Shipium

Customer Success Manager

• Lead post-implementation kick-offs to ensure a smooth transition and showcase expedited time to value for clients
• Build a customer-centric environment to translate into long-term loyalty and be the open door for customer issues
• Forecast renewals and identify expansion/upsell opportunities in collaboration with Sales
• Use CSAT, NPS, and usage data to identify risks early and develop playbooks to resolve issues before they lead to churn
• Collaborate with product and engineering teams to relay customer feedback

Solutions Engineer

• Own the technical strategy for enterprise sales opportunities from discovery through close.
• Lead structured discovery workshops across operational, technical, and executive stakeholders.
• Architect API-based integrations across OMS, WMS, TMS, and carrier ecosystems.
• Design and execute evaluation plans that align technical validation with commercial milestones.
• Deliver executive-level demos and presentations that translate platform capabilities into measurable business outcomes.
• Lead POV engagements, including data analysis and ROI storytelling.
• Identify and proactively manage technical risks that could impact deal progression.
• Partner closely with Sales to influence competitive positioning and maintain deal momentum.
• Collaborate with Implementation and Professional Services to ensure clean handoffs and executable commitments.
• Contribute to the evolution of pre-sales frameworks, demo strategy, and technical best practices.

Senior Solutions Engineer

Full-stack Engineer

• Design and build scalable platform services, APIs, and supply chain microservices in Java, Python, or TypeScript
• Architect and deploy services across AWS using containerization (Docker, Kubernetes)
• Design and optimize data layers using PostgreSQL, MongoDB, and Redis
• Leverage AI coding tools such as Claude Code for code generation
• Define and implement RESTful APIs, message queuing systems, and event-driven architectures
• Establish and maintain coding, testing, and monitoring standards for platform engineering teams
• Lead code reviews and champion automated testing practices
• Contribute to the design and improvement of CI/CD pipelines
• Produce clear, comprehensive technical documentation
• Work closely with product management, data science, and customer-facing teams
• Mentor engineers on advanced technical concepts and software engineering best practices
• Own the reliability and performance of the systems built
• Serve as a technical escalation point for platform issues

Lead Software Development Engineer

Engineer

• Lead and manage complex customer engagements, leveraging simulations, analytical prowess, and industry expertise to guide shippers through critical optimization projects across the full suite of services in Shipium’s portfolio.
• Directly lead and execute key project types, including: Carrier Portfolio Management and Strategic Planning Workshops; RFP and Negotiation Support; Fulfillment Optimization projects; Controllership functions.
• Serve as the continuous feedback loop between customer engagements and the Product Development team, clearly conveying project outcomes, recurring pain points, and new opportunities to directly inform and influence the Shipium product roadmap with the voice-of-the-customer amplified.
• Utilize and interpret the Network Performance Dashboard and simulations to track the value realized from implemented changes and recommendations.

Customer Success Manager

Senior Solutions Engineer

Lead Software Development Engineer

Performance Engineer