ZALORA Group

Procurement

• Develop and execute the 12–24 month category strategy for accessories (e.g., bags, small leather goods, watches, sunglasses, jewelry), defining assortment gaps to drive revenue, margin and brand credibility
• Identify, pitch and onboard brands for marketplace models
• Negotiate commercial terms (commission, margins, returns, marketing co-investment)
• Own relationship management for strategic accessories suppliers — conduct regular business reviews, present performance insights, advise on assortment and pricing, and ensure premium presentation (content, imagery, brand pages)
• Monitor weekly/monthly sales, margin, sell-through, inventory days, and returns
• Implement assortment, pricing and promotional levers to improve product performance and inventory turnover
• Partner with Marketing and Growth teams to design and execute campaigns (seasonal drops, brand exclusives, boutique launches) and measure ROI
• Ensure luxury and accessories supplier participation in ZALORA marketing calendar
• Continuously analyze competitor activity, luxury and accessories market trends, fashion calendar, and pricing strategy to ensure a differentiated and competitive assortment
• Lead, coach and develop a team of account managers
• Work closely with Buying, Merchant Ops, Content, Logistics, Customer Service, and Finance to deliver brand-level service and seamless customer and seller experience.

Category Associate Manager – Marketplace, Luxury, Accessories

Data Analyst

• Strategic Analysis: Which metrics have the biggest impact on our customers and business results? Which KPIs are most critical in ‘moving the needle’ when it comes to our scaling new user growth by keeping efficiency in place. With the data at hand, what trends can we uncover to understand our channels and consumer behaviour better and reactively address their needs? How do we optimally operationalize the measurement of these KPIs on an ongoing basis?
• Planning: Determine which customers to target for marketing campaigns using analytical techniques including statistical clustering, RFM segmentation, market basket / affinity analysis, decile analysis, regression modelling, propensity modelling. Predict when and what customers will buy and help to build effective and high converting SKU list for landing pages.
• Hygiene / Operations: Track critical performance KPIs and perform post-campaign analysis. Track and measure customer quality and migration / brand health. Track effectiveness of promotions. Daily report preparations. Closely work with finance on budget allocation, tracking and management.
• Project Management / Martech: Manage strategic projects and transformations within Marketing. Respond to changing market trends and requirements by keeping an eye out for new practices and technologies that will improve and optimize the marketing department’s performance.

Marketing Analytics Analyst

Operations

• Work with ZALORA and its Australian counterpart THE ICONIC in collaborating and delivering process and training content with teams located across both Manila, Philippines and Sydney, Australia
• Create training material and deliver training across any method appropriate to the subject of the training
• Meeting the Process and Improvement Team metrics which involve Productivity, Quality of Work, Engagement Compliance, and Output Effectiveness
• Track attendance, completion rates, certification status where applicable, and refresher requirements

Associate – CS Process Improvement

• The Operations Manager will oversee day-to-day fulfillment center operations while also owning facilities management and cross-functional project management responsibilities.
• Manage daily warehouse operations including inbound/outbound logistics, inventory accuracy, order fulfillment, and dispatch to meet SLAs and KPIs.
• Monitor productivity, cost-per-unit, and service-level metrics; drive continuous improvement across shifts.
• Lead, coach, and develop supervisors and frontline teams; manage workforce planning and shift scheduling.
• Ensure compliance with health, safety, and quality standards (OSH requirements, SOPs, audits).
• Partner with Supply Chain, Transport, and Customer Service teams to resolve operational bottlenecks.
• Oversee maintenance, upkeep, and safety of the facility, including building systems, utilities, and equipment (MHE, racking, HVAC, fire safety systems).
• Manage vendor relationships and contracts for maintenance, security, cleaning, and utilities providers.
• Oversee solar/renewable energy infrastructure initiatives, regulatory liaison (e.g., utility/regulatory bodies), and sustainability programs where applicable.
• Ensure facility compliance with local building codes, fire safety, and environmental regulations.
• Manage facilities budget, including capex/opex planning and cost optimization.
• Lead incident investigations (workplace accidents, equipment failures) and implement corrective/preventive actions.
• Lead facility expansion, renovation, or infrastructure upgrade projects from planning through execution and handover.
• Develop project plans, timelines, budgets, and risk assessments; track milestones and report progress to stakeholders.
• Coordinate with contractors, architects, engineers, and internal stakeholders on capital projects.
• Drive process improvement and automation initiatives to enhance operational efficiency.

