Operations

• Manages and leads an efficient and professional team who will exceed customer’s expectation
• Monitors and allocates resources according to productivity level in order to achieve service excellence
• Reviews and identifies customers’ needs and requirements in daily communication with origin and regional offices
• Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes
• Reviews and implements new initiative from internal and external customers
• Supports and rolls out any system or process enhancement implemented by corporate
• Achieves consistency in output of docs / services that is timely, complete & accurate

Supervisor, GBS Operations

• Manage and coordinate end-to-end operational processes and activities within the Talent Visa Management Team.
• Provide first-line support to stakeholders on visa and related processes, responding to enquiries and seeking guidance from senior team members when managing complex or non-standard matters.
• Monitor case progress, manage process trackers, and provide regular status updates and reporting.
• Review documentation and process requirements to ensure accuracy, quality, and compliance.
• Support the resolution of complex queries, issues, and escalations.
• Contribute to process improvement initiatives and operational efficiency.
• Support knowledge sharing, onboarding, and business continuity efforts across the team.

Talent Operations Coordinator – Senior Associate

• Coordinate and oversee daily housekeeping and maintenance operations using Breezeway.
• Monitor all scheduled housekeeping, maintenance, preventive maintenance, and inspection tasks to ensure they are completed on time.
• Follow up on incomplete or overdue work orders until fully resolved.
• Coordinate with housekeeping staff, maintenance technicians, vendors, and contractors to ensure timely execution of tasks.
• Prioritize urgent maintenance requests to minimize guest disruption and operational downtime.
• Ensure all assigned properties are guest-ready before each arrival.
• Review completed tasks, photos, videos, and reports submitted by field teams to verify quality standards.
• Conduct property inspections before and after guest stays to ensure compliance with Corporate Stays' cleanliness and operational standards.
• Identify recurring operational issues and recommend process improvements.
• Escalate significant maintenance, quality, or guest-impacting issues to the Operations Manager when necessary.
• Inspect properties following guest departures.
• Assess property conditions and determine whether security deposits should be approved, partially withheld, or fully retained based on documented damages.
• Maintain detailed documentation of damages, inspection findings, photos, and operational incidents.
• Track operational performance through Breezeway and ensure accurate task documentation.
• Monitor property readiness to ensure accommodations are prepared before guest arrivals.
• Support inventory control by reporting missing, damaged, or replacement items identified during inspections.
• Collaborate with Guest Services, Reservations, Finance, and Operations to ensure accurate communication regarding property status.
• Ensure compliance with company operational procedures, cleanliness standards, and safety guidelines.

Housekeeping and Maintenance Operations Coordinator

• Cross-Functional Rotations: Complete targeted rotations across core business functions (Operations, HR, Finance, Marketing) to gain end-to-end commercial insight into property development workflows.
• Process Optimisation: Critique existing operational workflows, identify bottlenecks, and execute pragmatic process improvements to enhance cost-effectiveness and operational throughput.
• Data Analytics & Reporting: Track departmental Key Performance Indicators (KPIs), interpret operational data, and present actionable insights to senior leadership to drive strategic decision-making.
• Project Execution & Governance: Lead and support department-specific initiatives, ensuring projects are delivered on time, within budget, and to governance standards.
• Employee Relations & HR Support: Handle operational HR queries and employee relations matters with tact, professionalism, and strict compliance.
• Stakeholder & Client Engagement: Manage key external and internal stakeholder interactions, supporting front-line operational delivery and client-facing requirements.

Operations Management Specialist

• Answer inbound phone calls and respond to customer enquiries professionally and promptly.
• Coordinate and manage daily job schedules for field staff.
• Liaise with customers to confirm appointments, provide updates, and address general enquiries.
• Coordinate with technicians to ensure schedules are accurate and jobs are completed on time.
• Assist with invoicing and general administrative tasks.
• Maintain accurate job records, customer information, and operational documentation.
• Monitor calendars and prioritise urgent scheduling changes when required.
• Communicate effectively with both customers and internal team members to keep operations running smoothly.
• Provide general operational support to the business owners and assist with process improvements as the company continues to grow.

Operations Assistant

• The client is primarily looking for candidates with Australian Operations Executive Assistant experience, particularly with HR administrative functions such as contract preparation, onboarding, and related tasks.
• Australian real estate experience is a good-to-have but not required, and sales-focused real estate experience is not necessary.

Operations Executive Assistant

• Direct partner contract creation and management, using approved templates and commercial pricing guidelines to compile 20–30 highly accurate customer agreements daily.
• Own the post-execution contract lifecycle, systematically downloading, organizing, and archiving signed legal agreements within secure Google Drive repositories.
• Execute high-velocity deal closure workflows within HubSpot and Airtable, ensuring all required operational fields are populated and validated.
• Maintain complete system data integrity across integrated platforms, including HubSpot, StreetSmart, Airtable, and active partner networks.
• Drive strict processing turnaround SLAs, managing 10–15 new deals daily, processing standard contract requests within 2 business hours, and routing sprint deals end-to-end within 15 minutes.
• Deliver targeted technical platform support, guiding customer administrators through platform onboarding, framework selections, and company size configurations.
• Administer tenant user access permissions, managing administrative configurations and initiating user invitations inside Vanta platform instances.
• Perform systematic database audits and data hygiene checks, conducting weekly reviews to prevent duplicate records and isolate unassociated company contacts.

