Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Tala

Operational Excellence Analyst

Tala

Operational Excellence Analyst tasked with using AI to identify customer pain points and trends. Collaborating with teams to enhance customer experience and streamline processes.

Posted 7/14/2026full-time🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in qualitative analysis and sentiment trend analysis to enhance customer journey insights. Proficient in delivering actionable process improvement proposals and effectively communicating findings to senior leadership.

Highest-signal resume keywords
Qualitative AnalysisSentiment Trend AnalysisProcess Improvement ProposalsCommunication SkillsEmpathy & Insight

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisBehavioral AuditingCSAT/NPS CorrelationVoice of the Customer (VoC) Analysis
Soft Skills
EmpathyInsightCommunication
Industry Keywords
Customer JourneyChurn AnalysisCustomer SatisfactionQuality Initiatives

About the role

Key responsibilities & impact
  • Deep-Dive Research: Analyze full-scale interaction data to identify recurring "friction points" in the customer journey that lead to churn or recovery failures.
  • Sentiment Trend Analysis: Track changes in customer sentiment over time, correlating shifts with product updates, marketing campaigns, or macro-economic factors.
  • Process Improvement Proposals: Collaborate with Product and Process teams to redesign scripts or workflows based on Voice of the Customer (VoC) findings.
  • Behavioral Auditing: Perform targeted qualitative audits on high-value or "edge case" interactions that require a deeper human touch beyond standard AI scoring.
  • CSAT/NPS Correlation: Map quality behaviors (e.g., empathy, resolution speed) to customer satisfaction scores to prove the ROI of quality initiatives.
  • Reporting & Presentation: Deliver monthly research briefs to the Growth and Product teams, serving as the "voice" of the consumer within the business.

Requirements

What you’ll need
  • Qualitative Analysis: Interpreting sentiment data and conversational nuances at scale.
  • Communication: Excellent skills to present complex qualitative findings to senior leadership.
  • Empathy & Insight: Strong understanding of consumer behavior and psychological drivers.

Benefits

Comp & perks
  • Health insurance
  • Professional development