The Baldwin Group

Operations

• Develop and implement national standards and best practices for Employee Benefits operations
• Identify inefficiencies and lead initiatives to streamline workflows, improve accuracy, and enhance productivity across regions
• Ensure adherence to regulatory requirements, internal controls, and audit standards; monitor risk and implement corrective actions
• Collaborate with IT and business leaders to optimize agency management systems and leverage automation tools
• Establish KPIs and reporting dashboards to measure operational effectiveness and drive continuous improvement
• Partner with regional operations leaders, client service teams, and senior management to align operational initiatives with business objectives
• Provide guidance and subject matter expertise to regional teams on operational policies, procedures, and system utilization
• Lead operational integration efforts during mergers, acquisitions, or organizational restructuring

National Operations Manager, Employee Benefits

Broker

• Assist and/or set client-specific casualty program strategy and execute on that strategy
• Review and advise on client risk and insurance programs, technical questions, and contract review
• Develop and maintain market relationships for new and renewal business
• Tailor programs for difficult-to-place risks and insurance programs
• Evaluate marketplace capabilities and select potential markets for submissions
• Prepare submissions and gather additional information
• Negotiate pricing, collateral, policy terms and conditions, and prepare proposals
• Coordinate client and insurance company partner meetings
• Solicit renewal information
• Resolve client relationship, payment, claims, and E&O issues
• Collaborate with analytics on loss projections, collateral analysis, and program structure
• Collaborate with production on RFPs and prospective business presentations
• Perform other duties as assigned
• Travel as needed

Senior Casualty Broker

Risk

• Establish and lead the execution of client segmentation strategy in partnership with the Managing Director
• Establish and lead strategies to enhance the client experience
• Achieve and maintain high client retention
• Ensure efficiency in workflows and operational execution
• Lead service team integration projects
• Manage insurance company partner relationships, team meetings, and training coordination for market updates
• Coach, mentor, manage, and support the professional development of team colleagues
• Create an environment encouraging open communication and high morale
• Provide day-to-day oversight, direction, and accountability for team colleagues
• Perform annual and ongoing performance reviews
• Manage colleague onboarding and termination decisions

Director of Client Experience, Commercial Risk

Associate

• Support and enhance the organization's overall internal control environment across business operations, technology platforms, financial reporting, information security, regulatory compliance, and risk management
• Evaluate control design and effectiveness
• Document key processes and procedures, policies, process flows, risk and control matrices, and control narratives in alignment with COSO principles
• Maintain evidence demonstrating control performance
• Perform periodic risk assessments across business and technology functions
• Identify control gaps, emerging risks, and process inefficiencies
• Develop and recommend risk mitigation strategies and control enhancements
• Support enterprise risk management and compliance initiatives
• Develop and execute control testing procedures
• Analyze testing results, identify deficiencies, and track remediation activities
• Monitor key controls through continuous auditing and data analytics where applicable
• Support compliance with SOX, state insurance regulations, privacy regulations, cybersecurity requirements, SOC reporting, PCI DSS, and other applicable frameworks
• Assist with regulatory examinations, audits, and compliance assessments
• Liaise with Internal Audit and external auditors
• Coordinate audit requests, walkthroughs, interviews, and evidence collection
• Respond to audit inquiries and support remediation efforts
• Track audit findings and corrective actions
• Evaluate operational processes and conduct special reviews or investigations
• Participate in fraud prevention, business continuity, vendor management, and cybersecurity assessments
• Prepare audit-ready reports on risks, control effectiveness, and recommendations
• Communicate findings and corrective action plans to leadership
• Escalate significant issues and emerging risks
• Present control-related information to management committees and stakeholders
• Develop metrics, dashboards, and reporting to monitor control effectiveness
• Stay informed on regulatory changes, emerging risks, and insurance-sector best practices
• Support additional control, audit, risk management, governance, compliance, and operational initiatives as assigned

Internal Controls Associate – MSI

Insurance

• Coordinate with National Compliance Team members throughout the country on large-scale projects and day-to-day workflow
• Mentor and guide junior compliance team members on project management, drafting, research, public speaking and professional development
• Plan, draft and deliver timely, legally relevant client deliverables, including regulatory summaries, statutory interpretations, compliance alerts, presentations and educational materials
• Manage the firm's compliance-related activities for the West region of the United States
• Support sales and growth in the West region by partnering with client experience teams and advisors
• Participate in sales initiatives, prospect meetings, educational sessions and trainings
• Serve as a subject matter resource on California-specific employee benefits compliance matters
• Provide practical compliance guidance and education to West region colleagues, clients and prospects
• Review, digest and translate regulatory and legal developments into practical, actionable guidance

