Operations

• Manage and service data center infrastructure to ensure 24x7 operations
• Document and update all requests on the internal web portal ticketing system
• Deliver ITIL compliance process conformance for incident, problem and change management
• Coordinate and provide support to contractors and vendors
• Generate accurate and regular reports as required
• Any other duties or projects as assigned by the management

Data Center Site Operations Team Lead

• Process accounts payable by reviewing supplier and subcontractor invoices, matching them to purchase orders, and resolving discrepancies
• Apply incoming payments accurately, perform regular bank reconciliations, and ensure job records reflect real-time financial status
• Convert quotes into active jobs and maintain accurate updates on job progress, installation schedules, and completion status
• Prepare and issue commercial invoices and progress claims with complete supporting documentation
• Raise, issue, and track purchase orders through to completion
• Onboard subcontractors, including verification of business details, banking information, and compliance documentation
• Monitor insurance, certifications, and compliance renewals, ensuring all documentation is correctly attached to job records
• Maintain product, pricing, and supplier data within the system, ensuring accuracy of codes and specifications
• Support job costing, dispatch tracking, and job close-out processes to ensure accurate financial reporting

Accounts, Operations Administrator

• Monitoring real-time data streams from field sensors and responding to alerts.
• Consistently following SOPs (Standard Operating Procedures) to investigate and localize real-time faults with minimal error.
• Quickly and efficiently working with Supervisors on ad-hoc data requests, and following up during ongoing investigations.

Operations Analyst – Contractor Role

• Manage operational workflows across multiple recruiting campaigns and client accounts
• Coordinate candidate communications, outreach, follow-ups, scheduling, and confirmations
• Monitor shared inboxes and ensure timely, professional responses
• Maintain accurate candidate records and operational data
• Support recruiters and internal stakeholders with day-to-day operational tasks
• Identify process inefficiencies, flag issues proactively, and suggest improvements
• Follow and improve SOPs, workflows, and internal systems
• Assist with reporting, audits, and other operational projects as needed

Operations Associate

• Resource Headcount management including existing, attrition and new hire.
• Analysis versus Budget and Forecast on a monthly basis
• Track joiners moving into / out of teams and ensure profiles creation in enterprise tools of the organization
• Maintain and upkeep of data related to resources (Rate card, Utilization targets, team/product related information)
• Planning and executing periodic Skills assessment process – reporting progress and reporting / analytics of Skills data
• Update and maintain resource project assignments and schedules on enterprise tools
• Tracking resource bandwidth/availability using excel and enterprise tools. Work with Resource managers and Line managers through regular cadence on data validity and accuracy
• Standard/ad-hoc reports and dashboards related to headcount, utilization, compliance and Availability
• Contractors’ extension tracking
• Follow up and tracking of non-billable hours’ analysis and reporting to management

Resource Management Operations Specialist

• Support the daily operations, service fulfillment, internal coordination, client follow-up, task tracking, and operational accountability of Enterprise Management Solutions LLC.
• Coordinate work across assigned agents and supporting departments, including sales agents, receivables personnel, administrative support, and vendors.
• Maintain daily operational task lists and trackers.
• Monitor open assignments, pending service items, and overdue tasks.
• Track client service requests, internal assignments, and leadership directives.
• Follow up with assigned agents and departments to ensure work is completed.
• Help coordinate fulfillment of services and ensure client-facing deliverables are completed on schedule.
• Track leads, referrals, inquiries, and service requests received through company channels.

