Claims Advocate

The Baldwin Group

Claims Advocate managing complex insurance claims for CAC, a commercial insurance broker and advisor. Coordinating insurers, clients, coverage analysis, settlements, reimbursements, and claim files.

Posted 9/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing claims across various liability coverage lines while maintaining strong client relationships and ensuring timely communication. Proficient in analyzing coverage issues and facilitating effective resolutions in a professional manner.

Highest-signal resume keywords

Claims ManagementAnalytical SkillsClient Relationship ManagementMicrosoft Office ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingCoverage AnalysisInvoice ReconciliationFile MaintenanceLoss Run Review

Soft Skills

MultitaskingCommunicationRelationship ManagementProfessionalismConfidentiality

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Certifications & Qualifications

Bachelor's DegreeParalegal Certification

Industry Keywords

Directors and Officers LiabilityErrors and OmissionsEmployment Practices LiabilityCyber LiabilityFiduciary Liability

About the role

Key responsibilities & impact

Directly handle claims from inception to resolution across public and private Directors and Officers Liability, Errors and Omissions, Employment Practices Liability, Cyber and Technology Errors and Omissions, Fiduciary Liability, Crime, and Kidnap and Ransom coverage lines
Timely and accurately report new claims and circumstances while proactively identifying potential coverage issues
Obtain insurer consent for counsel retention and settlements
Analyze coverage letters from insurers
Facilitate distribution of insurer coverage positions and status updates
Schedule and moderate client meetings and conference calls with insurers
Maintain invoice trackers and reconcile invoices against client policy retention
Facilitate insurer reimbursement payments to clients
Maintain up-to-date electronic claim files
Review loss runs and obtain status updates for timely and accurate file maintenance
Escalate claim and coverage issues to CAC leadership
Develop and maintain working relationships with clients and insurer claim representatives
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree required (paralegal certification is beneficial)
2-5 years relevant work experience preferred
Strong multitasking and time management skills
Strong communication and relationship management skills
Strong analytical skills
Ability to engage with and present confidently to clients both external and internal
Ability to identify client needs and provide solutions to address those needs
Ability to set realistic client expectations and deliver in a time-sensitive environment
Strong expertise in Microsoft Office applications including Outlook, Excel, Word, and PowerPoint
High level of professionalism and confidentiality

Benefits

Comp & perks

Bonus opportunity
Benefits