Fraud Operations Agent

exmox GmbH

Fraud Operations Agent at exmox protecting ecosystem security and integrity of gaming transactions. Monitoring fraud, analyzing user behavior, and collaborating with teams.

Posted 7/14/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical thinking and attention to detail in monitoring transactions and user behavior to prevent fraud. Proficient in handling sensitive data while collaborating effectively with teams to optimize fraud prevention processes.

Highest-signal resume keywords

Fraud Operations ExperienceUser Fraud InvestigationAnalytical ThinkingAdvanced English ProficiencyExcel or Google Sheets Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud AnalysisData MonitoringTransaction SecurityUser Behavior AnalysisFraud Prevention Processes

Soft Skills

Collaborative CommunicationOrganizational SkillsAttention to DetailReliabilityIndependence

Tools & Technologies

ExcelGoogle SheetsDigital Tools

Industry Keywords

Mobile GamingIn-App PurchasesDigital Reward SystemsCustomer SupportBack-Office Operations

About the role

Key responsibilities & impact

Play a critical role in protecting the ecosystem and impacting security and integrity of transactions
Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity
Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks
Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets
Identify recurring fraud trends and report key findings to help improve and optimize internal fraud prevention processes
Handle sensitive user data and payment information with accuracy, confidentiality, and attention to detail

Requirements

What you’ll need

Previous experience in a relevant field such as fraud operations, payments, customer support, or back-office operations
Experience investigating user fraud within mobile games, in-app purchases (IAP), or digital reward systems is a big plus
Strong analytical thinking skills with a comfort level for working with data, numbers, and structured operational tasks
Advanced proficiency in written and spoken English
Good knowledge of Excel or Google Sheets, with a proven ability to quickly learn and adapt to new digital tools and processes
An independent, reliable, and highly organized approach to handling cases while maintaining strong collaborative communication with the team
A genuine interest in online platforms, digital products, and the mobile gaming industry

Benefits

Comp & perks

100% Work from Home (must be based in Metro Manila)
Full-time (40h/week) on rotating shifts from Monday to Sunday, between 8:00 AM and 10:00 PM PHT
Overtime hours are possible and fully compensated
All necessary work hardware will be provided
15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days