Operations Manager – Enterprise Management Solutions

• Qualify inbound commercial leads (taking the qualification baton from our Lead Nurturing team)
• Conduct discovery calls with commercial buyers (facility managers, property managers, small business owners)
• Build quotes in our CRM and present them on online or phone calls with confidence
• Handle objections, close deals, on the call
• Maintain a structured follow-up cadence on every qualified lead — no lead drops
• Coordinate site assessments with our certified installer network across Australia
• Book installation dates with installers and customers; manage scheduling conflicts
• Ensure every project moves cleanly from "quote accepted" → "site assessment" → "installation booked" → "installation complete" → "invoice paid"
• Be the single point of contact for the customer throughout the project lifecycle
• Resolve issues between customer and installer when they arise; escalate to leadership only when needed
• Maintain relationships with our certified installer network (current installers across major AU cities)
• Identify gaps in installer coverage and flag to leadership
• Quality-check installer performance via customer feedback post-install
• Onboarding support for new installers as the network grows

Sales & Operations Manager – Commercial Supply & Install

• Develop CarBravo Process Acumen and Knowledge
• Enhance Dealer engagement and satisfaction through proactive outreach and support
• Responding in a timely manner to Dealer inquiries
• Improving Program adoption and compliance by addressing Dealer concerns promptly
• Streamlining communication between Program management and Dealers
• Maintaining a high level of satisfaction with Dealers through consistent support
• Help maximize Dealer Pre-Owned operations
• Proactive outreach to ensure Dealers are aware of available resources
• Advise Dealer on recommended actions to improve online reputation
• Advise Dealer on tracking analytics for better insights
• Advise Dealer relative to the appropriate quality and quantity of vehicles to be Certified
• Develop scripts and FAQs for Customer ensuring Customer input and approval

CarBravo Consultant

• Manage import and export operations for shipments
• Create and manage shipments in the system
• Ensure accurate billing and document handling
• Engaging with stakeholders for daily transactions
• Training new members on processes and systems

Business Support Assistant – Export and Import Operations

• Upload and maintain products on Shopify
• Update pricing, collections and product information
• Assist with website updates and landing pages
• Maintain online sporting club portals
• Help organise online product categories and navigation
• Assist with online promotions and campaigns
• Monitor and update ecommerce content
• Assist with SEO and product descriptions
• Create and schedule social media content
• Assist with Canva graphics and marketing materials
• Support email marketing campaigns
• Help organise marketing calendars and promotions
• Assist with reels, video content and basic editing
• Maintain brand consistency across all platforms
• Support promotional campaigns and seasonal sales
• Assist with content planning and execution
• Assist with POS and product database management
• Maintain spreadsheets and reporting systems
• Support workflow organisation and process improvement
• Assist with inventory and product management
• Help with file organisation and cloud storage systems
• Support automation and system integration projects
• Create and maintain SOPs and process documentation
• Assist management with operational projects
• Assist with customer follow-ups and communication
• Manage emails and basic administration tasks
• Data entry and order management support
• Coordinate with internal staff and suppliers
• Assist with customer service enquiries
• Help organise business documentation and records
• Support management with day-to-day operations

VA Ops, Ecomm, Market Coordinator

• Manage day-to-day operations, supporting the business during peak operational hours.
• Admin panel support and inventory updates
• Customer service and player support
• Operational assistance during peak hours
• Content creation and social media management
• Other ad hoc operational and administrative tasks.

Operations Support

• Conducting process discovery & walkthrough sessions for operational and/or support processes
• Gathering adequate information and data to support project objectives
• Validating information and data for developing project deliverables
• Identifying process and/or performance gaps and opportunities
• Quantifying impact of process gaps and continuous improvement opportunities
• Developing project deliverables such as process maps, policies, processes, procedures documentation, data analysis, charts, management readout
• Supporting business process owners in deploying agreed recommendations
• Measuring and tracking benefits of OE projects
• Building working relationships with project stakeholders
• Cultivating a continuous improvement culture

