Luxury Presence

Customer Success Manager

• Lead, mentor, and grow the Client Success Management teams.
• Build and execute a clear strategy for client retention, satisfaction, and account expansion.
• Create scalable playbooks and systems that support rapid company growth.
• Partner with Sales, Product, and Marketing to deliver a seamless client experience from onboarding through renewal.
• Monitor and improve client health metrics, retention rates, and NPS.
• Manage client escalations and ensure timely resolution.
• Provide executive-level insights on client trends, team performance, and retention drivers.
• Champion a culture of ownership, accountability, and continuous improvement.

Director of Client Success

Product Operations

• Streamline the user research pipeline. Audit current workflows, remove bottlenecks, design scalable ops (recruiting participants, research scheduling, synthesis, insight distribution).
• Be the tooling architect. Own requirements, evaluation, and rollout of tools like Pendo, Mixpanel, Dovetail, or alternatives. Ensure the right mix of tooling across usage, experimentation, user feedback, and research.
• Define the “what and why” for the Product Intelligence roadmap. Act as the bridge between analytics, product, and ops — prioritize features, translate stakeholder needs, and champion impact.
• Process & systems design for cross-functional velocity. Build frameworks and operations that reduce friction between Product, Marketing, CS, Design, etc. Ensure launches are smoother, feedback loops are tight, responsibilities are clear.
• Hands-on execution & prototyping. Use AI tools, automation, scripts, dashboards, etc., to prototype new processes or tooling. You should be comfortable rolling up your sleeves.
• Change champion. Evangelize new tooling and processes, drive adoption, document best practices, and coach teams on new workflows and methodologies.
• Measure & iterate. Define metrics for ops effectiveness (e.g. time-to-insight, launch quality, research throughput) and continuously iterate your systems.

Product Operations Manager

Manager

• Lead and develop a team of analysts (hiring, coaching, prioritization, career growth).
• Be the product manager for analytics: run intake, stack-rank requests, ship MVP dashboards/tools, collect feedback, and iterate.
• Ship decision-ready analysis: pipeline health, funnel conversion, cohort/retention, GRR/NRR drivers, marketing performance, and forecast inputs.
• Partner with GTM (Sales, Marketing, Client Success) plus PeopleOps, Finance, and Operations to map use cases and deliver the metrics that run the business.
• Own data quality and consistency: KPI taxonomy, source-of-truth tables, data contracts with upstream owners, and documentation everyone can trust.
• Build and maintain self-serve analytics: role-based dashboards, drill-downs, alerts, and definitions that make performance obvious at a glance.
• Evolve the stack and workflows with Engineering/RevOps: define requirements, improve modeling, and keep pipelines reliable and cost-efficient.

Senior Manager, Analytics

• Hire, coach, and mentor a high-performing team of Client Success Managers
• Drive strategies that improve client satisfaction, retention, and expansion
• Streamline processes, tools, and workflows to enable consistent delivery of client outcomes
• Provide onboarding and ongoing development opportunities for CSMs
• Leverage NPS, CSAT, GRR, and other metrics to identify trends and inform strategy
• Collaborate with cross-functional teams including Sales, Product, Marketing, and SEO
• Guide the team through organizational or process changes
• Partner with CSMs to drive renewal and upsell strategies

Manager, Client Success Management

• Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.
• We’re looking for a Customer Success Manager to drive adoption and engagement of the Luxury Presence App, a mobile-first solution designed to transform how real estate agents and their clients collaborate. By enabling seamless sharing of MLS listings, personalized searches, and real-time collaboration through interactive boards, the app helps agents deliver an unparalleled client experience.
• As a CSM, you’ll play a pivotal role in guiding clients from onboarding to ongoing success. You’ll lead activations, provide training, and proactively ensure that clients are maximizing the app’s features to drive retention, satisfaction, and long-term business growth.

