Tala

Vice President

• Define Product Vision & Strategy
• Develop and communicate a bold product roadmap for lending and retention aligned with Tala’s mission and growth objectives.
• Balance innovation with portfolio health, risk, and regulatory compliance.
• Partner closely with Finance & Capital Markets to ensure sustainable and diversified funding
• Translate portfolio and product performance into narratives that resonate with investors and regulators
• Anticipate and influence macroeconomic and regulatory shifts that impact capital and credit supply
• Lead product strategy across the entire lending journey and customer conversion funnel – acquisition, underwriting, disbursement, repayment, and re-engagement.
• Design retention initiatives that drive repeat usage, loyalty, and lifetime value.
• Lead, mentor, and grow a world-class product team focused on lending, and retention.
• Foster a culture of impact, innovation, and accountability.
• Identify optimization opportunities to enhance our repayments rates ratio
• Leverage 3rd party best practices and partners to significantly drive recoveries financially
• Build a product strategy that drives global lending performance while tailoring execution for local customer, cultural, and regulatory contexts
• Collaborate closely with GMs and market teams to ensure product decisions resonate locally while supporting the enterprise portfolio.
• Establish KPIs for lending product performance, including portfolio quality, customer engagement, and unit economics.
• Leverage data, experimentation, and customer insights to continuously optimize.
• Partner with risk, operations, finance and marketing to ensure lending products deliver strong financial and social outcomes.
• Collaborate with design and engineering to create seamless, mobile-first experiences.
• Stay ahead of fintech, credit, and retention best practices globally.
• Identify opportunities to introduce new credit features, loyalty programs, or adjacent financial products.

VP Product – Lending & Retention

Manager

• Support Deal Activities: Help secure and maintain efficient and flexible capital (equity, debt, and warehouse) by identifying and attracting prospective investors, crafting an investor story for specific financing opportunities, evaluating structuring alternatives and making recommendations
• Support the due diligence processes, executing and following through to deal closing.
• Partner with legal, operations, and accounting teams to ensure deals are properly onboarded, accounted for, and documented
• External Relations & Facility Management: Support ongoing investor relations, investor/lender reporting, and relationships with banks, lenders, investors, and intermediaries
• Support refinancing, upsizing, product, and underwriting enhancements as needed
• Build and monitor dashboards and reports to track new loan origination, loan repayments, performance statistics and adherence to Tala lender contractual requirements
• Support Capital Management & Corporate FP&A: Partner with Finance, Accounting, and Treasury teams to ensure financings are modeled accurately in liquidity, risk, and financial planning forecasts
• Develop short-term and long-term forecasts to assist in capital markets analyses and inform product strategy and credit underwriting processes for Tala’s lending origination
• Build analytical models to evaluate capital structure decisions including financing, return of capital, liquidity planning, equity valuation, and credit ratings for review with senior leadership
• Loan Portfolio Reporting & Technology Integration: Manage existing debt portfolio including covenant compliance and ensure proper alignment with risk management processes
• Drive innovation by evaluating and implementing next-generation portfolio management software systems. Support in building out loan ops capabilities to scale balance sheet lending and facilitate future securitization programs
• Enhance Blockchain/Crypto Strategy: Explore blockchain and crypto-based solutions to enhance liquidity and tokenize balance sheet assets
• Support Product team in developing relationships with blockchain market participants
• Evaluate strategic use cases for stablecoins, tokenized assets, and digital wallets in collaboration with Legal and Compliance to ensure regulatory alignment

Senior Manager, Capital Markets

People Operations

• Design and launch a comprehensive talent management system covering the full employee lifecycle—from acquisition to development and retention.
• Lead organizational design and effectiveness initiatives to ensure speed, accountability, and scale; drive talent calibration and performance management philosophies.
• Act as primary champion for Tala’s culture and values; develop and implement strategies to measure and enhance employee engagement.
• Oversee design and administration of all total rewards programs (compensation, equity, benefits) aligned with a public company framework; lead People team contributions to S-1 filing and public company operations.
• Build a scalable, data-driven People Operations function; optimize HR tech stack and provide analytics and support to a global employee base.
• Drive global DEI strategy to foster an inclusive environment.
• Lead global talent acquisition to attract and hire exceptional, diverse talent across corporate, technical, and large-scale operational teams.

Chief People Officer

• Lead, mentor, and grow a team of 8 to 12 analysts, building skills in SQL, BI tools, experimentation, and storytelling
• Own the analytics delivery process: manage a shared backlog, prioritize high-impact initiatives, and ensure consistent, measurable outcomes
• Standardize analytics workflows, documentation, and QA to ensure reliability and scalability
• Partner with stakeholders across Finance, Product, Operations, and Credit to prioritize analytics efforts that maximize business impact
• Collaborate with the Data Platform and Analytics Engineering teams to maintain a stable, accessible, and well-documented analytics layer
• Advocate for tools, processes, and practices that enhance analytics efficiency and data-driven decision-making

Senior Manager, Analytics

Content Marketing Manager

• Work as a content designer on the Experience Design team, shaping Tala products through content
• Create content for Tala’s mobile app across all touchpoints, including navigation, UI content, in-app notifications, chatbots, and help
• Contribute to projects to enhance clarity and usability of product experiences and guide teams toward solving key problems
• Edit and contribute to designs and content using Figma
• Collaborate with product designers, product managers, engineers, and researchers on page layout, interactions, and visual tone
• Use data and research to evaluate content impact and push for continuous improvement

Senior Content Designer

Engineer

• Engineer, support, and manage Tala's global telephony environment (VoIP, Asterisk PBXs, Five9, call recording) to maintain high quality and availability.
• Ensure high availability of PBX servers, softphones, network connectivity, and related hardware to achieve 99.9% uptime.
• Collaborate with Operations and Shared Services to strategize and implement a unified communications platform.
• Administer and optimize Five9 dialer platform(s): user management, campaign configuration, performance monitoring, troubleshooting.
• Manage SIP trunking infrastructure globally: ensure call quality, capacity, cost-effectiveness, negotiate with SIP providers, optimize routing.
• Administer and maintain Asterisk PBX systems globally: configuration, upgrades, security patching, custom dial plans, integrations.
• Manage GSM gateway infrastructure (primarily Philippines): troubleshoot connectivity and optimize mobile routing.
• Provide Tier 2/3 global telephony support and develop monitoring dashboards and alerts to proactively identify and resolve issues.

Global Telephony Engineer

• Engineer, support, and manage Tala's global telephony environment ensuring high availability (99.9% uptime) and scalability
• Drive a multi-channel strategy for customer contactability beyond telephony
• Maintain VoIP Infrastructure, Asterisk PBXs, Five9 call center systems, and call recording systems for global Operations
• Maintain high quality and availability for all voice systems and proactively monitor performance
• Support architecture tasks and collaborate with Operations and Shared Services on unified communications platform
• Evaluate and implement AI-based tools for call transcribing and call quality analysis
• Lead and develop a global telephony engineering team, set performance goals, and provide mentorship
• Manage vendor and partner relationships globally, negotiate contracts, and ensure SLAs are met
• Serve as liaison between telephony and product teams to translate business needs into technical requirements
• Provide hands-on technical support and participate in global on-call rotation for critical telephony issues

Global Telephony Manager

Administration

• Administer and maintain Zendesk, including user management, ticket routing, automation, and integrations
• Identify opportunities to improve Zendesk workflows and processes. Implement best practices to enhance efficiency and effectiveness
• Design and deploy workflows, macros, triggers, deflection strategies, and automation rules that reduce friction and increase efficiency
• Build and analyze dashboards to monitor CSAT, reopen rate, automation deflection, First reply time, full resolution time, and other KPIs using tools like Zendesk Explore, Snowflake, or Looker
• Work with partner teams like Analytics Engineering to develop automated reporting
• Configure CX platforms to meet evolving needs, including AI/ML chatbot integrations (e.g., Forethought and Zendesk AI)
• Build and optimize automations using third-party AI agent tools that integrate into Zendesk; review AI-generated insights and collaborate with Product to leverage APIs for automating user actions
• Partner with Product, Engineering, and IT to connect Zendesk and other tools to CRM, guiding proper implementation for optimal workflows and data integrity
• Provide training and support to customer care agents on CX platform functionality and best practices
• Identify and resolve technical issues within the Zendesk platform promptly
• Keep abreast of Zendesk updates and new features, recommending and implementing improvements as needed
• Partner with Product, Engineering, and CX Leads across markets to drive impact

