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Associate – CS Process Improvement
ZALORA GroupAssociate for CS Process Improvement and Training at ZALORA. Collaborating with teams across Manila and Sydney to enhance process efficiency and training delivery.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Zendesk administration and training content development, with a strong focus on process improvement and change management. Capable of delivering effective training and tracking performance metrics to ensure compliance and engagement.
Highest-signal resume keywords
Zendesk AdministrationTraining Material DevelopmentChange ManagementPerformance Gap AnalysisEnglish Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ZendeskTraining Needs AnalysisProcess ImprovementMetrics TrackingQuality of Work Assessment
Soft Skills
Attention to DetailProactive ApproachOrganizational SkillsCollaborationPresentation Skills
Industry Keywords
Process and Improvement TeamEngagement ComplianceOutput EffectivenessTraining Delivery Methods
About the role
Key responsibilities & impact- Work with ZALORA and its Australian counterpart THE ICONIC in collaborating and delivering process and training content with teams located across both Manila, Philippines and Sydney, Australia
- Create training material and deliver training across any method appropriate to the subject of the training
- Meeting the Process and Improvement Team metrics which involve Productivity, Quality of Work, Engagement Compliance, and Output Effectiveness
- Track attendance, completion rates, certification status where applicable, and refresher requirements
Requirements
What you’ll need- Experience in Zendesk is required.
- Hands-on Zendesk Admin experience is highly preferred.
- Strong written and verbal English communication and presentation skills
- Organised with a high standard of attention to detail
- Proactive and hands-on
- Able to work independently and collaboratively with stakeholders across both THE ICONIC and ZALORA
- Strong change management and change adoption capability
- Ability to conduct training needs analysis and identify performance gaps
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities