Global Head of Operational Excellence – Enablement

JOLT

Global Operations leader building AI and automation tools for JOLT’s EV charging and digital advertising network. Overseeing supply chain, customer experience, and operational excellence across five markets.

Posted 9/11/2026full-timeDallas • Texas • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in AI and automation product ownership within operational contexts, with a strong focus on driving continuous improvement and operational excellence across global markets. Proficient in data-driven decision making, KPI management, and leading cross-functional teams in fast-paced environments.

Highest-signal resume keywords

AI Product OwnershipOperational ExcellenceData-Driven Decision MakingTeam LeadershipContinuous Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AI Roadmap DevelopmentPredictive MaintenanceCX AutomationDigital Product ManagementKPI ManagementROI AnalysisOperational StrategySupply Chain ManagementProcess ImprovementDigital Workflow Integration

Soft Skills

InfluencingCollaborationLeadershipCommunicationProblem Solving

Industry Keywords

EV ChargingPhysical InfrastructureOut-of-Home MediaTech HardwareGlobal OperationsStart-Up EnvironmentScale-Up EnvironmentConsulting Experience

About the role

Key responsibilities & impact

Own and deliver the AI roadmap for JOLT’s Global Operations across predictive maintenance, CX automation, and real-time network monitoring
Define, prioritise, and ship AI and automation features
Translate operational pain points from local Operations Managers into scalable digital product solutions
Embed agentic AI workflows across Operations, shifting from reactive to preventative operations
Own and lead Global Supply Chain and Customer Experience, including strategy, team leadership, KPIs, and continuous improvement
Lead charging, screen equipment, and spare part planning, ordering, storage, and transport
Lead driver support through digital and contact centre channels
Drive operational excellence and best practices across global markets by influencing local Operations Managers
Own Global Operations & Maintenance Standard Operating Procedures and operating cadence
Drive Continuous Improvement projects across global markets
Collaborate with Digital Product and Software Engineering
Influence local Operations leads across five markets to drive operational excellence and AI-native ways of working

Requirements

What you’ll need

Applicants must be authorized to work in the United States
JOLT is unable to provide visa sponsorship for this role
Demonstrated track record of building or owning AI/automation products in an operational context (supply chain, field ops, CX, or logistics)
Experience influencing and leading operational teams, ideally in a global context
Comfortable with data, KPIs, and ROI-based decision making
Industry background in EV charging (CPO), physical infrastructure, Out-of-Home Media, or Tech hardware preferred
Digital Product management experience a plus
5–10+ years in a blend of Operations and Digital Product or Software Engineering
Experience leading operations and building or owning the tools that run them, preferably in EV Charging (CPO), Out-of-Home Media, Tech Hardware or Physical Infrastructure
Previous experience in a start-up, scale-up, or consulting environment
Experience building structure in a fast-paced global environment

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Long-Term Disability
401(k)
Parental Leave
Reasonable accommodation support during the application or interview process