exmox GmbH

Customer Success Manager

• Own the CRM platform end-to-end, including selection, implementation, and integration of user data across Testerup, Empfohlen, and Testerheld.
• Define and execute the CRM strategy and channel roadmap across push, in-app, and email, translating business goals into measurable lifecycle initiatives.
• Design, launch, and optimize lifecycle journeys across onboarding, retention, reactivation, and long-term value growth.
• Build behavioral segmentation, personalization, and experimentation frameworks to deliver the right message to the right user at the right time.
• Own CRM performance metrics (activation, retention, reactivation, ARPU, and LTV), using A/B testing and user insights to drive continuous improvement.
• Partner closely with Product, Engineering, Data, and UA teams to ensure CRM is deeply integrated into the product experience and aligned with acquisition efforts.
• Scale the CRM function from single-app engagement to cross-app lifecycle orchestration, leveraging advanced segmentation and predictive capabilities as the business grows.

Senior CRM Manager

Operations

• Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity
• Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks
• Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets
• Identify recurring fraud trends and report key findings to help improve and optimize our internal fraud prevention processes
• Handle sensitive user data and payment information with the highest level of accuracy, confidentiality, and attention to detail

Fraud Operations Agent

• Play a critical role in protecting the ecosystem and impacting security and integrity of transactions
• Deep-dive into user accounts and payout requests to identify, analyze, and take appropriate action against suspicious or fraudulent activity
• Continuously monitor transactions and user behavior to help prevent fraud and protect the business from potential risks
• Work hand-in-hand with the Team Lead and the Customer Support team to efficiently resolve fraud-related cases and tickets
• Identify recurring fraud trends and report key findings to help improve and optimize internal fraud prevention processes
• Handle sensitive user data and payment information with accuracy, confidentiality, and attention to detail