Customer Support

• Calculate and process discounts, rebates, and commissions for external partners and agents working for PPG
• Prepare and manage invoices and billing documents with high accuracy
• Manage customer master data and transactions in the system
• Ensure data integrity and confidentiality across all financial records
• Analyze discrepancies and resolve issues related to financial calculations
• Liaise with external partners to verify and process their commissions
• Maintain documentation and keep procedures (e.g., SOPs) up to date
• Support onboarding and training of Junior Specialists
• Identify process improvement opportunities and propose solutions

Senior Customer Service Specialist, Italian

• Responds to customer inquiries and expedites critical orders
• Communicates dispositions and researches issues
• Provides support to sales team members and external customers
• Maintains and updates records as required
• Identifies opportunities to improve processes

Customer Service Representative

• Deliver happy experiences in every customer interaction across chat, email, and other support channels.
• Become a PandaDoc product expert, able to resolve Tier 2 (medium to high complexity) cases with confidence.
• Effectively manage multiple customer issues simultaneously, demonstrating exceptional multitasking abilities and maintaining composure under pressure.
• Collaborate with Tier 1 and Tier 3 teams to ensure smooth handoffs, efficient escalations, and timely resolutions.
• Own technical investigations end-to-end by reproducing issues, applying strong analytical thinking to identify root causes, and effectively communicating clear workarounds or solutions to resolve complex customer inquiries.
• Troubleshoot issues related to CRM integrations and API behavior with autonomy.
• Maintain high performance across support KPIs (CSAT, SLA, Case volume, Schedule adherence, and QA score).
• Share feedback and insights with the Product and Engineering teams to help shape future product improvements.
• Act as a mentor for new hires and junior agents, whether helping during onboarding or sharing best practices.
• Identify opportunities and execute effective hand-offs to the Revenue team from inbound customer interactions, ensuring efficient cross-team collaboration.

Customer Support Specialist

• Provide technical support via chat and email to CreatorIQ clients, ensuring a high-quality customer experience
• Troubleshoot and resolve complex technical issues, including platform configuration, integrations, and data-related problems
• Conduct screen-sharing sessions and live troubleshooting to guide clients through solutions
• Investigate, replicate, and diagnose reported issues in appropriate environments to identify root causes
• Analyze issue severity and impact, and prioritize or escalate to engineering or advanced support teams as needed
• Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve issues efficiently
• Maintain and contribute to the knowledge base, including documentation, FAQs, and troubleshooting guides
• Educate customers on platform functionality, best practices, and “how-to” guidance to improve adoption
• Identify recurring issues and provide feedback to improve product quality and support processes
• Support continuous improvement of support workflows, tooling, and customer experience

Technical Product Support Specialist

• YOU WILL
• - Provide support to merchant partners, including e-commerce retailers using a variety of online platforms
• - Investigate and resolve technical, operational, and configuration-related issues using a range of troubleshooting techniques
• - Collaborate closely with internal technical and business teams to ensure timely resolution of merchant inquiries and deliver a high-quality support experience
• - Manage multiple customer requests simultaneously while effectively prioritizing tasks and maintaining service standards
• - Contribute to the development and improvement of scalable support processes and workflows
• - Communicate with merchant partners regarding product updates, new features, and service enhancements
• - Gather and share customer feedback and feature requests to support product improvements and future development initiatives

Product Support Specialist

• Outbound Transaction Management: Proactively manage and resolve issues related to pre-booked package holiday components for Czech customers (flights, hotels, transfers, etc.).
• Social Media Engagement: Act as the primary responder for customer inquiries and engagement across social media channels, initially focusing on Facebook and Twitter, with the flexibility to expand to new channels as the market grows.
• Complaint Resolution: Serve as the final escalation channel, handling complex customer complaints and issues efficiently and empathetically, including outbound calling when necessary to resolve urgent matters.
• Market Insight: Support the Marketing team by providing valuable market insights, understanding customer trends, and sharing knowledge about what motivates customers in the Czech market.
• Content & Quality Assurance: Support content teams with expert translations and vet both internal and customer-facing documents and web content for correct spelling and grammatical accuracy in Polish.
• Chatbot Training: Collaborate with the Tech team to train our chatbot, Sandy, helping it to effectively learn and communicate fluently in Czech.

