Shipium

Operations

• Shape the Always-On Audit service and determine what it checks and how it resolves issues
• Turn billing discrepancies into repeatable audit rules, tolerance thresholds, and automated dispute workflows
• Represent audit in roadmap and priority decisions
• Tie the service to financial reporting, payment file generation, and finance-system integration
• Build and run a repeatable client onboarding process
• Assemble stakeholder teams, gather requirements, run demos, set up invoice feeds, review early findings, configure dashboards and tolerances, and run side-by-side comparisons with clients' current audit providers
• Ensure onboarding proof points for discrepancy detection, reporting and data feeds, GL coding, dispute processes, and payment file generation
• Serve as the client point of contact for questions, concerns, and disputes
• Provide recurring audit reviews, rule tuning, and repeat-issue resolution for managed-service clients
• Own escalated disputes through carrier account teams and track them to closure
• Work with carrier operations and carriers to automate reconciliation and improve billing and dispute standards
• Lead carrier-by-carrier improvements in invoice formats, detail levels, surcharge and accessorial data, and dispute mechanics
• Lead Audit Advisors and own the speed, accuracy, and coverage of their work
• Manage staffing and workload through the busy invoice season from December through February

Audit Operations Manager

Full-stack Engineer

• Design and build platform services
• Produce forward-looking designs and build microservices in Java, Spring, React, or TypeScript
• Build and operate services on AWS using containerization (Docker, Kubernetes)
• Design and optimize real-time and batch data pipelines using PostgreSQL, MongoDB, and Redis
• Implement RESTful APIs, message queuing patterns, and event-driven workflows
• Use tools like Claude Code to accelerate development and improve quality
• Hold work to a rigorous definition of done, own production reliability
• Participate actively in code review focusing on edge cases, security, and failure-mode handling
• Provide structured feedback to engineers, write RFCs and design proposals

Senior Software Development Engineer

Account Executive

• Own the full sales cycle — source, close new logos, ensure a healthy launch, and drive post-sale expansion with Customer Success.
• Close complex, multi-stakeholder deals (Director to C-level) within Shipium’s B2B segment.
• Run sharp discovery: diagnose pain, quantify impact, and tie Shipium to measurable ROI (cost, speed, conversion, efficiency).
• Build and execute account and territory plans; own pipeline end-to-end with accurate forecasting and CRM hygiene.
• Tailor messaging, demos, proposals, and business cases to each buyer.
• Lead customer QBRs with Customer Success to drive retention and expansion.
• Spot deal blockers early and solve them to improve velocity and win rates.
• Negotiate enterprise contracts that build durable partnerships and leave room to upsell.
• Keep activity current in the CRM (e.g., Salesforce) and continuously refresh the pipeline.
• Coach teammates on objection handling and help sharpen the sales process and GTM strategy.
• Represent Shipium at trade shows and industry events.
• Other duties as assigned.

Senior Account Executive

Director

• Own the demand engine: define and execute the annual and quarterly Demand Generation strategy aligned to revenue targets, Ideal Customer Profiles, and GTM priorities, translating revenue targets into channel forecasts and budget allocations.
• Carry the pipeline number: own quarterly and annual sales-qualified pipeline targets, staying accountable for marketing-sourced and marketing-influenced pipeline, efficiency, and ROI.
• Partner with Sales: work hand-in-hand with Sales Leadership on pipeline planning, account coverage, forecast accuracy, and gap-to-quota, and drive outbound pipeline quality with the SDR team using intent signals and qualification intelligence.
• Build the outbound engine: co-develop scoring logic, sequence strategies, and the feedback loop between outbound activity and pipeline outcomes alongside the VP, RevOps.
• Run always-on programs: design and optimize multi-channel campaigns that connect brand awareness to pipeline across digital, lifecycle, events, and sales-led programs.
• Own paid media: oversee campaigns across LinkedIn, Google, retargeting networks, podcasts, and emerging channels, managing audience segmentation and creative discipline to maximize ROI.
• Launch new products: build the demand engine for new product introductions across the Shipium suite, and lead the partner marketing rhythm with top systems integrators.
• Drive events and content: strategize and execute regional and executive event programs.

Director of Demand Gen

Accounting Manager

• Own the full close calendar and coordinate sequencing across all accounting workstreams, including any contractors
• Serve as primary point of contact for external auditors across most audit workstreams, coordinating the PBC list and tracking completion end-to-end; escalating to the VP of Finance only on the most sensitive matters
• Own the end-to-end revenue recognition process in a low-volume, large-contract SaaS environment with complex evidence requirements; review and sign off on contract analysis and recognition conclusions
• Independently research and document accounting positions on complex or non-routine transactions; draft technical memos suitable for auditor review
• Serve as the functional owner of the accounting tech stack on a day-to-day basis; evaluate and implement new tools and define system requirements as the company scales
• Lead the accounting function's AI and automation strategy; define where automation is appropriate and where human judgment is non-negotiable; set the standard for responsible AI use in the accounting function
• Identify policy gaps and bring proposed positions to the VP of Finance; maintain documentation at a level that supports a clean audit opinion
• Model ownership and accountability within the accounting function; contribute to building a culture where issues are surfaced proactively, and documentation standards are consistently high