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Senior Manager, CS Operations
Luxury PresenceSenior CS Operations Manager scaling operations for Luxury Presence’s AI growth platform for real estate. Owning internal CSM product management, cross-functional projects, dashboards, and automation.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and operational efficiency within Customer Success, leveraging data analytics and AI tools to drive decision-making and process improvements. Proven ability to manage complex projects and collaborate with cross-functional teams to enhance customer satisfaction and operational outcomes.
Highest-signal resume keywords
Product ManagementProject ManagementAI FluencyData AnalyticsCross-Functional Stakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DesignSystems ThinkingDashboard CreationKPI DefinitionOperational Efficiency
Soft Skills
DrivenExecution-FocusedIntellectually CuriousRoot-Cause AnalysisContinuous Improvement
Tools & Technologies
SalesforceCS ToolsGTM ToolsAI ToolsAutomation Tools
Industry Keywords
CS OperationsRevenue OperationsSaaSTech CompanyCustomer Success
About the role
Key responsibilities & impact- Own product management of Scout, including roadmap, stakeholder alignment, sprint execution, and iteration
- Drive the CS Operations project backlog focused on post-launch operations
- Deliver projects independently with minimal direction
- Design and implement processes, workflows, and systems to improve operational efficiency across post-sales functions
- Partner with leaders across Customer Success, CX, Support, Onboarding, and Product Fulfillment to solve operational problems
- Build dashboards, reports, and operational insights to support data-informed decisions
- Contribute to increasing the book size CSMs can manage while maintaining CSAT and eNPS
- Leverage AI tools and automation to increase team capacity and reduce manual work
- Support change management and adoption of new processes and tools across Customer Success
- Report to the Director of CS Operations and manage projects from scoping through delivery
Requirements
What you’ll need- 5+ years in CS Operations, Revenue Operations, or a similar role at a SaaS or tech company
- Strong project management skills with a track record of driving complex, cross-functional initiatives from start to finish
- Systems thinking and process design skills
- Analytical mindset; comfortable building dashboards, defining KPIs, and using data to inform decisions
- Cross-functional stakeholder management skills
- Product management mindset, with focus on users, outcomes, and iteration
- AI fluency; actively use AI tools and identify automation opportunities
- Driven and execution-focused
- Intellectually curious, with focus on root-cause analysis and continuous improvement
- Hands-on experience with Salesforce and other CS/GTM tools
Benefits
Comp & perks- Full-time employment
- Hybrid work arrangement