Customer Success Manager II

• Support lower-tier clients through a one to many engagement model
• Educate clients on SEO and digital marketing best practices
• Drive product adoption and proactively identify growth opportunities
• Collaborate with internal teams to ensure timely execution of client deliverables
• Monitor client activity, share insights, and recommend strategies to improve engagement and retention

Client Success Manager I – Digital

• Hire, coach, and mentor a high-performing team of DCSMs, including App and Webinar specialists
• Oversee 1:many engagement strategies including performance check-ins, group calls, webinars, and in-app engagement
• Own digital client engagement channels such as in-app messaging, client education emails, and automated touchpoints
• Partner with your team to identify upsell opportunities, guide renewal strategies, and ensure smooth handoffs to Sales
• Streamline tools, workflows, and processes to maximize efficiency in a high-volume client environment
• Ensure consistent delivery of education on SEO, digital marketing, and Luxury Presence products
• Monitor KPIs such as client engagement, upsell handoffs, CSAT, GRR, and digital adoption
• Partner with Marketing, Product, Sales, and Engineering to align digital success strategies with product enhancements
• Lead your team and clients through new initiatives, tools, and processes

Manager, Digital Client Success Management

QA Automation Engineer

• Design and implement scalable intelligent automation systems to reduce manual effort, improve data quality, and streamline internal operations.
• Own the full lifecycle of automation solutions from scoped requirements through build, testing, deployment, and iteration.
• Build Automations – Develop and maintain end-to-end automations across systems using low-code/no-code iPaaS and RPA tools, ensuring reliability and scalability.
• Rapid Prototyping & Delivery – Quickly translate scoped automation needs into tangible solutions by spinning up lightweight proofs of concept or conducting feasibility assessments—delivering insights in short, iterative build cycles.
• Leverage APIs – Utilize various APIs to connect platforms, enrich process logic or data flows, and extend the capabilities of internal and third-party platforms.
• CRM Integration & Enhancement – Build workflows, optimize processes, and manage automation integrations between CRMs (i.e. Salesforce, Hubspot) and other internal tools.
• Data Structuring & Manipulation – Normalize, transform, and move JSON or other structured payloads cleanly through workflows to ensure clean handoffs and outputs in automations.
• Systems Improvement – Identify and recommend minor configuration changes, upgrades, and add-ons in CRM and automation platforms that pave the way for new functionality or improvements on existing and future automations and processes.
• Testing & QA – Validate solutions before handoff, build guardrails for fail-safe execution, and establish clear logging and error alerts.
• Documentation & Maintenance – Create clean technical documentation and ensure automations are reliable, maintainable, and scalable.
• Integrate LLMs and AI APIs for summarization, classification, and enhanced decision-making where appropriate.

Senior AI Automation Engineer

Product Designer

• Blend hands-on product design work with people leadership responsibilities, acting as a player-coach.
• Own end-to-end product experiences in a defined area: frame problems, explore solutions, and deliver polished, dev-ready designs.
• Spend time in Figma shaping flows and collaborating with product managers and engineers.
• Stay deeply connected to users through research, testing, and discovery; translate insights into usable designs that account for edge cases and accessibility.
• Contribute to and evolve the design system and shared patterns.
• Manage and support a small group of product designers with regular feedback, coaching, 1:1s, and career development.
• Run effective critiques, set growth goals, and create an environment of trust, collaboration, and continuous learning.
• Partner with Design leadership on hiring, onboarding, and team culture.

Product Design Manager

Product Manager

• Own the product strategy and roadmap for our AI Advertising Specialist, continuously evolving the platform's advertising capabilities and user experience
• Design and build sophisticated campaign creation, management, and optimization tools with DSP-level functionality integrated directly into the platform
• Own the end-to-end user experience for advertising workflows, from campaign setup to performance analysis, ensuring premium UX that reflects luxury brand standards
• Partner with design and engineering teams to create intuitive, visually compelling interfaces that make complex advertising functionality accessible to non-technical users
• Develop intelligent automation systems for bid management, audience targeting, budget allocation, and cross-platform campaign optimization
• Partner with AI/ML teams to enhance automated creative generation and testing frameworks that produce high-performing ad variations at scale
• Build comprehensive campaign performance dashboards and analytics that provide actionable insights and clear ROI measurement
• Establish intelligent guardrails, recommendation systems, and optimization algorithms that guide users toward advertising best practices
• Design seamless integrations with major advertising platforms, ensuring robust data flow and campaign synchronization across Google, Meta, LinkedIn, and emerging channels
• Create sophisticated audience segmentation and targeting tools optimized for lead generation and customer acquisition
• Define and track advertising performance, platform efficiency, and user adoption metrics that demonstrate clear business impact
• Work cross-functionally to integrate advertising capabilities with CRM, lead management, and marketing automation systems
• High-impact, high-visibility role with close collaboration across engineering, AI/ML, marketing operations, and client success, defining strategy and prioritizing development to deliver scalable advertising solutions

