Operations Manager

SMDigital USA

Operations Manager aligning operational functions across teams to support company growth goals. Overseeing performance and implementing process improvements in a remote setting.

Posted 7/17/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in operational management, focusing on efficiency, strategic execution, and team development. Proficient in data analysis and performance metrics to drive informed decision-making and continuous improvement.

Highest-signal resume keywords

Operations ManagementData AnalysisProject ManagementWorkforce Management ToolsExceptional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ReportingPerformance MetricsProcess ImprovementStrategic PlanningTeam Leadership

Soft Skills

AdaptabilityProblem-SolvingTrust BuildingAccountabilityCollaboration

Tools & Technologies

CRMsWorkforce Management Tools

Industry Keywords

BPOCall CenterOperational EfficiencyCross-Functional Relationships

About the role

Key responsibilities & impact

Lead and align all operational functions across teams to ensure efficiency and effectiveness
Drive the execution of strategies that support the company's mission, vision, and growth goals
Oversee team supervisors and ensure consistent, high-quality performance across the floor
Identify operational gaps and implement scalable, people-centered process improvements
Analyze performance data and metrics to make informed, strategic decisions
Build strong cross-functional relationships with HR, QA, Finance, and leadership
Lead regular operational reviews, reporting cadences, and team-wide communications
Foster a culture of accountability, ownership, and continuous improvement at every level

Requirements

What you’ll need

3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required)
A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention
A proven people leader — you develop talent, build trust, and create teams that perform
Data-driven and decisive — you let metrics guide your strategy without losing the human element
Exceptional communicator across all levels of the organization
Strong project management skills with the ability to juggle multiple priorities without dropping the ball
Experienced with workforce management tools, CRMs, and operational reporting systems
Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment

Benefits

Comp & perks

Full-time remote work with a complete WFH support program
Maxicare HMO + PhilHealth coverage
SIL, PTO, and a special birthday leave
Paid vacation leave
Zero-interest employee loan program
Performance bonuses and merit-based recognition
Monthly Gen Pow-Wows and team engagement events with prizes
Arvios Leadership Development Academy and workshop programs
Monthly 1-on-1 touchbase calls with your HR partner