SMDigital USA

Bilingual

• Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries
• Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility
• Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language
• Coordinate with attorneys and law firms to collect required documentation and case updates
• Assess case eligibility and route to the appropriate funding team for review and approval
• Maintain accurate, detailed records of every client interaction and case progression
• Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams
• Uphold data privacy, compliance standards, and professionalism at every touchpoint

Bilingual Representative, English - Spanish Speakers