BPO Operations Analyst

Denova Consulting

Financial Operations Analyst managing governance and process improvement for Finance operations. Responsibilities include coordination, documentation, and stakeholder engagement in a BPO setting.

Posted 7/17/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Finance Operations and BPO environments, with a strong focus on process documentation, governance, and stakeholder engagement. Proficient in ServiceNow and advanced Excel, capable of managing complex projects and optimizing resource utilization.

Highest-signal resume keywords

Finance Operations ExperienceServiceNow ProficiencyProcess Documentation SkillsStakeholder EngagementSLA/KPI Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Finance ProcessesProcess MappingSOP DevelopmentRACI DocumentationExcel (Advanced)Power BIBPO Resource OptimizationWorkflow EfficiencyGovernance FrameworksChange Request Coordination

Soft Skills

Confident CommunicationFacilitation SkillsProject CoordinationRelationship BuildingMulti-Priority Management

Tools & Technologies

ServiceNowExcelPower BI

Industry Keywords

FinanceProcurementBPOShared ServicesProcess Governance

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Operational process support & coordination — Partner with the Director to coordinate initiatives across Finance, Procurement, Banking and BPO-delivered processes; prepare and facilitate workshops, capture outputs, and drive follow-up actions to completion.
BPO resource optimisation & SLA support — Support the optimisation of offshore BPO resource utilisation by monitoring workload distribution, routing and workflow efficiency; help build and maintain SLA/KPI reporting for service reviews.
Process documentation, standards & governance — Develop and maintain process maps, workflows, RACIs and SOPs; keep documentation version-controlled and aligned to global standards, and produce clear work instructions and training materials.
ServiceNow framework & service catalogue — Support the development and upkeep of the ServiceNow framework — workflows, categories, ticket types, routing rules and service catalogue structures — ensuring the data model underpins reliable KPI, SLA and reporting.
Stakeholder engagement & communication — Build collaborative relationships across Finance, Procurement, Banking, BPO, IT and the wider business; communicate process updates and changes clearly and prepare materials for governance forums.
IT change request governance — Act as the operational point of contact for change requests (CRs) affecting Finance, Procurement, Banking and BPO processes; coordinate impact assessments and track CRs end-to-end through the governance model.

Requirements

What you’ll need

Bachelor's degree in Finance, Accounting, Business or a related field — mandatory
Minimum 3 + years of experience in Finance Operations, Shared Services or BPO environments — mandatory
Strong working knowledge of end-to-end Finance processes (e.g., P2P, O2C, Procurement Operations) — mandatory
Hands-on experience with ServiceNow — mandatory
Hands-on experience in process documentation including SOPs, process maps and RACIs — mandatory
Fluent in English, both verbal and written — mandatory
Proven ability to coordinate and support large or complex projects
Proficient in Excel (advanced) and Power BI
Strong understanding of process governance and SLA/KPI management
Confident communicator with strong stakeholder engagement and facilitation skills
Ability to manage multiple priorities in a fast-paced, global environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Denova Consulting Website LinkedIn All Job Openings 1 - 10 employees 🤝 B2B ⚡ Productivity ☁️ SaaS B2B
Productivity
SaaS Denova Consulting is a company that specializes in enhancing procurement processes through expert Source-to-Pay (S2P) services. They offer digital transformation guidance, temporary or ongoing support for S2P teams, and expert solutions tailored to specific S2P needs. Their Colleague-as-a-Service model allows businesses to scale S2P teams dynamically, offering flexibility and cost efficiency. Denova's services include supplier enablement to streamline digital procurement processes, as well as Power BI Solutions for robust business intelligence and data-driven decision making. BPO Operations Analyst 🔥 20 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Operational process support & coordination — Partner with the Director to coordinate initiatives across Finance, Procurement, Banking and BPO-delivered processes; prepare and facilitate workshops, capture outputs, and drive follow-up actions to completion.
BPO resource optimisation & SLA support — Support the optimisation of offshore BPO resource utilisation by monitoring workload distribution, routing and workflow efficiency; help build and maintain SLA/KPI reporting for service reviews.
Process documentation, standards & governance — Develop and maintain process maps, workflows, RACIs and SOPs; keep documentation version-controlled and aligned to global standards, and produce clear work instructions and training materials.
ServiceNow framework & service catalogue — Support the development and upkeep of the ServiceNow framework — workflows, categories, ticket types, routing rules and service catalogue structures — ensuring the data model underpins reliable KPI, SLA and reporting.
Stakeholder engagement & communication — Build collaborative relationships across Finance, Procurement, Banking, BPO, IT and the wider business; communicate process updates and changes clearly and prepare materials for governance forums.
IT change request governance — Act as the operational point of contact for change requests (CRs) affecting Finance, Procurement, Banking and BPO processes; coordinate impact assessments and track CRs end-to-end through the governance model. 🎯 Requirements
Bachelor's degree in Finance, Accounting, Business or a related field — mandatory
Minimum 3 + years of experience in Finance Operations, Shared Services or BPO environments — mandatory
Strong working knowledge of end-to-end Finance processes (e.g., P2P, O2C, Procurement Operations) — mandatory
Hands-on experience with ServiceNow — mandatory
Hands-on experience in process documentation including SOPs, process maps and RACIs — mandatory
Fluent in English, both verbal and written — mandatory
Proven ability to coordinate and support large or complex projects
Proficient in Excel (advanced) and Power BI
Strong understanding of process governance and SLA/KPI management
Confident communicator with strong stakeholder engagement and facilitation skills
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