Shipium

Operations

• Support and manage carrier settings within internal systems, including rate cards, service levels, and routing rules
• Collaborate closely with engineering teams to resolve complex technical integration issues and ensure smooth data exchange between our platforms and carrier systems
• Work directly with carriers to deeply understand their operations and translate those nuances into clear, actionable technical requirements for our internal teams
• Proactively address carrier-related issues and escalations to ensure timely resolution, and manage related Jira tickets
• Develop and maintain comprehensive documentation for carrier integrations and operational processes
• Support strong relationships with our carrier partners, fostering open communication and collaborative partnerships

Carrier Operations Specialist

Sales Development Rep

• Dig deep into company research and contact mapping—think detective meets strategist.
• Segment accounts and craft personalized messaging to open doors and start conversations.
• Partner with Marketing, Sales, Partnerships, and Customer Success to execute go-to-market plays, events, and campaigns.
• Own outbound prospecting via email, phone, LinkedIn.
• Track and optimize your progress using Salesforce, Outreach.io, ZoomInfo, Gong, and more.
• Follow up on inbound leads with urgency, creativity, and insight.
• Assist in identifying upsell/cross-sell opportunities within our customer base.
• Engage with prospects to raise positive awareness and source conversations, discovery conversations, and a qualified pipeline.
• Nurture prospects over time, discover needs, offer relevant resources, and learn where they are in the buying process to help propel the sale forward.
• Contribute to the evolution of our SDR playbook and bring fresh ideas to every table.

Sales Development Representative

Technical Product Manager

• Integrate and manage technical roadmaps for both customer-facing features and internal initiatives
• Organize and manage multiple simultaneous workstreams, proactively identifying and resolving technical risks, blockers, and dependencies
• Use generative AI tools to create detailed user stories and acceptance criteria
• Serve as the go-to person for development teams and stakeholders, communicating program progress, risks, and technical decisions
• Evaluate and prioritize incoming work requests to ensure the team is always focused on the highest-value items
• Maintain comprehensive technical documentation and architectural decision records to promote knowledge sharing

Lead Technical Product Owner

Full-stack Engineer

• Design and build our core platform services and APIs, ensuring they are scalable and reliable.
• Leverage modern AI tools for code generation, automated testing, and intelligent monitoring to increase team productivity and system reliability.
• Partner with product managers and other engineering teams to architect solutions that address complex customer challenges, using AI-powered analysis to inform your decisions.
• Serve as a mentor to junior and mid-level engineers, helping them adopt platform tools and AI best practices while fostering a collaborative engineering culture.
• Own the performance of production systems, debugging critical issues and implementing monitoring solutions to ensure we meet our service level agreements (SLAs).
• Research and evaluate emerging AI development tools and platform solutions to continuously enhance our development process and system capabilities.

Senior Software Development Engineer

Technical Customer Success

• Own end-to-end customer implementation, ensuring projects are delivered on time and exceed expectations
• Conduct kick-off calls, technical deep dives, weekly status meetings, training sessions, and post-implementation hyper-care
• Configure the Shipium platform for customer needs and oversee API integrations
• Advise customers on technical best practices and solve technical challenges
• Partner with cross-functional teams (Engineering, Product, and Customer Success) to ensure seamless hand-off and issue resolution
• Define and document tailored implementation processes and maintain clear communication with stakeholders
• Mentor and support junior team members, sharing knowledge and participating in team development
• Demonstrate the product and build lasting customer relationships

Senior Technical Implementation Specialist

Social Media Manager

• Create and publish a steady drumbeat of posts across LinkedIn, YouTube, and X using video, motion graphics, carousels, infographics, and text posts
• Work closely with product marketing and solutions engineers to showcase product features, demos, and technical concepts directly in social feeds
• Highlight customer stories, product differentiators, and industry insights without relying on gated PDFs or “click here” campaigns
• Adapt stories to the native strengths of each platform and experiment with new formats
• Translate highly technical shipping and logistics concepts into accessible, compelling content
• Track engagement and resonance at the content level and evolve formats and narratives based on performance and audience feedback
• Provide content to partnerships, support demand generation repackaging, and collaborate with customer success to integrate published content into customer communications

Carrier Operations Specialist

Sales Development Representative

Lead Technical Product Owner

Senior Software Development Engineer

Senior Technical Implementation Specialist

Social Media Marketing Manager