Denova Consulting

Digital Marketing

• Own and execute Denova’s SEO strategy to increase organic traffic, keyword rankings and inbound enquiries.
• Conduct ongoing keyword research and competitor analysis to identify new growth opportunities.
• Develop and execute backlink acquisition strategies through outreach, partnerships, guest posting and digital PR.
• Plan, manage and optimise Google Ads campaigns to maximise qualified leads and return on advertising spend.
• Monitor website performance using Google Search Console, Google Analytics and SEO platforms, providing regular reporting and recommendations.
• Optimise existing website content and create SEO-focused landing pages to improve search visibility.
• Design, build and maintain pages using the Divi WordPress theme, ensuring an excellent user experience across desktop and mobile.
• Work closely with the leadership team to translate commercial priorities into marketing campaigns and website improvements.
• Create high-quality content including articles, case studies, landing pages, service pages, blogs and marketing collateral.
• Ensure all website content follows SEO best practices, including metadata, internal linking, schema markup where appropriate and page performance optimisation.
• Support LinkedIn and wider digital marketing campaigns by creating engaging content aligned to our target audience.
• Analyse campaign performance across both paid and organic channels, making data-driven recommendations for continuous improvement.
• Stay up to date with Google’s algorithm changes, SEO best practices and emerging digital marketing trends.

SEO, Digital Marketing Specialist

Financial Planning and Analysis

• Coordinate day-to-day operational activities across Finance, Procurement, Banking and BPO processes, including maintaining trackers, preparing materials, capturing meeting outputs and ensuring follow-up actions are completed on time
• Produce process insights, operational summaries and analysis to support governance reviews, compliance activities and continuous improvement discussions
• Monitor offshore BPO workload distribution, SLA/KPI performance and queue trends, escalating risks, backlogs and recurring issues for prioritisation and resolution
• Develop and maintain process maps, SOPs, RACIs and work instructions, ensuring all documentation is accurate, version-controlled and aligned to global standards
• Ensure all documentation is audit-ready and aligned to governance and compliance requirements at all times
• Support the ongoing maintenance of the ServiceNow framework by updating workflows, ticket structures, categories and service catalogue flows to accurately reflect Finance, Procurement and BPO operational processes
• Manage IT Change Requests end-to-end by coordinating impact assessments, tracking progress and ensuring all governance and documentation requirements are met before sign-off
• Engage stakeholders across Finance, Procurement, BPO and IT teams through workshops, governance forums and regular touchpoints, ensuring process updates and changes are clearly communicated and understood across all groups

Process Excellence Manager, Finance

Operations

• Operational process support & coordination — Partner with the Director to coordinate initiatives across Finance, Procurement, Banking and BPO-delivered processes; prepare and facilitate workshops, capture outputs, and drive follow-up actions to completion.
• BPO resource optimisation & SLA support — Support the optimisation of offshore BPO resource utilisation by monitoring workload distribution, routing and workflow efficiency; help build and maintain SLA/KPI reporting for service reviews.
• Process documentation, standards & governance — Develop and maintain process maps, workflows, RACIs and SOPs; keep documentation version-controlled and aligned to global standards, and produce clear work instructions and training materials.
• ServiceNow framework & service catalogue — Support the development and upkeep of the ServiceNow framework — workflows, categories, ticket types, routing rules and service catalogue structures — ensuring the data model underpins reliable KPI, SLA and reporting.
• Stakeholder engagement & communication — Build collaborative relationships across Finance, Procurement, Banking, BPO, IT and the wider business; communicate process updates and changes clearly and prepare materials for governance forums.
• IT change request governance — Act as the operational point of contact for change requests (CRs) affecting Finance, Procurement, Banking and BPO processes; coordinate impact assessments and track CRs end-to-end through the governance model.

BPO Operations Analyst

• Maintain project plans, action trackers, RAID logs (Risks, Actions, Issues and Dependencies) and decision logs, ensuring accurate reporting and governance throughout the project lifecycle.
• Coordinate activities across Finance, Procurement, BPO, IT and business stakeholders, ensuring effective collaboration and timely delivery of project milestones.
• Monitor actions, deadlines and dependencies, proactively following up with stakeholders to identify risks, resolve blockers and keep projects on track.
• Prepare project status updates, governance reports, meeting packs and executive summaries to support informed decision-making.
• Organise project meetings and governance forums, document key decisions, actions and outcomes, and communicate clear next steps to stakeholders.
• Support requirements gathering, process reviews and project documentation, ensuring business needs are clearly captured and aligned with project objectives.
• Coordinate User Acceptance Testing (UAT), business readiness, communications and go-live activities to support the successful implementation of Finance and Procurement initiatives.
• Develop and maintain SOPs, process maps, RACIs and other governance documentation, applying Finance and Procurement process knowledge to support effective delivery and continuous process improvement.

Senior PMO Coordinator – Finance, Procurement

Risk

Process Governance and Operations Lead

Business Analyst

• Own the end-to-end requirements lifecycle across Finance and Procurement initiatives — from stakeholder discovery and process analysis through to solution validation and adoption
• Lead current-state and future-state process analysis across P2P, O2C, Vendor Management and Procurement-to-Contract, independently identifying root causes of inefficiencies and recommending targeted improvements
• Drive requirements-gathering workshops and stakeholder sessions with Finance, Procurement, BPO and IT leads — challenging assumptions, resolving conflicting requirements and bringing clarity where there is ambiguity
• Produce and own high-quality BA artefacts — BRDs, functional specifications, process maps, use cases, user stories and gap analyses — that are precise enough for IT to build from and clear enough for business teams to sign off on
• Lead change initiatives end-to-end, including impact assessments, solution design input, UAT planning and execution, and ensuring full business readiness before go-live
• Provide process analysis, insights and reporting to support governance reviews, decision-making and continuous improvement discussions
• Develop and maintain SOPs, process maps, and RACIs while supporting ServiceNow workflow enhancements and change requests through the application of Finance and Procurement process expertise
• Engage stakeholders across Finance, Procurement, BPO and IT through workshops and governance forums, preparing materials and communication packs that ensure process changes are clearly understood across all groups

SEO, Digital Marketing Specialist

Process Excellence Manager, Finance

BPO Operations Analyst

Senior PMO Coordinator – Finance, Procurement

Process Governance and Operations Lead

Senior Business Analyst – Finance, Procurement