Audit Operations Manager

Shipium

Audit Operations Manager leading automated carrier billing audits for Shipium’s supply-chain software. Managing client onboarding, disputes, carrier reconciliation, and Audit Advisors.

Posted 9/11/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Maryland, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesSeniorLead💰 $138,000 - $151,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in parcel, freight, and transportation billing audit processes, including dispute resolution and financial reporting integration. Proven ability to lead teams, manage client relationships, and develop repeatable audit workflows and rules.

Highest-signal resume keywords

Parcel Billing AuditCarrier Invoice Data ReconciliationClient-Facing Account ManagementAudit Rule ConfigurationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Discrepancy ResolutionGL CodingPayment File GenerationDispute Workflow AutomationAudit Rule TuningData Feed ConfigurationInvoice Format ImprovementSurcharge and Accessorial Data ManagementContract-Rate ValidationRecovery Processes

Soft Skills

Stakeholder EngagementCommunicationProblem SolvingTeam ManagementClient Relationship Management

Tools & Technologies

EDIAPIFlat File SystemsDashboard ConfigurationAudit Software

Industry Keywords

Transportation BillingDispute SystemsRetail FinanceACH SettlementPayment Authorization Models

About the role

Key responsibilities & impact

Shape the Always-On Audit service and determine what it checks and how it resolves issues
Turn billing discrepancies into repeatable audit rules, tolerance thresholds, and automated dispute workflows
Represent audit in roadmap and priority decisions
Tie the service to financial reporting, payment file generation, and finance-system integration
Build and run a repeatable client onboarding process
Assemble stakeholder teams, gather requirements, run demos, set up invoice feeds, review early findings, configure dashboards and tolerances, and run side-by-side comparisons with clients' current audit providers
Ensure onboarding proof points for discrepancy detection, reporting and data feeds, GL coding, dispute processes, and payment file generation
Serve as the client point of contact for questions, concerns, and disputes
Provide recurring audit reviews, rule tuning, and repeat-issue resolution for managed-service clients
Own escalated disputes through carrier account teams and track them to closure
Work with carrier operations and carriers to automate reconciliation and improve billing and dispute standards
Lead carrier-by-carrier improvements in invoice formats, detail levels, surcharge and accessorial data, and dispute mechanics
Lead Audit Advisors and own the speed, accuracy, and coverage of their work
Manage staffing and workload through the busy invoice season from December through February

Requirements

What you’ll need

7+ years in parcel, freight, or transportation billing audit, including carrier billing, accessorials and surcharges, contract-rate validation, disputes, and recovery
5+ years working with carrier invoice data (EDI, API, or flat file) and reconciling it back to finance, including GL coding and payment files
3+ years partnering with a software or technology team to configure audit rules, tolerances, and dispute workflows, turning audit findings into repeatable checks
5+ years in a client-facing or account-management role, owning senior stakeholders and escalations, ideally with enterprise retailers or brands
2+ years leading a team of audit analysts, specialists, or similar, setting quality and pace
Familiarity with major carriers' dispute systems and filing windows, and where regional carriers fall short
Retail finance context: the 4-5-4 close, transportation accruals, and shipped-not-invoiced treatment
Exposure to ACH settlement and payment authorization models

Benefits

Comp & perks

Full medical, dental & vision coverage (with 65% coverage for dependents)
Optional life insurance
Long-term disability coverage
401(k) retirement plan
Fully remote work-from-home options in 28 states
8 paid weeks of parental leave
Paid holidays annually
Self-managed vacation time
Sick & safety leave
Volunteer time off