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Treant

Operations Process Improvement Specialist

Treant

Operations Specialist dedicated to improving the efficiency of live event ticketing operations and reporting solutions through automation and AI.

Posted 7/14/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational analysis, process improvement, and automation, with a strong focus on creating actionable reports and dashboards. Capable of translating operational challenges into clear requirements while collaborating effectively with cross-functional teams.

Highest-signal resume keywords
Operations AnalysisProcess ImprovementReporting CreationWorkflow AutomationQuality Assurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational WorkflowsProcess EvaluationData AnalysisPerformance MonitoringAutomation Solutions
Soft Skills
Analytical SkillsProblem-SolvingCritical ThinkingCollaborationCommunication Skills
Tools & Technologies
Artificial Intelligence ToolsNo-Code ToolsLow-Code PlatformsAutomation Platforms
Industry Keywords
Business IntelligenceContinuous ImprovementQuality AssuranceOperational Efficiency

About the role

Key responsibilities & impact
  • Review and map end-to-end operational workflows across the ticketing operation.
  • Identify manual, repetitive, inefficient, or high-risk steps that can be improved.
  • Recommend process improvements based on operational data, quality findings, and team feedback.
  • Build or support the creation of reports, dashboards, trackers, and other operational tools.
  • Explore the use of artificial intelligence, no-code tools, low-code platforms, and automation solutions to improve team efficiency.
  • Translate operational challenges into clear technical or functional requirements.
  • Work closely with the Operations Manager, team leaders, subject matter experts, and technology team.
  • Explain process starting points, end points, dependencies, desired outcomes, and business rules to technical stakeholders.
  • Support the development, testing, implementation, and refinement of operational automations.
  • Measure the effectiveness of new tools, reports, and process improvements.
  • Identify trends, recurring issues, bottlenecks, and quality risks within the operation.
  • Provide recommendations that align with management’s operational and strategic objectives.
  • Document workflows, automation requirements, process changes, and reporting logic.
  • Help ensure that operational improvements are practical, scalable, and aligned with day-to-day team requirements.

Requirements

What you’ll need
  • Previous experience in operations analysis, business intelligence, process improvement, quality assurance, reporting, automation, or a related role.
  • Strong understanding of operational workflows and the ability to evaluate a process from beginning to end.
  • Experience identifying inefficiencies and recommending practical process improvements.
  • Experience creating operational reports, dashboards, trackers, or performance-monitoring tools.
  • Familiarity with artificial intelligence tools, no-code automation, low-code tools, or workflow automation platforms.
  • Ability to communicate operational requirements clearly to developers or technical teams.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Strong quality-assurance and continuous-improvement mindset.
  • Ability to work collaboratively with operations leaders, subject matter experts, and technology stakeholders.
  • Strong written and verbal English communication skills.
  • Ability to work independently, explore possible solutions, and turn broad management objectives into actionable improvements.
  • Preferred Background
  • Candidates with experience in one or more of the following positions are encouraged to apply:
  • Operations Analyst
  • Business Intelligence Analyst
  • Process Improvement Analyst
  • Quality Assurance Analyst
  • Reporting Analyst
  • Automation Specialist
  • Operations Excellence Coordinator
  • Technical Operations Coordinator

Benefits

Comp & perks
  • Opportunities for growth and advancement
  • Competitive compensation package