics’ technology-enabled supply chain solutions and customer commitments.

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate with leadership, team members and other departments
• Implement continuous improvement action plans
• Maintain a clean environment

Warehouse operations supervisor managing teams and supply chains for GXO Logistics

Data Center Operations Supervisor – 1st Shift

Warehouse operations supervisor overseeing schedules, staff performance, and daily fulfillment. Supporting GXO Logistics’ technology-driven supply chain solutions.

• Traffic programmatic and direct I/O creatives in Campaign Manager 360, including standard, HTML5, and third-party served creatives
• Build, implement, and QA impression trackers, click trackers, and daisy-chained tags across CM360, DSPs, and publisher partners
• Pass macros and custom variables through tag chains for downstream data needs
• Implement and QA site-side tracking across Google Tag Manager, GA4, and platform pixels
• Use data layer variables for triggers and troubleshoot tracking failures
• Own conversion tracking hygiene, including UTM governance and conversion event setup
• Coordinate offline conversion imports and CRM or marketing automation integrations with client teams
• Handle tagging and tracking requests from Media and Analytics teams
• Serve as main point of contact for technical issues involving ad serving, verification vendors, and third-party tracking
• Work with Programmatic Activation on missing assets, campaign pacing, and launch readiness
• Support Paid Social and Paid Search teams with conversion tracking, pixel and tag setup, UTM consistency, and campaign QA
• Coordinate with Client Service to deliver client assets on time
• Manage intake, tracking, and documentation of trafficking and tagging requests
• Contribute to campaign performance reporting and flag delivery, tracking, or data quality issues
• Document and improve ad operations processes and QA checklists

Ad Operations Manager managing Campaign Manager 360 tracking for Wpromote’s B2B marketing clients

Ad Operations Manager, B2B

Ad Operations Manager managing Campaign Manager 360 trafficking, tagging, and conversion tracking for Wpromote’s B2B marketing clients. Improving campaign QA and measurement across programmatic, paid social, and paid search channels.

• Shape the Always-On Audit service and determine what it checks and how it resolves issues
• Turn billing discrepancies into repeatable audit rules, tolerance thresholds, and automated dispute workflows
• Represent audit in roadmap and priority decisions
• Tie the service to financial reporting, payment file generation, and finance-system integration
• Build and run a repeatable client onboarding process
• Assemble stakeholder teams, gather requirements, run demos, set up invoice feeds, review early findings, configure dashboards and tolerances, and run side-by-side comparisons with clients' current audit providers
• Ensure onboarding proof points for discrepancy detection, reporting and data feeds, GL coding, dispute processes, and payment file generation
• Serve as the client point of contact for questions, concerns, and disputes
• Provide recurring audit reviews, rule tuning, and repeat-issue resolution for managed-service clients
• Own escalated disputes through carrier account teams and track them to closure
• Work with carrier operations and carriers to automate reconciliation and improve billing and dispute standards
• Lead carrier-by-carrier improvements in invoice formats, detail levels, surcharge and accessorial data, and dispute mechanics
• Lead Audit Advisors and own the speed, accuracy, and coverage of their work
• Manage staffing and workload through the busy invoice season from December through February

Audit Operations Manager automating carrier billing audits for Shipium’s supply-chain software

Audit Operations Manager

Audit Operations Manager leading automated carrier billing audits for Shipium’s supply-chain software. Managing client onboarding, disputes, carrier reconciliation, and Audit Advisors.

• Define and implement lifecycle processes with Post-Sales leadership to support customer outcomes and drive business growth
• Establish appropriate touch points throughout the customer journey, pre- and post-onboarding
• Develop methodologies, processes, and systems supporting customer engagement across customer segments and teams
• Research, evaluate, recommend, and implement tools that increase Post-Sales team efficiency
• Identify opportunities for process automation and optimization focused on scalability
• Curate content and playbooks to help teams consistently deliver customer outcomes
• Manage deployment of processes
• Design and build reporting for Post-Sales leadership on customer adoption, sentiment, advocacy, renewals, expansions, churn, and business results
• Collaborate with enablement teams on new-hire onboarding and continual education training schedules
• Support cross-functional Customer Success and Solutions Engineering initiatives requiring collaboration across the company

GTM operations manager scaling customer success at Persona’s identity verification platform

GTM Systems & Operations Manager

GTM operations manager scaling Post-Sales processes at Persona, a configurable identity verification platform. Optimizing tools, automation, reporting, and customer success programs.

• Establish and coordinate all aspects of DPRIT grant operating procedures and pre- and post-award practices and guidelines
• Support management of DPRIT by working with internal and external stakeholders, faculty, staff, and study principal investigators
• Execute DPRIT grant management activities, including grant and study deadlines, risk management, and fiscal operations
• Assist in negotiating research contracts
• Develop and maintain documents for the DPRIT grant application process
• Ensure compliance with federal and local regulations and alignment with UTHSCSA and research organization policies
• Maintain communication with the investigative team
• Provide staff training and research oversight
• Perform other duties as assigned

Research operations manager overseeing DPRIT grants at San Antonio’s Alzheimer’s research center

Manager, Research Operations

Research operations manager overseeing DPRIT grant operations, finances, and compliance. Supporting Alzheimer’s disease research and Texas dementia-prevention initiatives.

• Own product management of Scout, including roadmap, stakeholder alignment, sprint execution, and iteration
• Drive the CS Operations project backlog focused on post-launch operations
• Deliver projects independently with minimal direction
• Design and implement processes, workflows, and systems to improve operational efficiency across post-sales functions
• Partner with leaders across Customer Success, CX, Support, Onboarding, and Product Fulfillment to solve operational problems
• Build dashboards, reports, and operational insights to support data-informed decisions
• Contribute to increasing the book size CSMs can manage while maintaining CSAT and eNPS
• Leverage AI tools and automation to increase team capacity and reduce manual work
• Support change management and adoption of new processes and tools across Customer Success
• Report to the Director of CS Operations and manage projects from scoping through delivery

Senior CS Operations Manager scaling AI-powered real estate platform operations

Senior Manager, CS Operations

Senior CS Operations Manager scaling operations for Luxury Presence’s AI growth platform for real estate. Owning internal CSM product management, cross-functional projects, dashboards, and automation.

Operations jobs in United States

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Domestic Logistics Operations Agent

Operations Processor

Data Center Operations Supervisor – 2nd Shift

Director of Talent Operations

Hybrid Cloud Ops Sales Strategy, Planning

Hybrid Cloud Ops Sales Strategy – Planning

Operations Manager

Operations Manager

Global Head of Operational Excellence – Enablement

National Operations Manager, Employee Benefits

Team Lead, Referral Partner Operations

Cloud Operations Sales Strategy & Planning

Data Center Operations Supervisor – 2nd Shift

Warehouse Operations Manager – 1st Shift

Data Center Operations Supervisor – 1st Shift

Ad Operations Manager, B2B

Audit Operations Manager

GTM Systems & Operations Manager

Manager, Research Operations

Senior Manager, CS Operations