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Treant

Operations Associate

Treant

Operations Associate managing time-sensitive ticket transactions for live events. Troubleshooting delivery issues and ensuring service quality under pressure in remote work setting.

Posted 7/14/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong critical thinking, decision-making, and problem-solving abilities while managing operational queues and ensuring accuracy in high-pressure situations. Proficient in communicating effectively with stakeholders and maintaining quality standards in transaction processing.

Highest-signal resume keywords
Critical ThinkingDecision-MakingProblem-SolvingAttention to DetailPerformance Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operations ManagementTransaction ProcessingQuality AssuranceEscalation ManagementCustomer Support
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsCalm Under Pressure
Industry Keywords
Service LevelsOperational TargetsQuality StandardsOperational KPIsWorkflow Processes

About the role

Key responsibilities & impact
  • Monitor and manage operational queues related to live event ticket transactions.
  • Troubleshoot ticket delivery issues, incorrect listings, delayed transfers, replacements, and other transaction-related concerns.
  • Assess unusual or escalated cases and determine the most appropriate resolution based on available tools, processes, and information.
  • Apply critical thinking and sound judgment rather than relying solely on scripted procedures.
  • Learn operational processes quickly and connect information across multiple workflows and scenarios.
  • Escalate high-risk or complex cases when additional support or approval is required.
  • Maintain accuracy while handling transactions with tight deadlines and high customer impact.
  • Follow established quality standards, workflows, and operational procedures.
  • Support the team in meeting service levels, performance metrics, and operational targets.
  • Communicate clearly with team leaders and other internal stakeholders regarding case status, risks, and required actions.

Requirements

What you’ll need
  • Previous experience in operations, escalations, quality assurance, customer support, technical support, transaction processing, or a similar environment.
  • Experience as a Quality Analyst, Team Leader, Senior Operations Associate, Escalations Specialist, Subject Matter Expert, or similar role is highly preferred.
  • Strong critical-thinking, decision-making, and problem-solving abilities.
  • Ability to remain calm and organized while resolving urgent or high-pressure situations.
  • Strong attention to detail and the ability to identify inconsistencies or potential risks.
  • Ability to learn new systems, workflows, and processes quickly.
  • Strong written and verbal English communication skills.
  • Comfortable working independently while knowing when to escalate concerns.
  • Experience working with performance metrics, quality standards, or operational KPIs is an advantage.

Benefits

Comp & perks
  • Opportunities for growth and advancement
  • Competitive compensation package