Operational Excellence Consultant

• The Senior Director, Customer Solutions Operations is a senior customer experience and operations leader responsible for driving performance across the full Serve, Solve, Sell model across multiple global contact center sites.
• This leader owns accountability for a large-scale frontline organization with a clear line of sight to the metrics that matter most: Net Promoter Score (NPS), Customer Resolution Time (CRT), and Net Sales per 100 opportunities (NSP/100).
• They develop Directors who independently lead high-performing teams, hold leaders accountable to results, and build environments where frontline representatives are motivated and retained.
• This role is also a key thought leader within Customer Solutions, ensuring strategic alignment across the organization while maintaining compliance with client contractual requirements.
• Drive consistent, high-quality customer experiences across all sites and accounts.
• Own NPS as a primary performance indicator, holding leaders accountable for interactions that earn customer trust.
• Ensure teams hit CRT targets that reflect both speed and quality of resolution.
• Deliver service level and HERO results consistently while meeting or exceeding AOP goals and controlling cost per interaction.
• Drive NSP/100 results by building a team that recognizes and acts on sales opportunities as a natural extension of excellent customer service.
• Set clear expectations, coach leaders on sales behaviors, and create accountability structures that improve penetration rates without compromising the customer experience.
• Ensure teams have the product knowledge—including deep Connected Home expertise—and coaching frameworks needed to confidently present solutions.
• Use performance data and AI-enabled insights to identify trends and translate findings into targeted action plans.
• Develop and mentor leaders to make Asurion the best place to perform for all experts and prepare our leaders for growth opportunities.
• Oversee operating systems including policies, procedures, and operating structure.
• Ensure the workforce is staffed, trained, and equipped to consistently meet client-defined service level standards.
• Continuously evaluates operational efficiency and identifies opportunities for improvement across the contact center.
• Champion the adoption of AI tools and automation to drive efficiency, reduce handle time, and improve the customer and expert experience.
• Model AI fluency and set clear expectations for leveraging emerging capabilities—including sales coaching tools, workforce management, and real-time decision support—as a competitive advantage across the organization.
• Develop client relations, communicating technologies, meeting contractual obligations, and adjusting contact center operations to ensure continued client readiness.
• Develop effective organizational partnerships within the enterprise worldwide, ensuring continuity among all contact centers, by working with operational VP’s and facilitating achievement of line of business goals through indirect guidance and negotiation.

Senior Director, Customer Solutions Operations

• Own daily coordination and follow-through across all FC Problem Solver tasks by ensuring every item has clear ownership, visibility, timelines, and resolution status.
• Manage and maintain the intake and ticketing workflow by prioritizing incoming requests, routing work appropriately, and ensuring no items remain unresolved without documented action plans.
• Track, verify, and close operational tasks accurately while proactively escalating blockers, risks, or stalled work with the context needed for leadership action.
• Build and maintain reporting that provides clear visibility into open work, resolution timelines, recurring issues, and overall FC Problem Solver performance.
• Partner cross-functionally with SMEs, Account Managers, and FC leadership to deliver timely communication, operational updates, and proactive escalation support that protects brand and fulfillment operations.

FC Operations Coordinator – Platform Services

• Oversee and improve daily operational processes and workflows.
• Coordinate with various departments to ensure seamless execution of business activities.
• Develop, optimize, and maintain operational workflows to improve productivity and efficiency.
• Monitor operational efficiency, including cost calculations, resource utilization, and process improvements.
• Manage and track key performance indicators (KPIs) and operational metrics to identify trends and drive performance improvements.
• Handle logistics, inventory management, and supply chain tasks as needed.
• Act as a point of contact for operational inquiries, issue resolution, and problem-solving.
• Utilize SQL to query, manipulate, and analyze data from various back-end systems.
• Generate reports, dashboards, and operational insights to support business decision-making.
• Assist in maintaining data integrity, consistency, and accuracy within databases.
• Collaborate with technical teams to understand system architecture, workflows, and data flow.
• Troubleshoot and resolve data-related and system-related issues efficiently.
• Quickly grasp and adapt to new systems, software, and operational processes.
• Provide administrative and operational support to the operations team and management.
• Develop, update, and maintain procedural and process documentation.
• Support continuous improvement initiatives by identifying workflow gaps and recommending solutions.