Partnership Operations Analyst

• Listing Management: Take charge of the creation, updating, and maintenance of listings across multiple booking platforms, ensuring accuracy and appeal.
• Quality Assurance: Uphold the highest standards by conducting thorough reviews of all listings, ensuring consistency and excellence in every detail.
• Internal Collaboration: Act as a bridge between the Channels team and other departments, facilitating smooth communication and coordination.
• Data Analysis: Use tools like Excel or Google Sheets to analyse listing and revenue performance, presenting actionable insights to improve outcomes.
• Problem Solving: Proactively identify issues, troubleshoot platform challenges, and implement solutions to improve efficiency.
• Operational Excellence: Refine team workflows, ensure timely delivery of tasks, and contribute to quarterly objectives.

Channel Operations Associate

• Manage calendars, build SOPs, track action items, and keep systems organized
• Own the systems that keep the operation running so founders stay focused on the decisions only they can make
• Own the calendar so leadership never has to think about it
• Communicate early and honestly about progress and issues
• Ensure deadlines are consistently met with minimal supervision
• Capture action items from meetings and track them to closure
• Keep tools and systems organized and current
• Reduce founder and leadership time spent on admin and routine decisions
• Build and maintain reporting cadences and SOP libraries

Office and Operations Coordinator

• Lead and align all operational functions across teams to ensure efficiency and effectiveness
• Drive the execution of strategies that support the company's mission, vision, and growth goals
• Oversee team supervisors and ensure consistent, high-quality performance across the floor
• Identify operational gaps and implement scalable, people-centered process improvements
• Analyze performance data and metrics to make informed, strategic decisions
• Build strong cross-functional relationships with HR, QA, Finance, and leadership
• Lead regular operational reviews, reporting cadences, and team-wide communications
• Foster a culture of accountability, ownership, and continuous improvement at every level

Operations Manager

• Operational process support & coordination — Partner with the Director to coordinate initiatives across Finance, Procurement, Banking and BPO-delivered processes; prepare and facilitate workshops, capture outputs, and drive follow-up actions to completion.
• BPO resource optimisation & SLA support — Support the optimisation of offshore BPO resource utilisation by monitoring workload distribution, routing and workflow efficiency; help build and maintain SLA/KPI reporting for service reviews.
• Process documentation, standards & governance — Develop and maintain process maps, workflows, RACIs and SOPs; keep documentation version-controlled and aligned to global standards, and produce clear work instructions and training materials.
• ServiceNow framework & service catalogue — Support the development and upkeep of the ServiceNow framework — workflows, categories, ticket types, routing rules and service catalogue structures — ensuring the data model underpins reliable KPI, SLA and reporting.
• Stakeholder engagement & communication — Build collaborative relationships across Finance, Procurement, Banking, BPO, IT and the wider business; communicate process updates and changes clearly and prepare materials for governance forums.
• IT change request governance — Act as the operational point of contact for change requests (CRs) affecting Finance, Procurement, Banking and BPO processes; coordinate impact assessments and track CRs end-to-end through the governance model.

BPO Operations Analyst

• Order Management – Process customer bookings received via various channels (Web, EDI, API & Email), ensuring timely and correct handling of the booking - ensuring KPI’s are met. This includes selecting the optimal ocean carrier (based on cost, speed or sustainability), and communicating vessel/voyage information with the customer.
• Export Documentation – Punctual and precise handling of shipping instructions in alignment with STC’s quality procedures. Coordinate the accurate processing and distribution of shipping instructions and ensure that any documentation related to additional charges, such as manifest corrections, are advised timely to customers. Follow up with ocean carriers regarding amendments and ensure timely receipt of Bill of Lading. Ensure the system contains all necessary updates and relevant information to successfully ship the container.
• Import Documentation – Monitor & control the end-to-end process for imports. This includes verifying estimated arrival information, sending documentation to the customer, and create/distribute release instructions to the ocean carriers and terminals.
• Invoicing – Ensure STC’s billing procedures are executed with precision and efficiency. Issue invoices for additional charges to customer in accordance with STC’s additional charge tariff and/or per customer specific billing requirements.
• Compliance & Safety – Register events/non-conformities when suppliers fail to meet STC’s and/or customers’ expectations for quality of service. Contribute to the identification of root cause, corrective, and preventive action where necessary. Uphold compliance with industry regulations and safety standards, ensuring all operations are conducted in a safe and responsible manner.
• Minor Issue resolution – Identify solutions to minimize disruptions in the logistic process such as delays, route changes, incidents. Identify opportunities for process improvements, cost savings and operational efficiencies, driving continuous improvement initiatives within STC’s operations.

