ZALORA Group

Financial Planning and Analysis

• Coordinate financial planning and management reporting processes to ensure accurate, timely, and forward-looking insights that drive disciplined cost management across G&A, tech costs, other operating expenses etc.
• Strengthen collaboration with People & Culture to better align actual payroll costs, headcount movement, and compensation forecasts.
• Analyze cost streams, identify trends and opportunities, and provide actionable recommendations to improve predictability and efficiency.
• Develop and maintain cost forecasts, driver-based models, and scenario analyses to support planning, prioritization, and business decision-making.
• Prepare and present cost performance reports, headcount movement analysis, vendor/contract spend breakdowns, and strategic recommendations to business partners and senior management.
• Support budget adherence through effective monitoring and reporting of cost projects, commitments, and contract renewals.
• Ensure the quality, accuracy, and integrity of financial information (accruals, allocations, reconciliations) for reliable reporting and decision-making.
• Proactively identify and communicate relevant financial issues, control gaps, and cost-saving opportunities to stakeholders.
• Demonstrate advanced Excel skills and strong familiarity with financial systems and tools to support data-driven cost management.

Senior FP&A Analyst

Analyst

• Reporting to the Finance Services Record to Report Manager
• Responsible for collating, reviewing, and preparing the Group’s financial and management data to comply with corporate, IFRS and statutory requirements
• Prepare, review and analyze financial reporting to ensure accurate and timely reporting of results
• Comply with IFRS, and local accounting standards in the preparation of financial reports
• Maintain assigned systems, processes, or process components in good working order and identify and recommend system improvements
• Ensure the integrity of monthly financial statements is maintained by conducting detailed account reconciliation and variance analysis
• Liaise with relevant accounting firm, auditor, tax team and prepare compliance documents and reports according to timeline set
• Work collaboratively with internal clients and identify recommendations to optimize business processes

Senior Record-to-Report Analyst

Account Manager

• Effectively manages brand/seller relationships with understanding and strategy of desired outcome
• Acts as the external and internal main point of contact for accounts under his/her portfolio
• Act as primary point of contact for all seller related escalations and maintain constant communication
• Full ownership of assigned seller accounts and/or category, responsible for growing Sales and Profitability generated by accounts/categories under his/her portfolio
• Critically analyze sales performance to identify action points and threats to drive top line revenue
• Actively contributes to the critical path/scale-up actions plans
• Develops an understanding of the influences of own department on the wider ZALORA business and anticipates how other departments and stakeholders can impact own area
• Identify potential brands/suppliers that are eligible and capable to transition to a hybrid/marketplace set-up/operating model
• Supports and contributes to "transition" negotiations whenever necessary (e.g. outright model to marketplace model, consignment model to marketplace model)
• Participates in cross functional projects especially when existing sellers are involved
• Facilitate seller growth by advising sellers on how to optimize their offering through sales management, brand management, production optimization, product pricing and selection
• Works with sellers to deliver relevant listing on the site, increase width and depth of relevant assortment, and drive seller participation in marketing campaigns, promos and other growth initiatives
• Delivers performance review to brand partners/sellers, understanding and interpreting sales performance and other seller KPIs using key commercial levers of trade
• Supports all facets of contract re-negotiations with existing sellers with the guidance of Key Account Manager while keeping Category Lead fully informed at every stage of re-negotiations to facilitate informed decision making
• Monitor the operational performance of brands/sellers to ensure compliance to delivery timelines, to ensure customer satisfaction meet Zalora’s standards
• Liaises with Vendor Management/Operations team and brands/sellers to ensure smooth delivery of goods ordered
• Escalates issues to Vendor Management any potential operational/logistics issues foreseen and initiate discussion with brands/sellers to address challenges to meet the contractual Service Level Agreements
• Manages proper resolutions and identifies/recommends process improvements
• Monitors and meets Account Management KPIs
• Any risk to KPI or OKR achievement should be raised to the Category Lead in a timely manner
• Can speak knowledgeably about ZALORA's objectives, plans, customers, competitors, business and department strategies, brand strategy and market trends
• Uses clear customer focus to identify opportunities for improvements/ expansion to the customer experience with ZALORA
• Works with other Commercial stakeholders to share information on overlapping key brands (i.e. brands/sellers on hybrid model), ensuring that the customer is offered a well-rounded brand representation across all product areas from ZALORA
• Demonstrates an understanding of new fashion and retail trends, and how these can affect the trading climate, regularly reads market research data and spots new business opportunities
• Actively contributes to assortment strategy by identifying potential assortment from existing pool of MP sellers and benchmarking with competitors
• Liaises with brands/sellers to encourage and influence development of the product range/assortment that's most relevant to the end consumers
• Liaises with sellers to identify best sellers and key trends as opportunities both pre-season and in-season
• Influences sellers to builds a cohesive product range by sharing recommendations on target market, price points, styles, etc., so that it is credible to the customer
• Collaborates with the Marketing team about Marketplace marketing campaigns
• Initiates, innovates and drives change on how product is showcased to the customer through discussion with key business stakeholders and immediate team member with the support of relevant data
• Identifies promotional opportunities to motivate further sales growth and convinces accounts under his/her portfolio to participate in order to create an exciting retail environment for the customer
• Develops negotiation skills; demonstrates creative negotiations with suppliers/ brands in order to achieve targets
• Ensures supplier/ brand clearly understands the entire Marketplace process, and obtains the supplier’s input where appropriate

Key Account Manager

Operations

• Conduct deep analysis of payment flows across various providers, methods, and markets to identify bottlenecks and inefficiencies.
• Manage and optimize payment routing and fallback scenarios based on performance and risk analysis.
• Collaborate with and monitor service providers, Payment Service Providers (PSPs), and acquirers to ensure service level agreements are met.
• Monitor fraud patterns and unusual payment behaviors, implementing preventive measures and controls.
• Create and maintain reporting dashboards on key payment metrics, approval rates (AR), and operational KPIs, using data to drive decisions.
• Identify opportunities to enhance payment processes and improve operational efficiency and performance.
• Work closely with internal product, engineering, and other teams to build new payment processes and resolve issues.
• Foster an awareness of operational risks and ensure risk control measures are in place for payment activities.
• Liaise with internal and external stakeholders on payment-related inquiries, requests, and transaction issues.

Senior FP&A Analyst

Senior Record-to-Report Analyst

Key Account Manager

Senior Analyst – Cash Management, Ops