Tala

SDET

• Develop test automation suites to expand test coverage to all our microservices and integrate it into regression and release process
• Support the team for all releases and communicate issues to product in a timely manner
• Deliver tools to help test integration with third-party services (Payment Rails, SMS/Email, KYC (know your customer), Analytics, etc.)
• Integrate automated tests execution into the software development process
• Collaborate with Squad Lead and other key stakeholders to strategize rollout
• Support and collaborate with cross-functional teams (Product, Data, Credit, and Business Development) in identifying automation areas to further increase the quality of our product
• Maintain, review, propose and implement improvements to existing frameworks, tools and processes
• Continuous Learning of new tools and helping the team in optimizing the test framework consistently.

SDET II

Analyst

• Execute real-time campaign adjustments and staffing re-allocations based on live performance signals
• Identify and resolve system-related bottlenecks or outages by working directly with Tech/Product teams
• Monitor and manage agent occupancy and idle time, proactively re-skilling agents across channels
• Provide hourly "flash reports" to operational leads with actionable recommendations
• Ensure real-time adherence to schedules and operational protocols
• Regularly audit real-time tracking tools against actual system logs

Real Time Analyst

Operations

• Deep-Dive Research: Analyze full-scale interaction data to identify recurring "friction points" in the customer journey that lead to churn or recovery failures.
• Sentiment Trend Analysis: Track changes in customer sentiment over time, correlating shifts with product updates, marketing campaigns, or macro-economic factors.
• Process Improvement Proposals: Collaborate with Product and Process teams to redesign scripts or workflows based on Voice of the Customer (VoC) findings.
• Behavioral Auditing: Perform targeted qualitative audits on high-value or "edge case" interactions that require a deeper human touch beyond standard AI scoring.
• CSAT/NPS Correlation: Map quality behaviors (e.g., empathy, resolution speed) to customer satisfaction scores to prove the ROI of quality initiatives.
• Reporting & Presentation: Deliver monthly research briefs to the Growth and Product teams, serving as the "voice" of the consumer within the business.

Operational Excellence Analyst

Financial Planning and Analysis

• Serve as the primary finance partner to the product team, providing financial guidance and support for strategic decision-making.
• Partner with product team to create robust business cases for new product initiatives, features, and investments, evaluating potential ROI and financial impact.
• Develop and maintain sophisticated financial models to forecast revenue, costs, and profitability, ensuring accuracy and alignment with business objectives.
• Partner with Product and Risk leadership to analyze cohort performance, lifetime value (LTV), customer acquisition costs (CAC), and pricing/packaging structures to maximize product gross margins.
• Prepare and present clear and concise financial reports and insights to senior management, facilitating effective communication and decision-making.
• Create bridges between teams and ensure shared understanding. Provide ongoing updates to the Finance (Local and Global teams) and leadership team

Director of Strategic Finance

• Design, develop, and maintain scalable test automation frameworks and suites
• Partner with engineering, product, and SDE/QA teams to support releases
• Build tools and test solutions to validate integrations with third-party services
• Integrate automated test execution into the software development lifecycle
• Collaborate with cross-functional teams to define quality strategies and rollout plans
• Maintain, review, and continuously improve existing test frameworks, tooling, and quality engineering processes
• Leverage AI-powered tools and agents to improve test design and engineering productivity.

SDET II

Real Time Analyst

Operational Excellence Analyst

Director of Strategic Finance

Senior SDET