Operations Manager

OpenWorks

Operations Manager driving customer retention, provider performance, and territory growth. Supporting OpenWorks’ national facilities services operations remotely across Illinois.

Posted 9/11/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational performance management, with a focus on customer retention and relationship building. Proficient in data analysis and problem-solving to drive continuous improvement in business operations.

Highest-signal resume keywords

Operational Performance ManagementCustomer Relationship BuildingData Analysis and InsightsProblem-Solving SkillsMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operations ManagementAccount ManagementData AnalysisPerformance Metrics AnalysisProject Management

Soft Skills

Communication SkillsRelationship-Building SkillsProblem-Solving SkillsOrganizational SkillsDecision-Making Skills

Tools & Technologies

CRM SoftwareERP SoftwareProject Management Software

Industry Keywords

Customer RetentionTerritory GrowthOperational ChallengesCross-Functional Collaboration

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the operational performance of an assigned territory
Build strong relationships with customers and service providers to ensure exceptional service
Drive customer retention and identify opportunities for territory growth
Support provider performance, accountability, and territory coverage
Identify operational challenges and implement practical solutions
Analyze performance metrics and use data to improve results
Partner cross-functionally to resolve issues and continuously improve operations

Requirements

What you’ll need

Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
3–7 years of experience in operations, business operations, account management, or a similar role
Strong problem-solving and decision-making skills
Experience managing multiple priorities in a fast-paced environment
Ability to analyze data and turn insights into action
Excellent communication and relationship-building skills
High level of ownership, accountability, and organization
Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software

Benefits

Comp & perks

Competitive compensation
Benefits
Opportunity to grow your career
Collaborative, forward-thinking team
Opportunities to contribute to projects and initiatives that shape company success
Collaboration with diverse teams and stakeholders
Remote work arrangement