Treant

Project Manager

• Maintain and update all project boards in ClickUp and other PM tools daily, ensuring all data is accurate and audit-ready
• Own project data integrity and reporting — dashboards must reflect real-time status across all active engagements
• Track deliverables, milestones, and deadlines; proactively flag risks, blockers, and capacity issues
• Maintain and refine project documentation, SOPs, process templates, and onboarding materials
• Produce weekly and monthly project health reports for internal and client-facing stakeholders
• Coordinate and schedule all internal and client-facing meetings (standups, sprint ceremonies, check-ins, QBRs)
• Monitor and manage the help desk queue in HubSpot, ensuring all emails and tickets are handled within SLA
• Act as a key escalation and coordination point between account managers, leads, and clients
• Ensure no communication (emails, tickets, meetings) is missed — own the communication flow
• Hold leads and account managers accountable to commitments through structured follow-ups and escalation
• Identify bottlenecks and dependencies proactively and drive resolution
• Work with department leads to align resource allocation with project demands and sprint capacity
• Facilitate daily standups — keep them focused, time-boxed, and actionable
• Plan and lead sprint ceremonies (backlog grooming, sprint planning, sprint reviews)
• Run structured retrospectives to drive continuous improvement
• Ensure sprint goals are clearly defined and properly tracked
• Monitor velocity and ensure capacity is aligned
• Champion Agile best practices across the team
• Remove blockers quickly and escalate when needed
• Maintain a prioritized backlog with properly estimated and assigned tasks

Senior Project Manager / Coordinator

Growth Marketing

• Own and execute the company’s marketing strategy across digital, brand, and content domains.
• Develop and manage SEO strategies and backlink initiatives to improve search visibility.
• Lead content creation across blogs, newsletters, case studies, and other inbound channels.
• Drive social media presence with a focus on executive whispering via LinkedIn and related platforms.
• Launch and optimize lead generation funnels through digital and outbound tactics.
• Oversee targeted email campaigns, phone call scripts, and SMS workflows.
• Supervise marketing design, branding consistency, and creative direction across channels.
• Manage a team of Sales Development Representatives (SDRs), guiding efforts from prospecting to closing.
• Oversee outbound and inbound sales strategies and performance.
• Implement and maintain CRM systems to ensure a high-conversion sales process.
• Map and improve the entire customer journey from lead to client success and monitor all KPI’s with month over month improvements.
• Ensure sales targets are met or exceeded through rigorous pipeline management and training.
• Integrate marketing and sales efforts to ensure consistent messaging and ROI measurement.
• Use data analytics and reporting tools to inform decisions and identify growth opportunities.
• Continuously refine customer personas, messaging, and campaign targeting.
• Collaborate cross-functionally with product, operations, and executive teams to align GTM strategy.

Sales Growth Manager

• Manage incoming creative requests from clients (video, photo, social, campaigns)
• Translate rough ideas into clear, structured briefs
• Assign and coordinate work across editors, designers, and collaborators
• Track timelines, deliverables, and project status across multiple jobs
• Maintain organized systems (Notion, Trello, Google Drive, etc.)
• Serve as a consistent, professional point of contact for projects
• Send updates, gather feedback, and keep communication clean and efficient
• Clarify unclear or incomplete requests into actionable direction
• Ensure clients feel informed, supported, and confident throughout the process
• Prepare clean, actionable handoffs to editors and creatives
• Ensure all deliverables align with brand voice and tone, platform requirements (IG, TikTok, YouTube, etc.), creative direction provided
• Perform light quality control before delivery (not deep editing, but strong awareness)
• Occasionally generate final assets when speed is required (images, short-form videos, concept visuals)
• Use tools like Higgsfield, Kive, Runway, ChatGPT
• Coordinate shoot schedules, deliverables and timelines, internal and client meetings
• Help prioritize projects and manage shifting timelines
• Support light production planning when needed
• Assist with organizing shot lists, deliverables, creative assets
• Help coordinate projects where photography/video is being captured directly
• Ensure assets are properly organized and handed off for post-production

