GTM Systems & Operations Manager

Persona

GTM operations manager scaling Post-Sales processes at Persona, a configurable identity verification platform. Optimizing tools, automation, reporting, and customer success programs.

Posted 9/11/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in defining and implementing lifecycle processes to enhance customer outcomes and drive business growth, with a strong focus on customer engagement methodologies and data analysis for strategic decision-making.

Highest-signal resume keywords

Go-To-Market OperationsCustomer Success MetricsProcess AutomationData Analysis in ExcelSaaS Industry Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Engagement MethodologiesProcess OptimizationReporting DesignProject CoordinationStrategic Improvement Deployment

Soft Skills

Attention to DetailWritten CommunicationVerbal CommunicationCollaborationPrioritization

Tools & Technologies

SalesforceSQLLookerTableauBI Tools

Industry Keywords

SaaSCustomer JourneyPost-Sales LeadershipCustomer OutcomesSolutions Engineering

Tech Stack

Tools & technologies

GoSQLTableau

About the role

Key responsibilities & impact

Define and implement lifecycle processes with Post-Sales leadership to support customer outcomes and drive business growth
Establish appropriate touch points throughout the customer journey, pre- and post-onboarding
Develop methodologies, processes, and systems supporting customer engagement across customer segments and teams
Research, evaluate, recommend, and implement tools that increase Post-Sales team efficiency
Identify opportunities for process automation and optimization focused on scalability
Curate content and playbooks to help teams consistently deliver customer outcomes
Manage deployment of processes
Design and build reporting for Post-Sales leadership on customer adoption, sentiment, advocacy, renewals, expansions, churn, and business results
Collaborate with enablement teams on new-hire onboarding and continual education training schedules
Support cross-functional Customer Success and Solutions Engineering initiatives requiring collaboration across the company

Requirements

What you’ll need

Minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company
Direct experience in a Customer Success or Solutions Engineering role is a plus
Deep understanding of key Customer Success concepts, metrics, and processes / best practices
Track record of contributing to strategic improvements, advocating for them internally, and managing end-to-end deployment
Ability to operate in fast-paced environments, prioritize initiatives, and excel under ambiguity
Strong attention to detail
Excellent written and verbal communication skills
Ability to coordinate projects across multiple stakeholders
Comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools such as Looker and Tableau
Ability to tell a story with data that creates a compelling narrative for business stakeholders

Benefits

Comp & perks

Medical, dental, and vision insurance for full-time US-based employees
3% 401(k) contribution for full-time US-based employees
Unlimited PTO
Quarterly mental health days
Family planning benefits
Professional development stipend
Wellness benefits
Private medical insurance for full-time UK employees
Dental insurance for full-time UK employees
6% employer pension contribution for full-time UK employees
Monthly wellness stipend for full-time UK employees
Professional development stipend for full-time UK employees
Co-working stipend for full-time UK employees
Equity