The Baldwin Group

Compliance

• Partner with Client Experience Teams to identify, assess, and address employee benefits compliance risks and support clients in developing practical compliance strategies.
• Provide consultative guidance to clients and internal stakeholders on health and welfare compliance matters, including but not limited to ERISA, ACA, COBRA, HIPAA, Section 125, MHPAEA, and other applicable federal requirements.
• Assist in conducting compliance reviews and assessments, and assist in the development of recommendations and corrective action strategies.
• Research, analyze, and interpret legislative, regulatory, and administrative guidance impacting employer-sponsored benefit plans.
• Monitor regulatory developments and emerging compliance trends and communicate relevant developments to clients and internal stakeholders in a timely manner.
• Develop client-facing communications, alerts, presentations, training materials, and other educational resources regarding regulatory developments and compliance best practices.
• Deliver presentations, webinars, and training sessions to clients, prospects, and internal colleagues.
• Collaborate with internal subject matter experts, external legal counsel, compliance vendors, and carrier partners, as appropriate, to support client needs and ensure accurate guidance.
• Serve as a key partner to senior Compliance leaders by supporting complex client engagements, regulatory initiatives, thought leadership efforts, and the ongoing development of the firm's compliance solutions and resources.
• Contribute to the creation, maintenance, and enhancement of compliance tools, templates, assessments, and other resources used by clients and internal teams.
• Support the Compliance team in maintaining consistent, practical, and client-focused guidance across the organization.
• Demonstrate a commitment to continuous learning and professional development while contributing to a collaborative and high-performing team environment.

Associate Director of Compliance, Employee Benefits – Insurance Advisory Solutions

Client Partner

• Generate and coordinate client and prospective deliverables, with an emphasis on accuracy and meeting stringent deadlines
• Update and generate weekly reports utilizing the CRM and MS Office
• Maintain/update CRM and Department tracking sheets on a real time basis
• Data gathering for surveys
• Offer additional support in facilitating RFP's from various vendors through the RPAG system
• Build up subject matter expertise through self study (ex. designations, licensing), industry partner interactions, and client interaction
• Special projects as needed

Associate Client Manager, Retirement Plans

Client Services Representative

• Responsible for gathering information and risk management recommendations for renewals.
• Manages all policy activity aspects of assigned accounts including endorsements and invoicing.
• Presents new business and renewal risks to the insurance marketplace for quoting.
• Maintains a concern for timeliness and completeness when interacting with clients and partners.
• Responsible for developing a deep understanding of assigned accounts and placement strategy.

Senior Client Service Specialist, Commercial Risk – Insurance Advisory Solutions

Account Manager

• Responsible for fostering and maintaining strong relationships with assigned clients.
• Provide meaningful consulting by interpreting complex plan performance data, advising on plan design and coverage strategy.
• Ensure compliance with federal and state regulations; escalating only highly novel or enterprise level scenarios as appropriate.
• Lead the full renewal strategy by preparing, analyzing, and presenting benefit options, benchmarking, claim experience, contribution modeling, and plan design alternatives; collaborate with Placement, Compliance, and Population Health teams to develop data supported recommendations.
• Prepare and deliver Quarterly Business Review (QBR) insights, including advanced dashboard interpretation, trend analysis, and strategic recommendations to improve program performance and client outcomes.
• Review, refine, and approve employee facing communication materials—including Benefit Guides—to ensure accuracy, clarity, and alignment with client strategy; collaborate with clients and colleagues during development and final approval.
• Manage the client compliance calendar, ensuring timely and accurate delivery of required notices, filings, and plan documentation; proactively identify emerging compliance risks and advise clients on mitigation strategies.
• Partner closely with Client Success Specialists (CSS), Advisors, and third-party partners to clarify data needs, monitor progress, and troubleshoot issues that could impact timelines or strategic deliverables.
• Resolve escalated enrollment discrepancies, eligibility questions, and coverage issues using deep knowledge of carrier processes and plan rules; manage highly complex exceptions and coordinate with carriers/clients as needed.
• Plan, coordinate, and oversee deliverables across internal teams to ensure seamless execution of renewal cycles, onboarding, audits, and other major client events.
• Investigate and resolve complex billing issues, claim disputes, and endorsement requests by coordinating with carriers and internal technical experts; identify patterns and recommend process improvements to enhance service delivery.