Salesforce, Zendesk Administrator

Product Marketing

• Drive go-to-market strategy for new product launches.
• Partner with country integrated marketing leads to execute on GTM strategies.
• Partner across all marketing functions to align marketing timing with country launch timelines.
• Monitor and report on early customer perception and feedback on new product launches.
• Spearhead product positioning and messaging for new product launches, grounded in brand principles and market insights.
• Build cross-functional partnership and operational alignment across diverse teams including Product Management, Insights, Design, Brand, and Customer Experience.
• Articulate product value to customers across channels in a way that builds loyalty and drives outsized impact.
• Define user segments and create tailored campaigns for key customer personas.
• Develop deep understanding of customer needs through surveys, interviews, and analysis of product usage data to build messaging that resonates deeply

Senior Product Marketing Specialist

Data Scientist

• Lead data science initiatives that drive improvements in customer experience, operational efficiency, and recovery.
• Own the full modeling cycle: scoping, development, deployment, after-sale service, and monitoring.
• Embed with business stakeholders to identify, test, and implement data science solutions and develop a prioritized roadmap.
• Deploy machine learning products into production environments, including real-time inference, and iterate rapidly.
• Mentor and provide technical feedback to junior team members and develop shared team tooling.
• Act as a thought partner to business stakeholders, leveraging data insights and communication to influence company strategy.

Senior Data Scientist

Human Resources

• Lead seamless onboarding and offboarding, ensuring employees feel welcomed and supported while documentation, tools, and assets are in place.
• Serve as the primary point of contact for employee requests, grievances, and disciplinary cases, addressing issues with empathy and fairness.
• Drive closure of InfoSec and HR compliance audits; stay current on Kenyan labor legislation and update policies accordingly.
• Manage semi-monthly and month-end payroll in partnership with Finance, oversee BambooHR data integrity, and educate employees on tax matters.
• Chair the Health & Safety Committee, refresh policies, and ensure OSHA 2007 compliance through regular training and audits.
• Assess training needs, implement development programs, and measure their impact.
• Guide managers on feedback, performance reviews, and improvement plans to support career growth and fair compensation decisions.
• Track and report key people metrics such as turnover, engagement, and satisfaction to inform business decisions.
• Maintain and communicate HR policies and procedure manuals to align with evolving business and legal requirements.

Human Resources Business Partner

Collections

• -Recuperar la cartera vencida de Tala México con empatía
• -Crear un lazo más fuerte con nuestros usuarios mediante gestión de cobranza amigable
• -Garantizar que los clientes realicen sus pagos a través de una gestión de cobranza amigable
• -Proveer atención clara, cálida y personalizada a los usuarios
• -Flexibilidad respecto a los días que se requiera estar en oficina
• -Adaptabilidad al modelo de cobranza de TALA
• -Apego a las buenas prácticas de cobranza
• -Levantamiento de dudas ante cualquier incertidumbre

Ejecutivo de Cobranza

Controller

• Own and scale the global accounting function by building high-performing teams, developing scalable processes, implementing robust systems, and establishing clear policies that support both rapid growth and sustainable success
• Lead the monthly close, consolidation, and external reporting cycle with precision, ensuring accuracy, timeliness, and compliance with US GAAP, while paving the way for SEC reporting standards
• Drive transformative IPO readiness initiatives, embracing PCAOB audit standards and implementing the financial controls and policies essential for a thriving public company
• Cultivate strong relationships with auditors and external advisors, fostering collaboration that empowers our mission
• Ensure unwavering compliance with all applicable laws, regulations, and reporting requirements across multiple jurisdictions
• Collaborate seamlessly with product, engineering, and data teams to deliver exemplary revenue accounting treatment for new product launches
• Implement and enforce corporate policies and procedures that govern invoice processing, cash management, expense reporting, and related governance
• Assist in the development, monitoring, and regular reporting of key performance indicators (KPIs)
• Foster a culture of truth-seeking, ignite a sense of urgency, and nurture a relentless passion for excellence

Vice President, Global Corporate Controller

General Counsel

• Tala is seeking a talented lawyer based out of our Manila office to work on a wide variety of legal matters in the Philippines.
• The Legal Counsel will work on a variety of matters with other members of Tala’s global legal team, including regulatory matters, corporate governance and compliance matters, commercial contracts and addressing the unique challenges that arise in a global company.
• Report to our Lead Counsel in the Philippines and work closely with our Manila-based business team.
• Must have a strong understanding of the financial services space in the Philippines and be willing and able to roll up their sleeves to solve problems.
• Candidates expected to have a deep sense of accountability for results as well as the success and growth of teams.
• Excellent communicator and decision-maker, adept at ensuring a large, varied audience understands issues, context, tradeoffs between different solutions, and reasons for decisions.