Healthcare Skilled Intake Specialist

SMDigital USA

Healthcare Skilled Intake Specialist responsible for managing patient inquiries and coordinating intake processes. Ensuring compliance with healthcare standards in a compassionate and detail-oriented manner.

Posted 7/17/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling healthcare-related inquiries with a focus on patient care, insurance verification, and compliance with HIPAA standards. Proficient in managing high call volumes while maintaining accuracy and empathy in communication.

Highest-signal resume keywords

3+ Years Healthcare ExperienceMedical Terminology KnowledgeInsurance Verification SkillsHIPAA Compliance AwarenessCompassionate Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance VerificationPatient Information GatheringDocumentation AccuracyIntake Process GuidancePrior Authorization Knowledge

Soft Skills

EmpathyDetail-OrientedEffective CommunicationProblem ResolutionFlexibility

Tools & Technologies

Call Center SoftwarePatient Management Systems

Industry Keywords

Healthcare StandardsPatient CareConfidentialityRemote Work

About the role

Key responsibilities & impact

Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries
Gather accurate patient information and verify insurance coverage and eligibility
Guide patients through the intake process with clarity, empathy, and professionalism
Coordinate with internal teams to ensure seamless patient transitions and follow-throughs
Accurately document all interactions and maintain compliance with healthcare standards
Resolve concerns promptly while maintaining a high standard of patient care

Requirements

What you’ll need

3+ years of experience in a healthcare, medical, or call center environment (Required)
Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus
A compassionate communicator — you make people feel safe and well-taken-care-of
Detail-oriented and accurate, especially when it comes to sensitive patient information
Comfortable navigating multiple systems and managing high call volumes
HIPAA-aware and committed to confidentiality and compliance
Flexible with shifting schedules and reliable in a fully remote setup

Benefits

Comp & perks

Maxicare HMO + PhilHealth coverage
SIL, PTO, and a special birthday leave
Paid vacation leave
Zero-interest employee loan program
Performance bonuses and merit-based recognition
Monthly Gen Pow-Wows and team engagement events with prizes
Arvios Leadership Development Academy and workshop programs
Monthly 1-on-1 touchbase calls with your HR partner