Operations Manager – Fulfillment Center, Facilities

Buyer

• Develop and maintain strong relationships with key suppliers.
• Develop and execute sales strategies to achieve revenue targets
• Monitor and analyze sales performance to identify opportunities for improvement
• Conduct frequent brand review meetings either on a monthly, quarterly or seasonal basis
• Builds and buys the most relevant range for the target customer
• Full ownership of weekly trade within own department, including replenishment, stock swaps, RTS, etc
• Completes and supports all facets of contract negotiations with new potential brands/ suppliers
• Demonstrates an understanding of new fashion and retail trends, and how these can affect the trading climate, regularly reads market research data and spots new business opportunities
• Conducts regular competitor analysis to assess ranges, identify opportunity and direction for brand exclusives, gain ideas for on-line layout and content, brand acquisition opportunities, sales impacting initiatives, etc
• Identifies promotional/ marketing opportunities for the business in order to motivate further sales and provides a competitive and exciting retail environment for the customer
• Conducts in-season and end of season SWOT analysis leading to strategy reviews which is able to succinctly be presented to senior management
• Manages brand performance including intake margin, trading margin, sell through, stock turn, delivery, etc

Fashion/Retail Buyer – Shoes/Sports

• This role will be focused on strategic, longterm and impactful analysis that will aid the team in making intelligent decisions that are data driven, as well as supporting a portion of the Project Management initiatives
• Strategic Analysis: Which metrics have the biggest impact on our customers and business results? Which KPIs are most critical in ‘moving the needle’ when it comes to our scaling new user growth by keeping efficiency in place. With the data at hand, what trends can we uncover to understand our channels and consumer behaviour better and reactively address their needs? How do we optimally operationalize the measurement of these KPIs on an ongoing basis?
• Planning: Determine which customers to target for marketing campaigns using analytical techniques including statistical clustering, RFM segmentation, market basket / affinity analysis, decile analysis, regression modelling, propensity modelling
• Hygiene / Operations: Track critical performance KPIs and perform post-campaign analysis Track and measure customer quality and migration / brand health Track effectiveness of promotions Daily report preparations Closely work with finance on budget allocation, tracking and management.
• Project Management / Martech Manage strategic projects and transformations within Marketing. Respond to changing market trends and requirements by keeping an eye out for new practices and technologies that will improve and optimize the marketing department’s performance.

Senior Analyst – Marketing Analytics

Account Executive

• Own a portfolio of strategic Shoes partners (brands, distributors, or top sellers) and deliver agreed targets across sales/GMV, margin, and growth.
• Build and execute Joint Business Plans (JBPs): growth strategy, assortment roadmap, price positioning, and marketing visibility.
• Identify opportunities to scale partners via newness, exclusives, hero SKUs, wider size runs, and category gaps.
• Negotiate and manage commercial levers including commission/margins, funding, rebates, marketing support, promo participation, and exclusivity/launch agreements (as applicable).
• Drive partner alignment on price competitiveness (RRP, promo depth, and parity versus key competitors).
• Improve profitability through better funding structures and campaign ROI discipline.
• Plan and execute partner participation in the trading calendar (e.g., mega campaigns, paydays, seasonal events).
• Ensure strong readiness for campaigns: Deal mechanics and price points, Stock availability / fulfilment capacity, Hero SKU selection and visibility placements (where applicable).
• Drive catalogue growth and quality: Ensure the right assortment breadth/depth and new arrivals cadence, Improve content quality: images, attributes, size/fit info, taxonomy.
• Work with internal teams to fix catalogue defects and improve onsite discoverability (filters, categorization, search relevance).
• Monitor and improve partner KPIs, collaborating with Marketplace Ops / Operations as needed: Order fulfilment SLA, Cancellation/late shipment rate, Return rate and return reasons, Customer ratings and complaints.
• Provide regular partner business reviews (weekly/monthly/QBRs) with clear insights and action plans.

