National Operations Manager, Employee Benefits

The Baldwin Group

National operations manager optimizing employee benefits brokerage workflows across the United States. Driving compliance, automation, KPIs, and process improvement with regional and senior leaders.

Posted 9/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Employee Benefits operations, process improvement, and compliance management while effectively collaborating with cross-functional teams to drive operational excellence and enhance productivity.

Highest-signal resume keywords

Employee Benefits ExpertiseProcess Improvement MethodologiesOperational Best PracticesAnalytical Problem-Solving SkillsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Standards DevelopmentWorkflow StreamliningKPI EstablishmentData InterpretationChange Management

Soft Skills

Excellent CommunicationInfluencing SkillsLeadership Without Authority

Tools & Technologies

Microsoft Office SuiteAgency Management Platforms

Industry Keywords

Insurance Brokerage OperationsRegulatory ComplianceAudit StandardsOperational IntegrationMulti-Regional Oversight

About the role

Key responsibilities & impact

Develop and implement national standards and best practices for Employee Benefits operations
Identify inefficiencies and lead initiatives to streamline workflows, improve accuracy, and enhance productivity across regions
Ensure adherence to regulatory requirements, internal controls, and audit standards; monitor risk and implement corrective actions
Collaborate with IT and business leaders to optimize agency management systems and leverage automation tools
Establish KPIs and reporting dashboards to measure operational effectiveness and drive continuous improvement
Partner with regional operations leaders, client service teams, and senior management to align operational initiatives with business objectives
Provide guidance and subject matter expertise to regional teams on operational policies, procedures, and system utilization
Lead operational integration efforts during mergers, acquisitions, or organizational restructuring

Requirements

What you’ll need

Bachelor’s degree in business, human resources, or related field
6–8 years in insurance brokerage operations, with demonstrated expertise in Employee Benefits and process improvement
Advanced knowledge of operational best practices and process improvement methodologies
Strong analytical and problem-solving skills with ability to interpret data and drive decisions
Excellent communication and stakeholder management skills
Proficiency in Microsoft Office Suite and familiarity with agency management platforms
Ability to influence and lead cross-functional initiatives without direct authority
Strong understanding of employee benefits workflows, compliance requirements, and agency management systems
Experience with national or multi-regional operational oversight and change management initiatives