Senior Gen Ops Coordinator

• Act as the main point of contact for operational questions and client inquiries during assigned hours
• Triage incoming requests in real time and determine what to resolve, escalate, or defer
• Manage multiple open threads while maintaining clear visibility on status and next steps
• Coordinate with internal teams to identify issue owners and follow through until resolution
• Review dashboards, reports, and internal tools to spot issues or inconsistencies
• Support QA tasks, including workflow checks, conversation reviews, and business case analysis
• Maintain clear handover notes using Slack, Monday.com, and internal documentation
• Communicate timelines, blockers, and updates clearly to clients and internal stakeholders

Operations Coordinator – After Hours Support

• Configure and maintain Configuration Manager infrastructure to support clients, distribute content, and deploy operating systems
• Manage inventory and virtual applications using Configuration Manager
• Administer enterprise software, including Microsoft Office products
• Deploy and manage operating systems and ensure compliance with software updates
• Create and deploy Group Policy for user accounts via System Centre or Microsoft Intune
• Assist with the remediation of vulnerabilities on servers by packaging its updates for deployment
• Develop a Standard Operating Environment for SCCM deployment
• Deploy applications and manage collections using System Centre Configuration Manager
• Adhere to incident, problem, and change management processes within SLAs
• Automate installations via MSI Repackage, Transforms, and scripting
• Oversee Exchange and MS Teams platforms, focusing on policy management and capacity planning
• Ensure operating systems and software currency by timely application of feature and security patches
• Manage OneDrive policies and oversee capacity planning
• Drive service improvement initiatives across Domain, Technology, and Process to enhance customer experience and increase efficiency
• Lead asset and configuration identification efforts, contributing to Service Descriptions and SLA enhancements

Senior IT Operations Engineer

• provide outsourced digital services
• deliver next-generation customer experience
• represent, protect and grow client brands
• leverage cloud-based infrastructure

Senior Operations Manager

• Provide a consistent and high level of service to our business units
• Process data entry transactions timely and accurately
• Compiles and distributes regular recurring reports
• Produces presentation materials with direction from management and/or team leads
• Research lease agreements and tenant data to generate summary reports or process required property management type transactions
• Check emails daily (manage personal inbox and administrative inboxes)
• Perform other duties as assigned

Operations Assistant – Property Management

• Organise and maintain creator databases and tracking systems
• Coordinate creator outreach and follow-ups
• Manage product seeding and gifting workflows
• Track content delivery and creator/content performance
• Categorise creators by market, content type, content quality and performance
• Identify content and creator gaps across different markets and campaigns
• Help build systems for scaling creator relationships and content production
• Assist with creator onboarding and workflow management
• Support creator activities across Instagram, Meta, TikTok and emerging growth channels
• Assist with coordination of content for organic, paid and creator campaigns
• Support TikTok Shop initiatives and creator workflows
• Assist with product coordination and inventory tracking for campaigns and creator activities
• Maintain reporting systems and performance trackers
• Support growth initiatives and campaign execution
• Build and improve SOPs and internal documentation
• Create dashboards, trackers and workflow systems
• Identify inefficiencies and suggest practical solutions
• Help improve operational processes across different areas of the business
• Assist with implementing tools and automation opportunities where appropriate
• Help reduce founder context switching by coordinating projects and follow-ups
• Help keep projects moving and ensure action items are completed
• Assist with cross-functional coordination where required e.g.
• Assist with coordinating product launches and launch timelines across multiple teams and projects
• Track launch progress including samples, photography, content requirements, product uploads and key deadlines
• Help maintain launch calendars and ensure tasks are progressing on time
• Follow up with relevant team members and suppliers to keep projects moving
• Identify missing items, delays or gaps that may impact launch schedules
• Assist in building and improving launch systems and repeatable workflows
• Assist with occasional Shopify product setup and data entry tasks
• Support product organisation including collections, tags, product information and categorisation
• Help maintain organised records, spreadsheets and operational trackers
• Assist with uploading and organising product assets where required
• Support occasional administrative and coordination tasks across the business as needed

See all jobs on JobTailor