Director of Compliance, Employee Benefits – Insurance Advisory Solutions

Customer Success Manager

• Own assigned client tasks, meet required due dates, and track progress in the Agency Management System
• Independently lead process execution and cross-functional coordination for assigned clients
• Oversee open enrollment activities within the renewal timeline
• Identify discrepancies, determine root causes, resolve issues, or escalate appropriately
• Support compliance activities including COBRA, EOI, notices, and plan documentation
• Coordinate with carriers, vendors, internal teams, clients, and members to resolve escalated issues
• Advise colleagues and third-party partners on complex eligibility situations and benefits questions
• Create client-ready documentation and recommendations
• Prepare renewal materials, open enrollment instructions, COBRA information, claims updates, and benefits administration messages
• Identify and contribute to process efficiencies and improvements
• Support implementations and open enrollment by identifying service risks
• Support retention and growth of an assigned book of business
• Participate in open enrollment calls and meetings as a knowledgeable point of contact

Client Success Specialist, Employee Benefits

Account Executive

• Coordinate team preparation for renewal and new business meetings
• Lead client meetings with support from product line specialists, advisors, and senior colleagues when necessary
• Participate in prospect meetings as required
• Interpret and summarize claims data
• Solicit relevant renewal data from clients and ensure timely return and distribution to supporting colleagues
• Prepare and process renewal submissions for marketing and follow up for carrier quotes
• Analyze quotes for accuracy and prepare comparative quote analyses for client presentations
• Perform data analysis to determine program structure options
• Create and compile client presentations and internal marketing materials
• Submit sold business to the insurance market and oversee implementation
• Review insurance company documents for accuracy and submit corrections for revision
• Maintain business relationships with clients, insurance carriers, and colleagues
• Oversee engagement of claims, analytics, and risk engineering resources
• Generate and maintain schedules of insurance, billing schedules, and other post-bind deliverables
• Maintain CAC client portals
• Monitor premium payment status and administer client invoicing and carrier payment timelines
• Review and process program audits and endorsements through the policy life cycle
• Perform other duties as assigned

Associate Account Executive, Insurance Diligence and Private Equity Solutions

Advocate

• Directly handle claims from inception to resolution across public and private Directors and Officers Liability, Errors and Omissions, Employment Practices Liability, Cyber and Technology Errors and Omissions, Fiduciary Liability, Crime, and Kidnap and Ransom coverage lines
• Timely and accurately report new claims and circumstances while proactively identifying potential coverage issues
• Obtain insurer consent for counsel retention and settlements
• Analyze coverage letters from insurers
• Facilitate distribution of insurer coverage positions and status updates
• Schedule and moderate client meetings and conference calls with insurers
• Maintain invoice trackers and reconcile invoices against client policy retention
• Facilitate insurer reimbursement payments to clients
• Maintain up-to-date electronic claim files
• Review loss runs and obtain status updates for timely and accurate file maintenance
• Escalate claim and coverage issues to CAC leadership
• Develop and maintain working relationships with clients and insurer claim representatives
• Perform other duties as assigned

Claims Advocate

Client Partner

• Gather information and risk management recommendations for renewals and deliver renewals and/or binders as needed
• Assist in managing all policy activity aspects of assigned accounts, including endorsements and invoicing
• Maintain timeliness and completeness when interacting with clients, the organization, and Insurance Company Partners to minimize potential errors and omissions claims
• Receive phone calls and office visitors requesting quotes, changes to existing coverage, and/or new policies
• Determine acceptability and placement, complete applications or endorsements, and collect premium when applicable
• Review existing accounts to determine whether additional lines of insurance should be solicited and solicit them by mail and/or phone prior to renewal
• Cultivate strong relationships with Insurance Company Partners and know carrier requirements and attributes
• Identify opportunities to improve the firm, business segment, and processes
• Bring issues and discrepancies to appropriate leadership
• Serve as a technical resource for clients, advisors, Insurance Company Partners, and prospects while providing prompt, efficient, high-quality service for designated accounts

Associate Client Manager – Surety

• Deliver stewardship promises by owning assigned tasks, meeting due dates, and tracking progression in the Agency Management System
• Independently lead process execution and cross-functional coordination for assigned clients
• Oversee renewal deliverables and ensure accurate and timely execution of renewal activities
• Identify discrepancies, determine root causes, resolve issues, or escalate appropriately
• Support compliance activities, including certificate issuance, policy documentation, and regulatory notices
• Maintain complete and accurate records across systems, files, and client documentation
• Coordinate with carriers, vendors, internal teams, and third-party providers to resolve escalated issues
• Advise colleagues and partners on complex situations and formulate recommendations
• Prepare renewal materials, coverage summaries, certificate instructions, claims updates, and policy administration communications
• Identify and implement process efficiencies and improvements
• Support retention and growth of an assigned book of business through accurate policy administration and high-quality client service
• Participate in renewal calls and client meetings as a knowledgeable point of contact

