SMDigital USA

QA Engineer

• Monitor inbound and outbound calls, emails, and chat interactions
• Evaluate teammate performance against quality standards and company guidelines
• Assess demeanor, technical accuracy, customer service delivery, and compliance
• Provide clear, constructive, and actionable feedback to teammates and team leads
• Identify trends, flag recurring issues, and recommend process improvements
• Partner with operations and leadership to continuously raise the bar

Quality Assurance Analyst

Operations

• Lead and align all operational functions across teams to ensure efficiency and effectiveness
• Drive the execution of strategies that support the company's mission, vision, and growth goals
• Oversee team supervisors and ensure consistent, high-quality performance across the floor
• Identify operational gaps and implement scalable, people-centered process improvements
• Analyze performance data and metrics to make informed, strategic decisions
• Build strong cross-functional relationships with HR, QA, Finance, and leadership
• Lead regular operational reviews, reporting cadences, and team-wide communications
• Foster a culture of accountability, ownership, and continuous improvement at every level

Operations Manager

Intake Specialist

• Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
• Gather accurate patient information and verify insurance coverage and eligibility
• Guide patients through the intake process with clarity, empathy, and professionalism
• Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
• Accurately document all interactions and maintain compliance with healthcare standards
• Resolve concerns promptly while maintaining a high standard of patient care

Healthcare Skilled Intake Specialist

Financial Planning and Analysis

• Handle inbound and outbound calls from clients seeking pre-settlement funding
• Gather accurate case information — accident details, attorney info, case status, and insurance data
• Assess case eligibility and route to the appropriate funding team for review
• Coordinate with attorneys and law firms to collect necessary documentation
• Keep detailed, accurate records of every client interaction and case update
• Follow up consistently to move cases through the pipeline without delays
• Maintain compliance with industry regulations and data privacy standards

Financial Account Specialist

Customer Support

• Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
• Resolve customer concerns efficiently while maintaining a high standard of service quality
• Accurately document all interactions, updates, and resolutions in the system in real time
• Coordinate with internal operations teams to ensure seamless case handling and follow-through
• Identify recurring issues and escalate patterns to supervisors proactively
• Meet and consistently maintain daily and weekly performance targets
• Support the operations team during high-volume periods with flexibility and a solutions-first mindset
• Uphold company policies, compliance standards, and quality guidelines in every interaction

Customer Service Representative

Business Development Rep

• Identify, pursue, and close new business opportunities aligned with SMDigital's growth strategy
• Build and nurture a strong pipeline of prospective clients through outbound outreach, networking, and referrals
• Develop and present compelling proposals, pitches, and solutions tailored to client needs
• Lead discovery conversations that uncover pain points and position our services as the answer
• Collaborate with leadership to refine go-to-market strategies, pricing, and service positioning
• Manage relationships with existing clients to identify upsell and expansion opportunities
• Represent SMDigital at industry events, partnerships, and client meetings with professionalism and confidence
• Track pipeline activity, forecast accurately, and report on business development performance regularly

Business Development Manager

Graphics Designer

• Plan, coordinate, and execute end-to-end email marketing campaigns aligned with business goals
• Support Account Managers in organizing campaign timelines, assets, and deliverables
• Develop and refine email marketing strategies that drive engagement, retention, and conversion
• Write and edit compelling email copy that reflects brand voice and resonates with target audiences
• Manage email lists, segmentation, and audience targeting to maximize campaign performance
• Monitor campaign performance metrics — open rates, click-through rates, conversions — and translate data into actionable improvements
• Ensure all email campaigns are properly tested, proofread, and QA'd before deployment
• Stay current with email marketing trends, platform updates, and deliverability best practices