Executive, Key Account Manager – Shoes

Executive

• Lead the day-to-day campaign execution for one of the MY, SG, or HK ventures
• Prepare and present performance reports for key campaigns
• Stay updated on industry trends and market conditions
• Serve as the main point of contact for campaign-related communication

Senior Executive – Onsite Campaigns

• Assist in the planning and execution of e-commerce campaigns, ensuring alignment with overall marketing strategies
• Work closely with senior executives to implement campaign layouts and strategies that resonate with target audiences
• Monitor campaign progress and make necessary adjustments to optimize performance
• Prepare reports on campaign outcomes, highlighting key metrics and insights for future planning
• Work closely with cross-functional teams, including marketing, design, and product, to ensure cohesive campaign execution.

Executive, Onsite Campaigns

Analyst

• Own the day-to-day trade accounts-payable processing and month-end close deliverables for P2P Trade across MY01 and SG
• Invoice processing for inbound freight, RPL and consignment
• Handle urgent freight payment requests
• Monitor and reply to Freshdesk tickets
• Prepare park journal entries on request
• Monitor biweekly payment schedule
• Prepare SOA reconciliations
• Bank transaction tagging in SAP
• Intercompany recon
• Prepare write-off/write-back per approval

P2P Analyst – Contract

• Proactively chase suppliers on outstanding deliveries to ensure timely fulfilment.
• Maintain an accurate and up-to-date intake tracker, reflecting all order movements and changes.
• Actively drive intake through relevant actions such as rephasing and cancellations, and flag potential risks to the Buyer in a timely manner.
• Assist with purchase order (PO) raising and troubleshoot issues in collaboration with the Buying Operations team.
• Review the production process to ensure all stock is visible on-site and displayed accurately, including correct pricing, product images, and descriptions.
• Liaise with suppliers to request product imagery, and coordinate preparation and delivery of assets to the Production team for retouching and uploading.
• Support the Buyer in the creation of trade, brand, and seasonal reports.
• Contribute to range and season reviews alongside the Buyer and Planner, identifying strengths and weaknesses and proposing actionable solutions.
• Resolve and address product-related queries from across departments in a timely and professional manner.
• Develop and maintain cross-departmental relationships to continuously improve processes and ways of working.
• Assist in managing the supply chain and brand base, building strong, professionally reciprocal relationships with suppliers.
• Maintain a professional and collaborative approach in all supplier interactions, understanding the value of long-term partnerships.
• Develop a clear understanding of relevant department codes, customer profiles, and evolving buying patterns.
• Assist with administrative tasks across the marketplace portfolio, including maintaining brand records, coordinating with internal stakeholders, and supporting day-to-day operations.
• Support the marketplace manager in new brand onboarding, ensuring suppliers understand and adhere to company terms, conditions, and supplier agreements.

Buying & Marketplace Executive

• Develop and maintain strong relationships with key suppliers.
• Develop and execute sales strategies to achieve revenue targets.
• Monitor and analyze sales performance to identify opportunities for improvement.
• Conduct frequent brand review meetings either on a monthly, quarterly or seasonal basis.
• Builds and buys the most relevant range for the target customer.
• Full ownership of weekly trade within own department, including replenishment, stock swaps, RTS, etc.
• Completes and supports all facets of contract negotiations with new potential brands/ suppliers.
• Demonstrates an understanding of new fashion and retail trends, and how these can affect the trading climate.
• Regularly reads market research data and spots new business opportunities.
• Conducts regular competitor analysis to assess ranges, identify opportunity and direction for brand exclusives, gain ideas for on-line layout and content, brand acquisition opportunities, sales impacting initiatives, etc.
• Identifies promotional/ marketing opportunities for the business in order to motivate further sales and provides a competitive and exciting retail environment for the customer.
• Conducts in season and end of season SWOT analysis leading to strategy reviews which is able to succinctly be presented to senior management.
• Manages brand performance including intake margin, trading margin, sell through, stock turn, delivery, etc.

Buyer – Sports Category

Buyer – Shoes/Sports

Marketing

• This role will be focused on strategic, longterm and impactful analysis that will aid the team in making intelligent decisions that are data driven, as well as supporting a portion of the Project Management initiatives
• Strategic Analysis: Which metrics have the biggest impact on our customers and business results?
• Planning: Determine which customers to target for marketing campaigns using analytical techniques including statistical clustering, RFM segmentation, market basket / affinity analysis, decile analysis, regression modelling, propensity modelling
• Hygiene / Operations: Track critical performance KPIs and perform post-campaign analysis
• Project Management / Martech: Manage strategic projects and transformations within Marketing