Client Success Specialist, Commercial Risk – Middle Market

• Maintain client files accurately and consistently in the Agency Management System
• Ensure proper file documentation and communication according to company workflows, procedures, and best practices
• Compose professional business correspondence via letter, email, and other means
• Perform accounting and math-related functions, including invoicing and premium allocation
• Monitor claims, communicate claims information internally, and maintain up-to-date claims records
• Provide guidance and assistance to insureds in coordination with claims
• Collaborate effectively with Advisors, Directors Risk Management, Client Service Specialists, agency personnel, clients, and insurance companies
• Attend client meetings with the Advisor or Director Risk Management when requested
• Assist coworkers with client inquiries and work processing when needed
• Manage day-to-day client account activities, including policy review, changes and updates, contract review for certificate processing, renewal documents, marketing and negotiating insurance programs, surplus lines filing, lease review, and review of client-related financial statements
• Respond to client inquiries by telephone and email and follow up for timely service
• Counsel and advise clients on coverage and exposure; recommend and place additional coverage as needed
• Seek referrals from the current client base and pursue new business prospects using the prospect database and automation system
• Cultivate relationships with insurance company partners and maintain knowledge of carrier requirements and attributes
• Identify opportunities to improve the firm, business segment, and processes; escalate issues and discrepancies to appropriate leadership

Client Manager, Commercial Risk

Solutions Engineer

• Design solution architectures for Baldwin Retail that are scalable, adaptable, and aligned with enterprise architecture principles and IT strategy
• Translate product requirements into technical designs, working with product owners to understand business processes and identify challenges
• Design agentic AI and automation solutions, including agent orchestration patterns, LLM integration, human-in-the-loop workflows, and tool/API exposure for agent consumption
• Contribute to design standards, guardrails, and reference patterns used by engineering teams
• Evaluate third-party products, platforms, and cloud services and develop build-vs-buy recommendations
• Review solution designs with engineering teams to surface risks and architectural gaps
• Partner with Security, Compliance, and Risk to embed information security, Business Continuity, and Disaster Recovery requirements
• Collaborate with Data Platform teams on data processing patterns, integration strategies, and access boundaries
• Produce architectural decision records, integration specifications, and design documentation
• Design and integrate cloud solutions across AWS and Azure, ensuring reliability and operational readiness
• Prototype new solutions, validate component compatibility, and establish reusable patterns
• Participate in architecture reviews and design sessions
• Ensure solutions follow cloud best practices for reliability, cost efficiency, observability, and performance
• Assess emerging technologies, including generative and agentic AI, for applicability to the Retail technology roadmap

Enterprise Solution Architect

• Underwrite and market insurance needs of clients and prospects with a focus on exceptional customer service
• Maintain in-depth knowledge of Property, Inland Marine, General Liability, Business Automobile Liability, Workers’ Compensation and Commercial Umbrella
• Maintain thorough knowledge of the insurance marketplace and relationships with key underwriters
• Evaluate qualified insurance companies in the marketplace
• Assess client needs, design solutions, and negotiate with insurance carriers to obtain appropriate coverage plans
• Market higher-complexity client business to insurance carriers for new and renewal business
• Identify appropriate carriers and submit applications for quotes
• Negotiate favorable rates, terms, and conditions
• Prepare Insurance Proposals
• Stay current on industry news, products, coverage, and technology
• Attend company meetings, educational workshops, carrier functions, staff meetings, and networking events when requested
• Maintain a professional and appropriate demeanor

Senior Placement Manager, Commercial Risk

Account Manager

• Foster and maintain strong relationships with assigned clients
• Interpret complex plan performance data and advise on plan design and coverage strategy
• Ensure compliance with federal and state regulations
• Lead multi-year renewal strategies, including benefit options, benchmarking, claims experience, contribution modeling, and plan design alternatives
• Prepare and deliver Quarterly Business Review insights, trend analysis, dashboards, and strategic recommendations
• Review, refine, and approve employee-facing communications, including Benefit Guides
• Manage client compliance calendars and required notices, filings, and plan documentation
• Partner with Client Success Specialists, Advisors, and third-party partners to clarify data needs and troubleshoot issues
• Resolve escalated enrollment discrepancies, eligibility questions, coverage issues, billing issues, claim disputes, and endorsement requests
• Coordinate deliverables across internal teams for renewals, onboarding, audits, and major client events
• Mentor colleagues and recommend process improvements to enhance service delivery
• Collaborate with Client Executives, Advisors, carriers, and internal support colleagues to deliver exceptional client service

Senior Client Relationship Manager, Employee Benefits

Consultant

• Assist in managing strategic planning, consulting, guidance, marketing, investment analysis, and servicing for the assigned retirement business
• Build the retirement consultant book of business
• Develop and maintain relationships with retirement plan sponsors
• Deliver prompt and proactive client service
• Produce and deliver plan review meetings in person or virtually
• Deliver participant education and wellness seminars in person or virtually
• Achieve service, growth, and retention goals for the assigned book of business
• Lead a team and achieve goals
• Ensure conformance with company guidelines and regulatory policies
• Maintain and update the CRM for existing customers in real time