Customer Experience Agent

• Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.
• Analyze and prioritize client inquiries to provide support and resolve issues.
• Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.
• Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

Customer Care Specialist, German Speaker

• Oversee team response to customer incidents and requests on a daily basis
• Follow appropriate policies and procedures for creating, scrubbing, updating, escalating, transitioning, and closing customer incidents and requests; attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
• Proactively monitor assigned open tickets, contact customers, and update tickets on a timely basis
• Proactively monitor staff phone availability and make dynamic changes to schedules to continuously meet service level objectives
• Manage toward Customer Support KPI’s
• Work closely and collaboratively with US teams to provide extended global support hours
• Oversee team as they provide complex responsive support to clients during normal business hours when scheduled for early and late shifts and as identified for on-call or as requested by management; early/late shifts. Minimal On-call shifts are required
• Oversee team as they complete all daily tasks and projects as requested, on-time, and with attention to detail and quality
• Provide excellent customer service using the communication methods designated by Relativity
• Provide direction and apply company policies to broader team(s) or sub-department
• Translate business objectives and determine how to use resources to meet schedules and goals
• Manage issues of diverse and ambiguous scope which require evaluation of a variety of factors and current business trends
• Coach and develop employees to expand upon their technical and Relativity related skill sets.
• Develop and administer schedules and performance requirements

Customer Support Manager

• Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.
• Answer incoming customer support phone calls, email and chat communications.
• Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
• Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
• Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.

• Handle customer enquiries via email, live chat, and other support channels
• Provide accurate product information and troubleshoot customer concerns efficiently
• Resolve customer complaints with empathy, professionalism, and ownership
• Deliver clear, high-quality written communication across all customer interactions
• Manage escalated or high-priority cases to ensure positive customer outcomes
• Support and guide a remote team of Customer Service Agents
• Act as the first escalation point before issues are escalated to management
• Provide ongoing coaching, mentoring, and feedback to improve team performance
• Lead by example by actively managing tickets and supporting daily queue operations
• Ensure consistency in tone, quality, and customer experience standards across the team
• Monitor workflows, ticket queues, and response times to ensure SLA targets are achieved
• Identify recurring customer issues and recommend process improvements
• Assist with onboarding and training new team members as the support team grows
• Ensure adherence to internal systems, processes, and customer service best practices
• Support continuous improvement initiatives across customer support operations
• Provide regular updates on team performance, operational insights, and customer trends
• Deliver productivity reporting and recommendations for improvement
• Collaborate closely with cross-functional international teams
• Escalate systemic customer experience concerns and operational risks proactively

Customer Support Team Leader – EU Market Support

• Provide customer support via phone, email, chat, and ticketing systems in English and German
• Manage customer escalations and complex enquiries professionally and efficiently
• Handle support tickets directly in a hands-on player-coach capacity
• Support and coach remote customer service agents
• Monitor SLAs, queue performance, and response times
• Provide operational updates, reporting, and customer service insights
• Work closely with internal teams to improve processes and customer satisfaction
• Assist customers with product, order, warranty, and troubleshooting enquiries
• Maintain accurate customer records and case documentation

Customer Support Agent – EU Market Support

• Zarządzisz zespołem Doradców, wykorzystując swój warsztat liderski, tak aby efekty waszej pracy budowały trwałe relacje w zespole i wpływały na lojalność Partnera.
• Będziesz nadzorować realizację wyników oraz wspierać i rozwijać pracowników poprzez regularny coaching, mentoring i performance management, dbając o ich stały rozwój kompetencyjny.
• Jako ambasador potrzeb Partnerów zadbasz o to, aby te potrzeby były uwzględnione w procesach i projektach, które realizuje Twój zespół.
• Będziesz komunikować i kaskadować na zespół cele operacyjne i biznesowe zgodnie ze strategią CX.
• Stworzysz i zadbasz o atmosferę współpracy opartą na zaufaniu i otwartej komunikacji.
• Zorganizujesz bieżącą pracę zespołu oraz proces wdrażania i szkolenia nowo zatrudnionych pracowników.
• Będziesz współpracować z Managerami oraz Liderami w celu realizacji strategii obszaru CX i wskaźników finansowych.