Senior Client Relationship Manager, Employee Benefits

Account Executive

• The Sr Client Executive is responsible for the management and service of complex accounts and functions at a strategic level to develop and retain consultative relationships with clients.
• Evaluate and educate clients on missing or newly available coverage options.
• Experience with managing clients either on the advisor level or on a client manager level.
• Ability and experience in understanding client's financial situations and personal circumstances.
• Deliver a distinctive and thoughtful experience that is aimed at providing appropriate advice for the client's situation that secures confidence and business.
• Provide complex client and risk management services.
• Have working relationships with industry partners and utilizing these specialists and network for the betterment of their clients’ service and support and their own expertise.
• Keep current about developments in industry, insurance laws and strategies for policy management.
• Build and solidify client relationships through a distinctive experience that leverages the unique value proposition of the firm's business.
• Manage client relationships with goal of developing first call status for all insurance planning and needs.
• Provide information related to new insurance products, regulatory issues, and new policies.
• Ensure conformance with entire company guidelines and regulatory policies.
• Identify customers' insurance needs by basic modules.
• Provide different insurance products to attain successfully identified needs.
• Maintain and update records as well as files on existing customers.
• Prioritize customer requirements and cross-sells services and products of varied company business lines.

Senior Client Executive, Commercial Risk – Insurance Advisory Solutions

Underwriter

• Primary responsibility for monthly client deliverables
• Create and manage dashboard exhibits
• Establish ongoing communication with carriers to monitor claim trends
• Remain current with products available
• Build employer/employee contribution strategies and projection-based modeling
• Work closely with actuarial partners on project-based work
• Assist on additional team projects as needed
• Provide data manipulation and formatting
• Support medical utilization project-based work

Director of Underwriting, Employee Benefits

• Build and maintain strong client relationships as the primary point of contact, proactively communicating expectations, updates, and strategic recommendations.
• Assess client needs and develop tailored benefit solutions, including evaluating existing programs and identifying opportunities for additional coverage.
• Lead the renewal process by preparing, analyzing, and effectively presenting benefit options, benchmarking, claim experience, contribution modeling, and plan design alternatives.
• Manage the client service calendar, including onboarding, renewals, open enrollment preparation, compliance updates, and delivery of required plan documentation.
• Ensure benefit programs comply with federal and state regulations (ERISA, HIPAA, ACA) and oversee related compliance activities such as 5500 filings and plan documents.
• Liaise with carriers and vendors to negotiate contracts, resolve issues, solicit proposals, and manage policy activity to ensure timely, accurate service delivery.
• Oversee new client onboarding in alignment with the Peace of Mind process, including timely C-suite engagement.
• Partner with Client Success Specialists and internal teams to clarify data needs, monitor task progress, and maintain consistent, high-quality workflows.

Client Relationship Manager, Employee Benefits

• Build and maintain strong client relationships as the primary point of contact, proactively communicating expectations, updates, and recommendations.
• Assess client needs and develop tailored coverage solutions, including evaluating existing programs and identifying opportunities for additional or enhanced coverage.
• Lead the renewal process by preparing, analyzing, and effectively presenting coverage options, benchmarking, loss experience, exposure analysis, and program design alternatives.
• Manage the client service calendar, including onboarding, renewals, policy issuance, compliance updates, and delivery of required policy documentation.
• Ensure insurance programs comply with applicable federal and state regulations and oversee related compliance activities including policy documentation and regulatory filings.
• Liaise with carriers and vendors to negotiate contracts, resolve issues, solicit proposals, and manage policy activity to ensure timely, accurate service delivery.
• Oversee new client onboarding in alignment with the Peace of Mind process, including timely C-suite engagement.
• Partner with Client Success Specialists and internal teams to clarify data needs, monitor task progress, and maintain consistent, high-quality workflows.
• Develop client-facing communication materials, including coverage summaries and client risk reports, and coordinate or conduct renewal meetings.
• Maintain high standards of accuracy, timeliness, and completeness in all interactions.
• Identify opportunities to improve processes, tools, and workflows, escalating issues to leadership as needed.