Project Manager, Creative Operations – Production Coordinator

Systems Engineer

• Project Leader: Lead and implement client infrastructure projects, including Layer 2 and 3 networking and Microsoft cloud and server platforms.
• Quality & Security Advocate: Deliver solutions that are well‑designed, secure, fully documented, and aligned with best practices.
• Be the Client's Champion: Make their experience exceptional and ensure their technology aligns with our best practices.
• Tech Guru: Develop deep technical knowledge of client systems, maintain documentation, and support business applications.
• Collaborative Team Player: Work closely with our vCIO, Service Desk, and other teams to deliver seamless service.
• Communicator Extraordinaire: Build strong client relationships and communicate plans and progress.
• After-Hours Hero: Be part of our after-hours support team rotation, ready to assist when needed.

Network and Systems Engineer

Customer Support

• Provide customer support to tenants and prospective renters via phone, email, and messaging platforms
• Communicate fluently in both Spanish and English to assist a diverse tenant base
• Respond to tenant inquiries regarding leases, rent payments, maintenance requests, and general property information
• Coordinate and log maintenance requests and follow up to ensure timely resolution
• Assist with scheduling property viewings or coordinating with leasing teams
• Maintain accurate records of tenant interactions in the CRM or property management system
• Escalate urgent tenant concerns to the appropriate property management staff
• Support administrative tasks related to rental operations and tenant communication

Bilingual Customer Service Representative, Spanish – English

Manager

• Manage day-to-day operations of the WordPress / WooCommerce store
• Maintain product listings, pricing, categories, and descriptions
• Ensure product pages are optimized for SEO and conversion
• Manage plugins, updates, and overall WooCommerce functionality
• Manage product inventory and stock levels
• Maintain SKUs, product variations, and attributes
• Coordinate product launches and updates
• Monitor stock alerts and reorder thresholds
• Improve site speed, performance, and UX
• Optimize checkout flows and reduce cart abandonment
• Implement landing pages and promotional campaigns
• Monitor order processing workflows
• Oversee shipping integration and fulfillment tools
• Ensure smooth checkout and order tracking experience
• Implement promotions, coupons, bundles, and upsells
• Support email marketing integrations
• Assist with SEO optimization of product pages and blog content
• Monitor store performance and KPIs
• Analyze sales data and customer behavior
• Identify opportunities to improve conversion and revenue

WooCommerce Store Manager

Community Manager

• Manage and post content on Instagram and TikTok
• Help plan and maintain a content schedule
• Create and curate content for the company’s educational website
• Engage with online communities and help create organic conversation around the product
• Participate in relevant forums and Reddit discussions to help generate awareness and interest
• Reach out to influencers, creators, and potential collaborators
• Help organize and coordinate podcasts and online content collaborations
• Support outreach efforts to expand the brand’s audience
• Manage multiple social media accounts across different brands

Community Engagement Specialist

IT Support

• - Monitor and support network and infrastructure stability.
• - Coordinate with Lanworks on firewall and server issues.
• - Escalate complex incidents as needed.
• - Support Domain Controller administration.
• - Maintain File Server, Database Server, and Remote Desktop systems.
• - Perform routine system monitoring and maintenance.
• - Manage Microsoft 365 users, licenses, and SharePoint access.
• - Coordinate licensing requests with IT Weapons Inc.
• - Provide daily support for MedaPlus and Bos+.
• - Troubleshoot C# and legacy Visual FoxPro components.
• - Resolve production issues during business hours.
• - Support telecom systems and office hardware.
• - Coordinate printer and fax services with vendors.
• - Provide user support for hardware, software, and internet issues.
• - Escalate high-impact issues when necessary.
• - Execute setup and removal of user accounts, devices, and access.
• - Follow documented security procedures.