Senior Product Manager, Advertising

DevOps Engineer

• Own ephemeral & preview environments: Partner with INFRA to design, build, and scale automated, short-lived environments (per PR/feature) including safe data strategies (seed/snapshot/masking), TTL policies, cost controls, and consistent app/infra templates.
• CI/CD at scale: Streamline and standardize pipelines (e.g., CircleCI → Argo CD) for services and jobs; speed up builds/tests with caching, parallelism, and flake reduction; maintain artifact/versioning strategies across our monorepos.
• Release gating & progressive delivery: Partner with QA to implement quality gates (tests, coverage deltas, policy checks).
• Observability & reliability: Partner with INFRA to level up metrics, logs, and traces (Datadog/OpenTelemetry); define health checks and deployment KPIs; contribute to on-call readiness, incident response, and post-incident improvements.
• Vendor integration: Assist Product Engineering with building robust integrations for external services (e.g., Confluent Cloud/Kafka) with secure networking, credentials, and monitoring; document best practices as reusable templates.
• Developer experience: Contribute to internal tooling and documentation that make the “right way the easy way" - CLIs, scaffolds, templates, and playbooks for environment creation, deploys, and debugging.
• Measure & iterate: Track DORA metrics (lead time, deploy frequency, change failure rate, MTTR); set targets and deliver continuous improvements.

Staff DevOps Engineer

Full-stack Engineer

• Serve as both a technical lead and an engineering manager for the Flagship Group
• Design and develop scalable client-facing solutions and integrations for top customers
• Lead technical discovery, architecture, and execution for Flagship products and integrations
• Write high-quality, production-level code while setting the standard for engineering excellence (hands-on role)
• Mentor and manage a small team of engineers (1–3 reports), providing technical stewardship and mentorship
• Serve as the go-to technical voice within your pod—driving feasibility, velocity, and innovation across projects
• Partner closely with cross-functional stakeholders (Product, Design, Client Services, QA) to shape project scope and ensure delivery
• Contribute to platform-level improvements and reusable component development stemming from bespoke client work
• Identify and resolve technical bottlenecks, ensure code quality, and maintain scalable architecture across unique implementations
• Represent engineering in Flagship client interactions when technical depth is required

Technical Lead Manager

• Lead technical discovery, architecture, and execution for Flagship products and integrations.
• Write high-quality, production-level code while setting the standard for engineering excellence. This is a hands-on role.
• Mentor and manage a small team of engineers (1–3 reports), providing technical stewardship and mentorship.
• Serve as the go-to technical voice within your pod—driving feasibility, velocity, and innovation across projects.
• Partner closely with cross-functional stakeholders (PM, Design, Client Services, and QA) to shape project scope and ensure delivery.
• Contribute to platform-level improvements and reusable component development stemming from bespoke client work.
• Identify and resolve technical bottlenecks, ensure code quality, and maintain scalable architecture across unique implementations.
• Represent engineering in Flagship client interactions when technical depth is required.

Technical Lead Manager – Flagship

• Own the product strategy and roadmap for the AI Advertising Specialist, continuously evolving advertising capabilities and UX
• Design and build sophisticated campaign creation, management, and optimization tools with DSP-level functionality integrated into the platform
• Own end-to-end advertising workflows, from campaign setup to performance analysis, ensuring premium UX that reflects the luxury brand
• Partner with design and engineering to create intuitive, visually compelling interfaces for non-technical users
• Develop intelligent automation for bid management, audience targeting, budget allocation, and cross-platform campaign optimization
• Partner with AI/ML teams to enhance automated creative generation and testing frameworks
• Build comprehensive campaign performance dashboards and analytics for actionable insights and clear ROI measurement
• Establish guardrails, recommendation systems, and optimization algorithms guiding users toward advertising best practices
• Design integrations with major advertising platforms ensuring robust data flow and campaign synchronization across Google, Meta, LinkedIn
• Create audience segmentation and targeting tools optimized for lead generation and customer acquisition
• Define and track advertising performance, platform efficiency, and user adoption metrics demonstrating business impact
• Integrate advertising capabilities with CRM, lead management, and marketing automation systems