Customer Service Representative

SMDigital USA

Customer Service Representative handling customer inquiries remotely. Responsibilities include call management, resolving issues, and maintaining service quality standards.

Posted 7/17/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service with a focus on professionalism, accuracy, and compliance. Proven ability to manage high call volumes while maintaining service quality and effectively documenting interactions.

Highest-signal resume keywords

3+ Years Customer Service ExperienceOperations-OrientedProfessional Communication SkillsDetail-Driven DocumentationTech-Savvy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Calm Under PressureReliable TeammateAccountabilityFlexibility

Industry Keywords

Inbound CallsOutbound CallsCustomer Concerns ResolutionService Quality StandardsCase HandlingPerformance TargetsCompliance StandardsRemote Work

About the role

Key responsibilities & impact

Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
Resolve customer concerns efficiently while maintaining a high standard of service quality
Accurately document all interactions, updates, and resolutions in the system in real time
Coordinate with internal operations teams to ensure seamless case handling and follow-through
Identify recurring issues and escalate patterns to supervisors proactively
Meet and consistently maintain daily and weekly performance targets
Support the operations team during high-volume periods with flexibility and a solutions-first mindset
Uphold company policies, compliance standards, and quality guidelines in every interaction

Requirements

What you’ll need

3+ years of experience in a customer service or call center environment (Required)
Operations-oriented — you understand that consistency, accuracy, and process matter
A clear, professional communicator — written and verbal, every single time
Detail-driven and thorough when documenting cases and following through on commitments
Calm under pressure and able to manage high call volumes without compromising quality
A reliable, accountable teammate who shows up consistently and takes ownership of their work
Tech-savvy and comfortable navigating multiple systems and tools simultaneously
Flexible with shifting schedules and fully dependable in a remote work setup

Benefits

Comp & perks

Full-time remote work with a complete WFH support program
Maxicare HMO + PhilHealth coverage
SIL, PTO, and a special birthday leave
Paid vacation leave
Zero-interest employee loan program
Performance bonuses and merit-based recognition
Monthly Gen Pow-Wows and team engagement events with prizes
Arvios Leadership Development Academy and workshop programs
Monthly 1-on-1 touchbase calls with your HR partner