Team Leader, Customer Experience

• Deliver happy experiences to every client you interact with
• Become an expert in PandaDoc and be able to resolve issues our customers have
• Quickly respond to customer inquiries
• Use incident management technologies to register, validate, track, and solve application incidents
• Work closely with our teams globally to deliver world class customer service

Customer Support Associate

• Support the implementation of a new payroll software solution, with a primary focus on Finnish payroll
• Contribute to payroll system enhancements and process optimization initiatives
• Coordinate payroll data integration between Workday and external payroll providers/systems (Mepco system)
• Collaborate closely with the new payroll provider to ensure a smooth transition and timely resolution of issues
• Maintain and continuously improve the Payroll Playbook as the central repository for payroll processes and controls
• Provide day-to-day support to the payroll team throughout the monthly payroll cycle
• Assist in processing payroll accurately and on time, ensuring compliance with local tax regulations and company policies
• Prepare payroll reports, perform reconciliations, and investigate discrepancies
• Monitor payroll timelines and ensure all required data is received within established deadlines
• Respond to payroll-related queries from employees, HR, and Finance with a high level of professionalism and customer focus
• Maintain up-to-date payroll documentation to support audit and compliance requirements
• Prepare recurring and ad hoc payroll reports
• Participate in internal and external audits
• Stay current with changes in payroll legislation and best practices across Europe

Payroll Support Specialist – Fixed-term

• Build strong customer relationships to deliver premium service and support business performance
• Manage end-to-end order handling and order book management across the portfolio for assigned customers
• Coordinate proactively with customers, factories, warehouses, forwarders, and sales teams to secure smooth demand chain operations
• Support quotations, lead generation, follow-up activities, and account managers with contracts, price lists, sales analysis, and customer visits
• Monitor schedules, delivery patterns, supply, shipments, and e-Business usage to meet customer requirements and improve logistics efficiency
• Handle export documentation, customs procedures, and maintain accurate customer, product, pricing, and discount data in relevant systems
• Manage post-sales activities, including complaints, claims, returns, and cash collection follow-up such as overdue payments, credit limits, and credit/debit notes
• Ensure product knowledge, technical support, compliance with sanctions and anti-corruption rules, and contribute to continuous improvement and digital initiatives

Customer Experience Representative – Vehicle Aftermarket

• Resolving daily support tickets, and being the face and voice of Pazu on multiple channels (Email, App Stores, Social Media, etc.).
• Maintain high standards of service and customer satisfaction by providing effective solutions and alternatives to players, using our internal systems to do so.
• Identify, analyze, and report trends of recurring issues and complaints to Product and R&D while helping to achieve an optimal customer experience by proactively initiating related projects.

• Creating proposal documents, presentations which focus on a customer needs and objectives specific to UPS US customers
• Researching content library and Seismic
• Developing customized slides
• Ensuring compliance with UPS brand guidelines
• Take ownership of the administrative side of the project (organize and moderate internal calls, involve UPS Subject Matter Experts from various fields of expertise, follow up with tender participants on work progress etc.)
• Performing simple calculations using UPS calculators and other existing tools to support customer proposals
• Translating data outputs into clear, actionable insights tailored to customer needs
• Integrating data-driven findings into proposals and presentations to highlight UPS value

GBS Sales Support Specialist – Proposal Team

• Deliver exceptional customer support across phone, email, and chat, ensuring a smooth and positive experience
• Understand and resolve customer enquiries efficiently, providing clear and accurate solutions
• Guide customers on product features, billing, and technical queries in a confident and helpful manner
• Update and maintain system records accurately, ensuring all information is current and compliant
• Drive additional value by suggesting relevant add-ons and upgraded options that enhance the customer experience and meet evolving needs.

Customer Service Agent, German – part time

• Respond to customer inquiries, expedite critical orders, communicate dispositions, research and resolve issues, and track orders.
• Provide support such as quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, and customer credit assistance to sales team members and/or external customers (including order expediting, stock inquiries, reporting, and stock rotation).
• Identify, investigate, and participate in opportunities to improve processes and procedures, including monitoring and contributing to key performance metrics.
• Ensure good customer relations are maintained and that customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
• Maintain and update electronic and/or hard-copy records as required.

Customer Service Agent, German Speaking

• Operate JDE system in the context of CS
• Receive and handle all orders from the customers and processing them effectively
• Monitor order status and proactively communicate updates or delays to customers
• Collaborate with logistics, planning, production plants and finance teams to resolve order or delivery issues
• Participate in inventory counts of stocks
• Support audits (internal and external)
• Support continuous improvement initiatives related to customer service processes and JDE usage
• Participate in trainings and development to stay updated on JDE functionalities and customer service best practices

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Product Support Specialist

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Customer Support Specialist

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Customer Support Agent – EU Market Support

Team Leader, Customer Experience

Customer Support Associate

Payroll Support Specialist – Fixed-term

Customer Experience Representative – Vehicle Aftermarket

Customer Support Specialist

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Customer Service Agent, German – part time

Customer Service Agent, German Speaking

Customer Service Representative, Hungarian