Client Relationship Manager, Commercial Risk – Middle Market

• Provide advice and support to plan fiduciaries via committee meetings in the areas of investment selection, plan provisions, and strategic recommendations to improve the plan.
• Respond promptly to client inquiries and troubleshoot in conjunction with the Provider, TPA, DCIO, or other subject matter experts
• Conduct participant education meetings and seminars, including one-on-one consultations
• Meticulously update CRM on a real time basis, and generate periodic departmental reports.
• Generate and coordinate client deliverables such as investment and plan reviews with a high emphasis on accuracy and meeting stringent deadlines.
• Offer additional support in facilitating RFP’s from various vendors
• Update and generate weekly reports utilizing the CRM and MS Office, adhering to departmental protocols.
• Assist in generating pitch decks and compiling competitive intelligence on upcoming prospect meetings

Client Manager, Retirement Plans

Inside Sales

• Manage company-provided leads while identifying cross-sell and upsell opportunities to drive business growth.
• Generate referrals and cultivate long-term client relationships through centers of influence and strategic referral partnerships.
• Present insurance proposals in a professional and consultative manner, reviewing coverages in detail to ensure client understanding and confidence in recommended solutions.
• Communicates effectively and professionally with clients, prospects, insurance company partners, and internal service team members through phone, email, and virtual meetings.
• Finalizes sales by collecting required documentation, applications, and signatures while ensuring a seamless transition to the service team.
• Builds trust quickly with prospective clients by identifying needs, overcoming objections, and providing tailored insurance solutions.
• Maintains strong follow-up discipline and pipeline management to maximize conversion opportunities and client retention.
• Prepares recommendations and coverage solutions for prospective accounts while adhering to agency policies and carrier underwriting guidelines.
• Maintains a high level of accuracy, organization, and attention to detail in all client and carrier interactions to minimize errors and omissions exposure.
• Maintains current knowledge of insurance products, industry trends, and underwriting guidelines for carrier partners represented by the firm.
• Represents the firm professionally within the community and in all interactions with clients and insurance company partners.
• Identifies opportunities to improve workflow, processes, and overall business performance while contributing positively to team culture.
• Meets or exceeds monthly new business production goals and performance expectations.

Inside Sales Advisor – Personal Lines

• Manage day-to-day activities of client accounts
• Coordinate service delivery for accounts
• Maintain client files in AMS accurately
• Develop professional working relationships with clients

Client Manager, Commercial Risk – Insurance Advisory Solutions

• Assists in establishing and maintaining appropriate commercial carrier relationships
• Performs marketing activities for large accounts as assigned
• Prepares risk maps or peer reviewing risk maps for assigned accounts
• Coordinates service delivery including developing initial placement/renewal strategy
• Completes special projects
• Looks for opportunities to improve the firm, business segment and processes
• Brings issues and discrepancies to appropriate leadership
• When requested, serves as a mentor to new colleagues

Senior Client Manager, Surety

Customer Support

• Works with advisors and line-of-business specialists to analyze client data
• Prepares documents for presenting risks to market
• Assists client service teams in the preparation of presentation materials
• Analyzes and summarizes complex data and compiles reports under supervision
• Records data into appropriate insurance company and firm software
• Runs monthly cancellation and expiration reports
• Processes and completes endorsements and audits
• Completes special projects as assigned

Customer Service Specialist – Personal Lines

QA Engineer

• Collaborating with leaders and stakeholders across the company to understand the business, product and system requirements
• Thoroughly test software to ensure proper operation and freedom from defects utilizing knowledge of application architecture
• Maintain documentation of test results, assist in debugging and communicate to business stakeholders
• Utilize necessary analytical skills to develop and maintain knowledge of in-house/vendor systems, formulas, rate specifications, manual rules, and state filing information
• Maintain a test repository and/or performance test results; identify and resolve problems in areas of test development/management; devise improvements to current procedures and develop models of possible future configurations
• Provide detailed, insightful, constructive, and actionable feedback based on testing outcomes; produce reporting and documentation for all testing efforts, results, activities, data, logging and tracking
• Create visibility and deepen collaboration during development to ensure more reliable releases
• Enhance tools, processes, and frameworks to bring insurance products to market

Senior QA Engineer

• Manages all policy activity and stewardship aspects in book of business.
• Analyzes and reports on relevant claims data for larger accounts.
• Ensures client compliance with respect to benefits.
• Gathers the information needed to present to insurance company marketplace for proposals.