Operations Coordinator – EMEA

• Work with ZALORA and its Australian counterpart THE ICONIC in collaborating and delivering process and training content with teams located across both Manila, Philippines and Sydney, Australia
• Create training material and deliver training across any method appropriate to the subject of the training
• Meeting the Process and Improvement Team metrics which involve Productivity, Quality of Work, Engagement Compliance, and Output Effectiveness
• Track attendance, completion rates, certification status where applicable, and refresher requirements

Associate – CS Process Improvement

• Processing all routine and standard transactions
• Maintains accurate records of transactions to interact effectively with distribution channels and/or clients.
• Partner with Contact Centre, Advisory Support Managers, and Vendor (FCC) for escalated issue resolution
• Communicate with internal and external partners to ensure requests and transactions are processed in a timely manner
• Assist with the documentation of internal and external processes
• Identifies and solves most basic and some complex problems based on an understanding of the customer’s needs, using investigation and established guidelines
• Recognizes the need to escalate complex cases
• Prioritizes departmental work to accommodate fluctuating or unplanned work
• Understands the implications of action or inaction and makes appropriate decisions on semi-complex issues.

Wealth Operations Analyst

• Review and map end-to-end operational workflows across the ticketing operation.
• Identify manual, repetitive, inefficient, or high-risk steps that can be improved.
• Recommend process improvements based on operational data, quality findings, and team feedback.
• Build or support the creation of reports, dashboards, trackers, and other operational tools.
• Explore the use of artificial intelligence, no-code tools, low-code platforms, and automation solutions to improve team efficiency.
• Translate operational challenges into clear technical or functional requirements.
• Work closely with the Operations Manager, team leaders, subject matter experts, and technology team.
• Explain process starting points, end points, dependencies, desired outcomes, and business rules to technical stakeholders.
• Support the development, testing, implementation, and refinement of operational automations.
• Measure the effectiveness of new tools, reports, and process improvements.
• Identify trends, recurring issues, bottlenecks, and quality risks within the operation.
• Provide recommendations that align with management’s operational and strategic objectives.
• Document workflows, automation requirements, process changes, and reporting logic.
• Help ensure that operational improvements are practical, scalable, and aligned with day-to-day team requirements.

Operations Process Improvement Specialist

• Monitor and manage operational queues related to live event ticket transactions.
• Troubleshoot ticket delivery issues, incorrect listings, delayed transfers, replacements, and other transaction-related concerns.
• Assess unusual or escalated cases and determine the most appropriate resolution based on available tools, processes, and information.
• Apply critical thinking and sound judgment rather than relying solely on scripted procedures.
• Learn operational processes quickly and connect information across multiple workflows and scenarios.
• Escalate high-risk or complex cases when additional support or approval is required.
• Maintain accuracy while handling transactions with tight deadlines and high customer impact.
• Follow established quality standards, workflows, and operational procedures.
• Support the team in meeting service levels, performance metrics, and operational targets.
• Communicate clearly with team leaders and other internal stakeholders regarding case status, risks, and required actions.

Operations Associate

• Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity
• Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks
• Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets
• Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes
• Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail

Fraud Operations Agent

• Deep-Dive Research: Analyze full-scale interaction data to identify recurring "friction points" in the customer journey that lead to churn or recovery failures.
• Sentiment Trend Analysis: Track changes in customer sentiment over time, correlating shifts with product updates, marketing campaigns, or macro-economic factors.
• Process Improvement Proposals: Collaborate with Product and Process teams to redesign scripts or workflows based on Voice of the Customer (VoC) findings.
• Behavioral Auditing: Perform targeted qualitative audits on high-value or "edge case" interactions that require a deeper human touch beyond standard AI scoring.
• CSAT/NPS Correlation: Map quality behaviors (e.g., empathy, resolution speed) to customer satisfaction scores to prove the ROI of quality initiatives.
• Reporting & Presentation: Deliver monthly research briefs to the Growth and Product teams, serving as the "voice" of the consumer within the business.

Operational Excellence Analyst

• Play a critical role in protecting the ecosystem and impacting security and integrity of transactions
• Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity
• Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks
• Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets
• Identify recurring fraud trends and report key findings to help improve and optimize internal fraud prevention processes
• Handle sensitive user data and payment information with accuracy, confidentiality, and attention to detail

• Build and lead the operating system of Advantage HQ
• Ensure client delivery teams execute on time, every time
• Lead operational excellence across Finance
• Build systems that improve employee experience while maintaining high standards and accountability
• Ensure every department works together effectively
• Serve as the CEO's strategic partner on execution and operational scaling

Operations jobs in Philippines

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Supervisor, GBS Operations

Talent Operations Coordinator – Senior Associate

Housekeeping and Maintenance Operations Coordinator

Operations Management Specialist

Operations Assistant

Operations Executive Assistant

Partnership Operations Analyst

Channel Operations Associate

Office and Operations Coordinator

Operations Manager

BPO Operations Analyst

Operations Coordinator – EMEA

Associate – CS Process Improvement

Wealth Operations Analyst

Operations Process Improvement Specialist

Operations Associate

Fraud Operations Agent

Operational Excellence Analyst

Fraud Operations Agent

Head of Operations