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Customer Service – Administrative Specialist
TreantCustomer Service & Administrative Specialist handling customer service and account management tasks. Providing collections, document review, and general administrative support remotely.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service, collections, and contract administration while maintaining a high level of accuracy and professionalism. Proficient in managing customer accounts and documentation with strong organizational and problem-solving skills.
Highest-signal resume keywords
Customer Service ExperienceCollections ActivitiesCRM Platforms ProficiencyAttention to DetailVerbal and Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsContract AdministrationDatabase ManagementPayment ArrangementsCustomer Account Management
Soft Skills
Problem-SolvingOrganizational SkillsTime ManagementProfessional DemeanorDiscretion and Confidentiality
Tools & Technologies
Microsoft OfficeGoogle WorkspaceCRM Systems
Industry Keywords
Customer InquiriesComplianceFinancingLendingNorth American Customers
About the role
Key responsibilities & impact- Provide professional customer service via phone, email, and other communication channels
- Assist customers with account inquiries, payment arrangements, and contract-related questions
- Conduct first-party collections activities on delinquent accounts while maintaining a professional and customer-focused approach
- Review customer agreements and supporting documentation for accuracy and completeness
- Verify that all required customer information has been submitted and properly documented
- Cross-reference contracts and supporting documents to ensure consistency and compliance
- Maintain accurate and up-to-date customer records within company databases and CRM systems
- Organize, categorize, and manage electronic documents for efficient retrieval
- Audit customer files throughout the application and onboarding process
- Escalate discrepancies or compliance concerns as required
- Perform general administrative and operational support duties as assigned**
Requirements
What you’ll need- Previous experience in customer service, collections, administration, virtual assistance, or a related role
- Excellent verbal and written English communication skills with a high level of fluency and professionalism
- Neutral or easily understood English accent preferred
- Strong attention to detail and commitment to accuracy
- Experience handling customer accounts, payment discussions, or collection activities is considered an asset
- Proficiency with Microsoft Office, Google Workspace, CRM platforms, and database management systems
- Strong organizational and time-management skills
- Ability to manage multiple priorities while meeting deadlines
- Professional demeanor and strong problem-solving abilities
- Ability to work independently with minimal supervision
- High level of discretion and confidentiality when handling customer information
- **Preferred Qualifications**
- Experience working with North American customers
- Experience in financing, lending, collections, contract administration, or compliance-related environments
- Experience making and receiving a high volume of customer calls
- A current MS laptop / computer is required (No Apple)
Benefits
Comp & perks- Collaborative and supportive work environment.
- Opportunity to grow with a company.
- Stable, long-term remote work opportunity.
- Health Insurance (Maxicare HMO) after 3 months probationary period.