Luxury Presence

Operations

• Own product management of Scout, including roadmap, stakeholder alignment, sprint execution, and iteration
• Drive the CS Operations project backlog focused on post-launch operations
• Deliver projects independently with minimal direction
• Design and implement processes, workflows, and systems to improve operational efficiency across post-sales functions
• Partner with leaders across Customer Success, CX, Support, Onboarding, and Product Fulfillment to solve operational problems
• Build dashboards, reports, and operational insights to support data-informed decisions
• Contribute to increasing the book size CSMs can manage while maintaining CSAT and eNPS
• Leverage AI tools and automation to increase team capacity and reduce manual work
• Support change management and adoption of new processes and tools across Customer Success
• Report to the Director of CS Operations and manage projects from scoping through delivery

Senior Manager, CS Operations

Social Media Manager

• Build and publish a documented social strategy within the first 90 days, including channel priorities, content pillars, posting cadence, and voice guidelines
• Review the social strategy quarterly against performance data
• Own a quarterly social-sourced pipeline target jointly with sales and RevOps
• Build reporting connecting social activity to business results
• Grow Luxury Presence's share of voice through follower growth, reach, and impressions
• Lead social efforts for the CEO's thought leadership and Reddit presence
• Manage community health, including engagement rate, response time, and sentiment
• Establish a documented handoff process connecting social to another function's goals, such as newsletter content, video distribution, or webinar promotion
• Make real-time decisions about engagement, escalation, and brand protection in Reddit threads and comment sections
• Collaborate with content, demand generation, sales, leadership, and the CEO

Senior Social Media Manager

Recruitment

• Source client-facing talent using Boolean search, LinkedIn Recruiter, referrals, and local channels in Scottsdale and Austin
• Write and test outreach messages
• Deliver 60 or more qualified sourced candidates per month
• Run 15 to 20 candidate screens per week
• Screen candidates against hiring-manager intake requirements and scorecards
• Submit a first slate of 5 to 6 approved candidates within 10 business days of each intake
• Run full-cycle recruiting for high-volume Client Success openings from kickoff through offer
• Close 5 to 6 requisitions per month at or under a 30-day time to fill
• Support senior client-facing searches with sourcing and screening
• Respond to every candidate within 24 hours
• Schedule the next step within 48 hours of a hiring-manager decision
• Keep Lever updated daily
• Deliver a weekly pipeline snapshot to the hiring manager

GTM Recruiter

• Own the operating model behind onboarding, launch, and activation across the full product set
• Set and drive a higher bar for speed, consistency, and quality of client activation
• Design operations for 3x the current volume
• Own Launchpad as a product, including vision, roadmap, prioritization, and shipping
• Direct dedicated engineering and Salesforce development resources
• Make Launchpad the system of record for activation with clean data flowing through Salesforce
• Own broader tooling for the Onboarding and PFT teams with other GTM Operations squads
• Identify and replace activation work that should not require a human
• Build AI capabilities into Launchpad and surrounding workflows
• Own activation performance measurement, metrics, and business reporting
• Lead a small team of senior operators
• Run a fast operating cadence with a visible, prioritized backlog
• Design scalable processes
• Report to the VP of GTM Strategy and Operations and align closely with the Head of Onboarding and PFT
• Shape roadmaps with engineers and communicate priorities to the executive team

Director of Launch Operations

Analytics Engineer

• Build and own the dbt project, ensuring models are performant, well-tested, and documented
• Design and maintain the Snowflake data warehouse and ingestion processes
• Create core entities and datasets using modern data modeling best practices
• Build and maintain custom Python/Airflow pipelines for third-party API ingestion into Snowflake
• Design and operate cross-system reconciliation models to surface discrepancies and protect revenue
• Implement testing and observability for analytics pipelines
• Enforce CI/CD practices including automation, linting, tests, code review, and approvals
• Standardize metric definitions across tools
• Investigate and document data incidents from root-cause analysis through remediation and stakeholder communication
• Act as data liaison between Engineering, GTM, and Finance
• Enable stakeholder self-service access to trusted insights and promote data literacy
• Design and maintain Snowflake Cortex semantic views for AI agents and LLM-powered tools
• Partner with AI/product teams on semantic-layer definitions for internal AI assistants
• Build measurement frameworks for AI initiatives, including experiment design and attribution modeling
• Establish trusted analytics layers, improve data quality and reliability, reduce time-to-insight, quantify discrepancies, and define success metrics for new initiatives

Senior Manager, CS Operations

Senior Social Media Manager

GTM Recruiter

Director of Launch Operations

Senior Analytics Engineer