Luxury Presence

Customer Success Manager

• Hire, coach, and mentor a high-performing team of Client Success Managers
• Drive strategies that improve client satisfaction, retention, and expansion
• Streamline processes, tools, and workflows to enable consistent delivery of client outcomes
• Provide onboarding and ongoing development opportunities for CSMs
• Leverage NPS, CSAT, GRR, and other metrics to identify trends and inform strategy
• Partner with cross-functional teams to ensure integrated client strategies

Client Success Manager

Director

• Own the Salesforce instance end-to-end: system health, release management, configuration, user management, and adoption across GTM teams
• Partner with the Enterprise Architect on architecture decisions while owning all execution and day-to-day operations
• Maintain 99%+ system uptime and establish a structured release cadence
• Establish and enforce data quality standards across GTM systems, including validation rules, deduplication, and hygiene processes
• Ensure clean, reliable data flows downstream to the Data Analytics team and other stakeholders
• Build governance frameworks that prevent data quality issues rather than just cleaning them up after the fact
• Starting with Salesforce as the core, progressively expand operational ownership across the broader GTM tool ecosystem
• Drive adoption, reduce redundancy, and improve rep productivity across the tools your team manages
• Partner with the Enterprise Architect on strategic tooling decisions
• Identify workflow automation and AI opportunities across GTM operations
• Partner with the AI Automation team to implement solutions, measured by time saved and manual steps eliminated
• Think forward about how AI can reduce support demand, free up capacity for shipping, and improve how the team operates
• Build and lead a high-performing RevTech team with clear operating rhythms and performance expectations
• Develop your people’s skills and career paths
• Run the team like a combined product and support organization: ship improvements proactively while triaging and resolving stakeholder requests effectively

Director of Revenue Technology

Full-stack Engineer

• Lead the design and implementation of complex systems and platform capabilities
• Drive large-scale, cross-functional projects that align technical strategy with business objectives
• Define architectural patterns and standards that improve system scalability, resilience, and maintainability
• Mentor engineers across teams, elevate technical skills, and influence career growth
• Partner with product, design, and AI teams to deliver AI-native product experiences and developer tooling
• Lead technical initiatives that improve developer efficiency, reduce risk, and unlock innovation
• Foster a culture of excellence through technical leadership in design and code reviews
• Share knowledge through documentation, workshops, and cross-team collaboration

Staff Software Engineer

Growth Marketing

• Build a comprehensive email nurture program that increases email-attributed MQLs from 5% to 20% of monthly volume within your first year
• Design and implement modular nurture architecture, mapping behavioral triggers (lead magnets, webinars, key site actions) to thematic evergreen sequences
• Launch an SMS pilot, growing our opt-in list to 2,500 contacts and evaluating channel viability
• Establish a campaign planning cadence that keeps us a full quarter ahead on our marketing calendar
• Partner with Sales, CS, Content, and Paid Media to create coordinated, full-funnel campaigns
• Write compelling copy that moves real estate agents to action
• Leverage AI tools to accelerate your work while maintaining quality and brand voice

Growth Marketing Manager

People Operations

• Architect and lead the full ecosystem of internal programs, systems, and experiences that power our employee lifecycle.
• Operate as the product leader for the People function, owning the strategy, execution, and continuous improvement of critical People programs.
• Define how Luxury Presence scales its culture, leadership, and talent experience across a growing workforce.
• Ensure people programs are world-class, data-driven, and built for the future of AI-enabled work.
• Help attract, engage, develop, and retain top talent.

Head of People Programs – Operations

Art Director

• Build the systems that make the creative team reliable
• Set the visual standard for Luxury Presence
• Implement AI tools and workflows
• Manage and develop a multi-disciplinary creative team

Client Success Manager

Director of Revenue Technology

Staff Software Engineer

Growth Marketing Manager

Head of People Programs – Operations

Creative Director