Executive, Key Account Manager – Shoes

ZALORA Group

Key Account Manager managing strategic Shoes brands and partners. Driving revenue growth and campaign execution in Malaysia.

Posted 7/3/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaJuniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own a portfolio of strategic Shoes partners (brands, distributors, or top sellers) and deliver agreed targets across sales/GMV, margin, and growth.
Build and execute Joint Business Plans (JBPs): growth strategy, assortment roadmap, price positioning, and marketing visibility.
Identify opportunities to scale partners via newness, exclusives, hero SKUs, wider size runs, and category gaps.
Negotiate and manage commercial levers including commission/margins, funding, rebates, marketing support, promo participation, and exclusivity/launch agreements (as applicable).
Drive partner alignment on price competitiveness (RRP, promo depth, and parity versus key competitors).
Improve profitability through better funding structures and campaign ROI discipline.
Plan and execute partner participation in the trading calendar (e.g., mega campaigns, paydays, seasonal events).
Ensure strong readiness for campaigns: Deal mechanics and price points, Stock availability / fulfilment capacity, Hero SKU selection and visibility placements (where applicable).
Drive catalogue growth and quality: Ensure the right assortment breadth/depth and new arrivals cadence, Improve content quality: images, attributes, size/fit info, taxonomy.
Work with internal teams to fix catalogue defects and improve onsite discoverability (filters, categorization, search relevance).
Monitor and improve partner KPIs, collaborating with Marketplace Ops / Operations as needed: Order fulfilment SLA, Cancellation/late shipment rate, Return rate and return reasons, Customer ratings and complaints.
Provide regular partner business reviews (weekly/monthly/QBRs) with clear insights and action plans.

Requirements

What you’ll need

1–2 years experience in key account management, commercial, category, marketplace management, or wholesale account roles (fashion/e-commerce preferred).
Strong negotiation skills and experience influencing external stakeholders (brands, distributors, sellers).
Analytical capability: confident working with Excel/Google Sheets and performance dashboards (SQL/BI tools is a plus).
Good understanding of Shoes category dynamics: seasonality, sizing, hero franchises, price ladders, promotional mechanics.
Strong communication skills, stakeholder management, and ownership mindset.

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Joint Business PlansPerformance AnalysisExcelGoogle SheetsSQLBI ToolsCampaign ROICatalogue ManagementPrice PositioningAssortment Strategy

Soft Skills

Strong Communication SkillsOwnership Mindset