JOLT

Operations

• Own and deliver the AI roadmap for JOLT’s Global Operations across predictive maintenance, CX automation, and real-time network monitoring
• Define, prioritise, and ship AI and automation features
• Translate operational pain points from local Operations Managers into scalable digital product solutions
• Embed agentic AI workflows across Operations, shifting from reactive to preventative operations
• Own and lead Global Supply Chain and Customer Experience, including strategy, team leadership, KPIs, and continuous improvement
• Lead charging, screen equipment, and spare part planning, ordering, storage, and transport
• Lead driver support through digital and contact centre channels
• Drive operational excellence and best practices across global markets by influencing local Operations Managers
• Own Global Operations & Maintenance Standard Operating Procedures and operating cadence
• Drive Continuous Improvement projects across global markets
• Collaborate with Digital Product and Software Engineering
• Influence local Operations leads across five markets to drive operational excellence and AI-native ways of working

Global Head of Operational Excellence – Enablement

Software Engineer

• Design, build, and maintain AI-driven workflows that automate real business processes, including LLM integration, MCP servers, agentic pipelines, and automated operations tooling
• Own technical execution end-to-end, guided by product direction
• Own monitoring, incident triage, backend production issues, cloud resource management, and back-office support for the field operations team
• Manage and evolve cloud infrastructure, keeping systems running, scaling infrastructure, and building maintainable infrastructure
• Contribute across the stack by debugging front-end issues, supporting releases, and handling work outside a defined lane
• Proactively communicate with operations leads, commercial teams, and external partners
• Explain technical decisions, business impact, and tradeoffs to non-engineering stakeholders

• Own and deliver the AI roadmap for JOLT’s Global Operations across predictive maintenance, CX automation, and real-time network monitoring
• Define, prioritise, and ship AI and automation features by translating operational pain points into scalable digital product solutions
• Embed agentic AI workflows across Operations to shift from reactive to preventative operations
• Own and lead Global Supply Chain and Customer Experience, setting strategy, leading a small team, owning KPIs, and driving continuous improvement
• Lead supply chain planning, ordering, storage, and transport for charging, screen equipment, and spare parts
• Lead driver support through digital and contact centre channels
• Drive operational excellence and best practices across global markets by influencing local Operations Managers
• Own Global Operations and Maintenance SOPs and operating cadence
• Drive continuous improvement projects across global markets
• Collaborate with Digital Product and Software Engineering to build JOLT’s Agentic Operations ecosystem